Hello Everyone

I freshly reinstalled Windows 2000 with all updates using Ghost Image which
also contains Office 2003. Logged on as Domain Admin, I could open to setup
Outlook. I logged on as a user and tried to open Outlook to setup the user
mail account. An error message appear saying that I need to restart Outlook
or reinstall it.

In the Event Viewer "Application", there are many same warnings:

ID: 1004
Source: Msinstaller
Description: Detection of product '{GUID}' feature 'OutlookUserData',
component {GUID} failed. The resource
'HKEY_Current_User\Software\Microsoft\Office\11.0\ Outlook\UserData' does not
exist.

There is also a similar Warnings as above. The difference is that it says:
'HKEY_Current_User\Software\ODBC\ODBC.INI\Ms Access Database\' does not exist.

Any suggestions please ?

Thanks

Best

Hello Best,

From the post log, I understand that you are using ghost image to deploy
Windows and Office.

Please kindly understand that we do not support cloned or ghosted systems
that were not deployed following the support Microsoft process.

We appreciate your understanding and hope you get recommendations from
others in the public newsgroup, or contact the cloning software
manufacturer for assistance.

Having said that, I would like to provide some general information for your
reference:

From the error message, it seems that
HKEY_Current_User\Software\Microsoft\Office\11.0\O utlook\UserData and
HKEY_Current_User\Software\ODBC\ODBC.INI\Ms Access Database\ are missing
from the registry. It should be related to the failure installation of
Office.

To resolve this issue, you may need to remove and reinstall Office using a
user account with Admin rights.

Hope this helps.

Regards,

Ada Pan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
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