of A very similar scenario to the following query 11/25/04 (Western Digital
drive, etc.):

Patrick wrote:
Installed a new hard drive today, copied over all files from old boot
disk (used Western Digitals software), and now Outlook will not
send/receive. I get error 0x8007007e. My other MS Office products
are acting weird as well. They will load, but the installer starts to
run and asks for the disk. If I cancel, then it will continue on to
the program.

(Don't know what operating system he was running, but I'm using XP Pro)

Lanwench suggested running "Detect and Repair" (which apparently worked) or
reinstalling Office. Unfortunately I can't do either.

When I try that, I get a message to the effect that the patch I'm trying to
access is unavailable.

I've tried unistalling and running setup from the cd with the same result.

Although my logon has administrator priviledges, I tried the administrator
account with the same result.

Tried the Windows Installer Clean Up Utility and removed the PRO11.msi file,
rebooted and reinstalled Office to no avail.

How does one fix this?

Is there any special procedure one should follow when upgrading hard drives
to avoid this problem? I've reinstalled my old drive so I can work and thus
will have to start from scratch anyway.

Hello --- If I got the scenario right, have you tried exporting the whole
PST file and re-importing again? I do this everytime i change drives,
re-configure RAID, etc. It works.

Also, the problems being faced during installation could be due to
inconsistencies on the hard drive. Execute CHKDSK /F. Experiment with the
LIS (local installation source) utility available on the microsoft/downloads
site.

For the record, you should never export and import an entire PST file.
Just copy the PST file and reuse it.
--
Russ Valentine
[MVP-Outlook]
"kbajaj" wrote in message
...
Hello --- If I got the scenario right, have you tried exporting the whole
PST file and re-importing again? I do this everytime i change drives,
re-configure RAID, etc. It works.

Also, the problems being faced during installation could be due to
inconsistencies on the hard drive. Execute CHKDSK /F. Experiment with the
LIS (local installation source) utility available on the
microsoft/downloads
site.

I don't think the PST file is the problem - I tried creating a new one with
the same results.

"Russ Valentine [MVP-Outlook]" wrote:

For the record, you should never export and import an entire PST file.
Just copy the PST file and reuse it.
--
Russ Valentine
[MVP-Outlook]
"kbajaj" wrote in message
...
Hello --- If I got the scenario right, have you tried exporting the whole
PST file and re-importing again? I do this everytime i change drives,
re-configure RAID, etc. It works.

Also, the problems being faced during installation could be due to
inconsistencies on the hard drive. Execute CHKDSK /F. Experiment with the
LIS (local installation source) utility available on the
microsoft/downloads
site.

I agree. I simply wanted to correct the assertion that you should
export/import PST files.
If you simply copied files you did not install your applications. How did
you install Office on your new hard drive?
--
Russ Valentine
[MVP-Outlook]
"Garylk" wrote in message
...
I don't think the PST file is the problem - I tried creating a new one with
the same results.

"Russ Valentine [MVP-Outlook]" wrote:

For the record, you should never export and import an entire PST file.
Just copy the PST file and reuse it.
--
Russ Valentine
[MVP-Outlook]
"kbajaj" wrote in message
...
Hello --- If I got the scenario right, have you tried exporting the
whole
PST file and re-importing again? I do this everytime i change drives,
re-configure RAID, etc. It works.

Also, the problems being faced during installation could be due to
inconsistencies on the hard drive. Execute CHKDSK /F. Experiment with
the
LIS (local installation source) utility available on the
microsoft/downloads
site.

I didn't install it on the new drive. Western Digital supplies software that
copies the entire contents of your old drive to the new one. I've done this
many times (with theirs and similar software from other manufacturers) with
no problem - til now.

"Russ Valentine [MVP-Outlook]" wrote:

I agree. I simply wanted to correct the assertion that you should
export/import PST files.
If you simply copied files you did not install your applications. How did
you install Office on your new hard drive?
--
Russ Valentine
[MVP-Outlook]
"Garylk" wrote in message
...
I don't think the PST file is the problem - I tried creating a new one with
the same results.

"Russ Valentine [MVP-Outlook]" wrote:

For the record, you should never export and import an entire PST file.
Just copy the PST file and reuse it.
--
Russ Valentine
[MVP-Outlook]
"kbajaj" wrote in message
...
Hello --- If I got the scenario right, have you tried exporting the
whole
PST file and re-importing again? I do this everytime i change drives,
re-configure RAID, etc. It works.

Also, the problems being faced during installation could be due to
inconsistencies on the hard drive. Execute CHKDSK /F. Experiment with
the
LIS (local installation source) utility available on the
microsoft/downloads
site.

There's your problem. It didn't work. Your problem is with the transfer
software, not Outlook. At the very least, you should be installing the
applications you want to use on a new hard drive.
--
Russ Valentine
[MVP-Outlook]
"Garylk" wrote in message
...
I didn't install it on the new drive. Western Digital supplies software
that
copies the entire contents of your old drive to the new one. I've done
this
many times (with theirs and similar software from other manufacturers)
with
no problem - til now.

"Russ Valentine [MVP-Outlook]" wrote:

I agree. I simply wanted to correct the assertion that you should
export/import PST files.
If you simply copied files you did not install your applications. How did
you install Office on your new hard drive?
--
Russ Valentine
[MVP-Outlook]
"Garylk" wrote in message
...
I don't think the PST file is the problem - I tried creating a new one
with
the same results.

"Russ Valentine [MVP-Outlook]" wrote:

For the record, you should never export and import an entire PST file.
Just copy the PST file and reuse it.
--
Russ Valentine
[MVP-Outlook]
"kbajaj" wrote in message
...
Hello --- If I got the scenario right, have you tried exporting the
whole
PST file and re-importing again? I do this everytime i change
drives,
re-configure RAID, etc. It works.

Also, the problems being faced during installation could be due to
inconsistencies on the hard drive. Execute CHKDSK /F. Experiment
with
the
LIS (local installation source) utility available on the
microsoft/downloads
site.

Even if I'm creating a mirror image of the old drive? That makes no sense.

I've done this several times before on other computers using the same
transfer software and have had no problem with earlier versions of Office or
any other applications. In the current instance, the only application out of
15 or so that doesn't work properly on the new drive is Office 2003.

Not only can't I receive email (I can send), but I can't repair, unistall,
or reinstall the program. Maybe this is the result of some strange new copy
protection feature in Office 2003?

I suppose I could uninstall Office from the old drive before I copy
everything over and reinstall it fresh on the new drive, but by time I'm done
applying all the patches, etc., I've added another hour to what's already a
long process.

"Russ Valentine [MVP-Outlook]" wrote:

There's your problem. It didn't work. Your problem is with the transfer
software, not Outlook. At the very least, you should be installing the
applications you want to use on a new hard drive.
--
Russ Valentine
[MVP-Outlook]
"Garylk" wrote in message
...
I didn't install it on the new drive. Western Digital supplies software
that
copies the entire contents of your old drive to the new one. I've done
this
many times (with theirs and similar software from other manufacturers)
with
no problem - til now.

"Russ Valentine [MVP-Outlook]" wrote:

I agree. I simply wanted to correct the assertion that you should
export/import PST files.
If you simply copied files you did not install your applications. How did
you install Office on your new hard drive?
--
Russ Valentine
[MVP-Outlook]
"Garylk" wrote in message
...
I don't think the PST file is the problem - I tried creating a new one
with
the same results.

"Russ Valentine [MVP-Outlook]" wrote:

For the record, you should never export and import an entire PST file.
Just copy the PST file and reuse it.
--
Russ Valentine
[MVP-Outlook]
"kbajaj" wrote in message
...
Hello --- If I got the scenario right, have you tried exporting the
whole
PST file and re-importing again? I do this everytime i change
drives,
re-configure RAID, etc. It works.

Also, the problems being faced during installation could be due to
inconsistencies on the hard drive. Execute CHKDSK /F. Experiment
with
the
LIS (local installation source) utility available on the
microsoft/downloads
site.

I would never back up and restore a hard drive that way. I would mirror only
the operating system and reinstall any apps I wanted to use. There are far
too many registry settings that will be incorrect once those apps are copied
to a different hard drive. I wouldn't trust transfer software to get those
all reset correctly.
I am not familiar with the product you are using. Your question of how and
whether it works should be directed to them.
--
Russ Valentine
[MVP-Outlook]
"Garylk" wrote in message
...
Even if I'm creating a mirror image of the old drive? That makes no sense.

I've done this several times before on other computers using the same
transfer software and have had no problem with earlier versions of Office
or
any other applications. In the current instance, the only application out
of
15 or so that doesn't work properly on the new drive is Office 2003.

Not only can't I receive email (I can send), but I can't repair, unistall,
or reinstall the program. Maybe this is the result of some strange new
copy
protection feature in Office 2003?

I suppose I could uninstall Office from the old drive before I copy
everything over and reinstall it fresh on the new drive, but by time I'm
done
applying all the patches, etc., I've added another hour to what's already
a
long process.

"Russ Valentine [MVP-Outlook]" wrote:

There's your problem. It didn't work. Your problem is with the transfer
software, not Outlook. At the very least, you should be installing the
applications you want to use on a new hard drive.
--
Russ Valentine
[MVP-Outlook]
"Garylk" wrote in message
...
I didn't install it on the new drive. Western Digital supplies software
that
copies the entire contents of your old drive to the new one. I've done
this
many times (with theirs and similar software from other manufacturers)
with
no problem - til now.

"Russ Valentine [MVP-Outlook]" wrote:

I agree. I simply wanted to correct the assertion that you should
export/import PST files.
If you simply copied files you did not install your applications. How
did
you install Office on your new hard drive?
--
Russ Valentine
[MVP-Outlook]
"Garylk" wrote in message
...
I don't think the PST file is the problem - I tried creating a new
one
with
the same results.

"Russ Valentine [MVP-Outlook]" wrote:

For the record, you should never export and import an entire PST
file.
Just copy the PST file and reuse it.
--
Russ Valentine
[MVP-Outlook]
"kbajaj" wrote in message
...
Hello --- If I got the scenario right, have you tried exporting
the
whole
PST file and re-importing again? I do this everytime i change
drives,
re-configure RAID, etc. It works.

Also, the problems being faced during installation could be due
to
inconsistencies on the hard drive. Execute CHKDSK /F. Experiment
with
the
LIS (local installation source) utility available on the
microsoft/downloads
site.

Bear with me here, I don't mean to sound argumentative, but I'm having a
little trouble understanding how, if I make a complete mirror image of drive
A on drive B, and then replace drive A with drive B, the registry settings
should or need to be any different on drive B. A mirror image is not really
an exact copy? If the registry wasn't copied exactly, it would seem likely
that I'd have problems with one or more of the 15+ other applications, but I
don't.

As I said, I've done this a number of times using the same software, just
not with Office 2003 installed. Perhaps it registers some data about the the
hard drive (serial no., etc.) during installation.

If I have to do this all over again, I'll either try running the copy
program from dos (maybe a part of Office 2003 runs in the background and
that's what's causing the problem) and if that doesn't work, I'll uninstall
Office before I copy the drive.

That said, my strong preference would be not to recopy the drive and to
figure out why I can't fix or uninstall Office.


"Russ Valentine [MVP-Outlook]" wrote:

I would never back up and restore a hard drive that way. I would mirror only
the operating system and reinstall any apps I wanted to use. There are far
too many registry settings that will be incorrect once those apps are copied
to a different hard drive. I wouldn't trust transfer software to get those
all reset correctly.
I am not familiar with the product you are using. Your question of how and
whether it works should be directed to them.
--
Russ Valentine
[MVP-Outlook]
"Garylk" wrote in message
...
Even if I'm creating a mirror image of the old drive? That makes no sense.

I've done this several times before on other computers using the same
transfer software and have had no problem with earlier versions of Office
or
any other applications. In the current instance, the only application out
of
15 or so that doesn't work properly on the new drive is Office 2003.

Not only can't I receive email (I can send), but I can't repair, unistall,
or reinstall the program. Maybe this is the result of some strange new
copy
protection feature in Office 2003?

I suppose I could uninstall Office from the old drive before I copy
everything over and reinstall it fresh on the new drive, but by time I'm
done
applying all the patches, etc., I've added another hour to what's already
a
long process.

"Russ Valentine [MVP-Outlook]" wrote:

There's your problem. It didn't work. Your problem is with the transfer
software, not Outlook. At the very least, you should be installing the
applications you want to use on a new hard drive.
--
Russ Valentine
[MVP-Outlook]
"Garylk" wrote in message
...
I didn't install it on the new drive. Western Digital supplies software
that
copies the entire contents of your old drive to the new one. I've done
this
many times (with theirs and similar software from other manufacturers)
with
no problem - til now.

"Russ Valentine [MVP-Outlook]" wrote:

I agree. I simply wanted to correct the assertion that you should
export/import PST files.
If you simply copied files you did not install your applications. How
did
you install Office on your new hard drive?
--
Russ Valentine
[MVP-Outlook]
"Garylk" wrote in message
...
I don't think the PST file is the problem - I tried creating a new
one
with
the same results.

"Russ Valentine [MVP-Outlook]" wrote:

For the record, you should never export and import an entire PST
file.
Just copy the PST file and reuse it.
--
Russ Valentine
[MVP-Outlook]
"kbajaj" wrote in message
...
Hello --- If I got the scenario right, have you tried exporting
the
whole
PST file and re-importing again? I do this everytime i change
drives,
re-configure RAID, etc. It works.

Also, the problems being faced during installation could be due
to
inconsistencies on the hard drive. Execute CHKDSK /F. Experiment
with
the
LIS (local installation source) utility available on the
microsoft/downloads
site.