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#1
January 15th 06, 05:00 PM
posted to microsoft.public.outlook.installation
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Outlook 2000 -- Unable to configure Internet E-mail
Using Outlook 2000 SR-1 Standard upgraded from Outlook 97 Professional under
Windows 98 SE with a POP3 account under either IMO or C/W mode. Under IMO (Internet Mail Only) mode: "Tools - Accounts..." doesn't respond. "Tools - Options - Mail Delivery - Accounts..." doesn't respond. "Tools - Send/Receive" menu missing. Corresponding button also missing. Under C/W mode: "Tools - Services - Internet E-mail - Properties" doesn't respond. "Tools - Options - Mail Services - Check for new mail on:" is empty. Updating Outlook 2000 to a later SR hasn't helped. Still receiving email at my ISP. Unable to find existing solution on newsgroup. How can I fix this? Your help appreciated. 
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#2
January 15th 06, 06:01 PM
posted to microsoft.public.outlook.installation
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Outlook 2000 -- Unable to configure Internet E-mail
Hi,
Can you checkif Outlook freezes when you open Outlook through Start-Run-outlook /safe Also, search and rename 'extend.dat', 'views.dat', 'frmcache.dat', 'outcmd.dat' files to 'file name.old'. Also, if Windows generates an error report, provide the 'Mod Name' in Error report. Thanks, Mittu "QuasiChameleon" wrote: Using Outlook 2000 SR-1 Standard upgraded from Outlook 97 Professional under Windows 98 SE with a POP3 account under either IMO or C/W mode. Under IMO (Internet Mail Only) mode: "Tools - Accounts..." doesn't respond. "Tools - Options - Mail Delivery - Accounts..." doesn't respond. "Tools - Send/Receive" menu missing. Corresponding button also missing. Under C/W mode: "Tools - Services - Internet E-mail - Properties" doesn't respond. "Tools - Options - Mail Services - Check for new mail on:" is empty. Updating Outlook 2000 to a later SR hasn't helped. Still receiving email at my ISP. Unable to find existing solution on newsgroup. How can I fix this? Your help appreciated.
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#3
January 16th 06, 04:45 AM
posted to microsoft.public.outlook.installation
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Outlook 2000 -- Unable to configure Internet E-mail
Tried "outlook /safe". Doesn't freeze.
Renamed files ... no change. C/W mode says "There was an error reading your Internet e-mail service. Click the Tools menu, click Services, delete the service and then create a new one." This is the only error I get. "Mittu" wrote: Hi, Can you checkif Outlook freezes when you open Outlook through Start-Run-outlook /safe Also, search and rename 'extend.dat', 'views.dat', 'frmcache.dat', 'outcmd.dat' files to 'file name.old'. Also, if Windows generates an error report, provide the 'Mod Name' in Error report. Thanks, Mittu "QuasiChameleon" wrote: Using Outlook 2000 SR-1 Standard upgraded from Outlook 97 Professional under Windows 98 SE with a POP3 account under either IMO or C/W mode. Under IMO (Internet Mail Only) mode: "Tools - Accounts..." doesn't respond. "Tools - Options - Mail Delivery - Accounts..." doesn't respond. "Tools - Send/Receive" menu missing. Corresponding button also missing. Under C/W mode: "Tools - Services - Internet E-mail - Properties" doesn't respond. "Tools - Options - Mail Services - Check for new mail on:" is empty. Updating Outlook 2000 to a later SR hasn't helped. Still receiving email at my ISP. Unable to find existing solution on newsgroup. How can I fix this? Your help appreciated.
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#4
January 16th 06, 05:11 PM
posted to microsoft.public.outlook.installation
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Outlook 2000 -- Unable to configure Internet E-mail
QuasiChameleon wrote:
Tried "outlook /safe". Doesn't freeze. Renamed files ... no change. C/W mode says "There was an error reading your Internet e-mail service. Click the Tools menu, click Services, delete the service and then create a new one." This is the only error I get. Start with a new mail profile in Control Panel's Mail applet. -- Brian Tillman
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#5
January 16th 06, 07:48 PM
posted to microsoft.public.outlook.installation
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Outlook 2000 -- Unable to configure Internet E-mail
I tried that and have the same problem with the new profile:
Under C/W mode: "Tools - Services - Internet E-mail - Properties" doesn't respond. "Tools - Options - Mail Services - Check for new mail on:" is empty. "Brian Tillman" wrote: QuasiChameleon wrote: Tried "outlook /safe". Doesn't freeze. Renamed files ... no change. C/W mode says "There was an error reading your Internet e-mail service. Click the Tools menu, click Services, delete the service and then create a new one." This is the only error I get. Start with a new mail profile in Control Panel's Mail applet. -- Brian Tillman
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#6
January 16th 06, 05:21 PM
posted to microsoft.public.outlook.installation
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Outlook 2000 -- Unable to configure Internet E-mail
Hi,
Try creating a new profile in Outlook 2000 in CWG Mode and try to open Outlook in the new profile. http://support.microsoft.com/default.aspx?kbid=195718 Thanks, Mittu "QuasiChameleon" wrote: Tried "outlook /safe". Doesn't freeze. Renamed files ... no change. C/W mode says "There was an error reading your Internet e-mail service. Click the Tools menu, click Services, delete the service and then create a new one." This is the only error I get. "Mittu" wrote: Hi, Can you checkif Outlook freezes when you open Outlook through Start-Run-outlook /safe Also, search and rename 'extend.dat', 'views.dat', 'frmcache.dat', 'outcmd.dat' files to 'file name.old'. Also, if Windows generates an error report, provide the 'Mod Name' in Error report. Thanks, Mittu "QuasiChameleon" wrote: Using Outlook 2000 SR-1 Standard upgraded from Outlook 97 Professional under Windows 98 SE with a POP3 account under either IMO or C/W mode. Under IMO (Internet Mail Only) mode: "Tools - Accounts..." doesn't respond. "Tools - Options - Mail Delivery - Accounts..." doesn't respond. "Tools - Send/Receive" menu missing. Corresponding button also missing. Under C/W mode: "Tools - Services - Internet E-mail - Properties" doesn't respond. "Tools - Options - Mail Services - Check for new mail on:" is empty. Updating Outlook 2000 to a later SR hasn't helped. Still receiving email at my ISP. Unable to find existing solution on newsgroup. How can I fix this? Your help appreciated.
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#7
January 16th 06, 07:50 PM
posted to microsoft.public.outlook.installation
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Outlook 2000 -- Unable to configure Internet E-mail
I tried that and have the same problem with the new profile:
Under C/W mode: "Tools - Services - Internet E-mail - Properties" doesn't respond. "Tools - Options - Mail Services - Check for new mail on:" is empty. "Mittu" wrote: Hi, Try creating a new profile in Outlook 2000 in CWG Mode and try to open Outlook in the new profile. http://support.microsoft.com/default.aspx?kbid=195718 Thanks, Mittu "QuasiChameleon" wrote: Tried "outlook /safe". Doesn't freeze. Renamed files ... no change. C/W mode says "There was an error reading your Internet e-mail service. Click the Tools menu, click Services, delete the service and then create a new one." This is the only error I get. "Mittu" wrote: Hi, Can you checkif Outlook freezes when you open Outlook through Start-Run-outlook /safe Also, search and rename 'extend.dat', 'views.dat', 'frmcache.dat', 'outcmd.dat' files to 'file name.old'. Also, if Windows generates an error report, provide the 'Mod Name' in Error report. Thanks, Mittu "QuasiChameleon" wrote: Using Outlook 2000 SR-1 Standard upgraded from Outlook 97 Professional under Windows 98 SE with a POP3 account under either IMO or C/W mode. Under IMO (Internet Mail Only) mode: "Tools - Accounts..." doesn't respond. "Tools - Options - Mail Delivery - Accounts..." doesn't respond. "Tools - Send/Receive" menu missing. Corresponding button also missing. Under C/W mode: "Tools - Services - Internet E-mail - Properties" doesn't respond. "Tools - Options - Mail Services - Check for new mail on:" is empty. Updating Outlook 2000 to a later SR hasn't helped. Still receiving email at my ISP. Unable to find existing solution on newsgroup. How can I fix this? Your help appreciated.
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#8
January 17th 06, 04:25 PM
posted to microsoft.public.outlook.installation
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Outlook 2000 -- Unable to configure Internet E-mail
BTW -- This seems to be a problem bigger than Outlook 2000, as I tried
to configure Outlook Express and "Tools - Accounts" is missing there also. Perhaps this is a Windows problem. I tried uninstalling and reinstalling Dial-Up Networking 1.6 for Windows 98 SE, and this didn't fix the problem. Kevin QuasiChameleon wrote: Tried "outlook /safe". Doesn't freeze. Renamed files ... no change. C/W mode says "There was an error reading your Internet e-mail service. Click the Tools menu, click Services, delete the service and then create a new one." This is the only error I get. "Mittu" wrote: Hi, Can you checkif Outlook freezes when you open Outlook through Start-Run-outlook /safe Also, search and rename 'extend.dat', 'views.dat', 'frmcache.dat', 'outcmd.dat' files to 'file name.old'. Also, if Windows generates an error report, provide the 'Mod Name' in Error report. Thanks, Mittu "QuasiChameleon" wrote: Using Outlook 2000 SR-1 Standard upgraded from Outlook 97 Professional under Windows 98 SE with a POP3 account under either IMO or C/W mode. Under IMO (Internet Mail Only) mode: "Tools - Accounts..." doesn't respond. "Tools - Options - Mail Delivery - Accounts..." doesn't respond. "Tools - Send/Receive" menu missing. Corresponding button also missing. Under C/W mode: "Tools - Services - Internet E-mail - Properties" doesn't respond. "Tools - Options - Mail Services - Check for new mail on:" is empty. Updating Outlook 2000 to a later SR hasn't helped. Still receiving email at my ISP. Unable to find existing solution on newsgroup. How can I fix this? Your help appreciated.
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#9
January 18th 06, 03:56 AM
posted to microsoft.public.outlook.installation
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Outlook 2000 -- Unable to configure Internet E-mail
Unless I get a solution to this problem by the weekend, I'm seriously
thinking of reinstalling my operating system and starting from scratch! Kevin
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