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#1
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I have successfully created an IMAP connection for a user in Outlook. The
AOL messages/folders are all downloading/uploading properly. Here's my problem. Email messages with a couple of users in the To: field are being sent properly. I attempted to send an email to 12 addressees through the account. The message showed up properly in the sent items folder and is not stuck in the Outlbox (no error messages occurred). However, no recipients received the message. I was able to log onto AOL directly and send the same 12 addresses from within its proprietary mailbox. And yes, the names in Outlook are separated by a semicolon (in AOL, the separator is a comma). Has anyone heard of this before, and if so, is there a work-around other than purchasing a third-party app. to turn IMAP into POP3? The theory is that AOL might consider the message to be a worm attempt and disallows it. However, again, no security or error messages arise. Thanks. |
#2
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Have you configured your outgoing port properly? Try/check this:
In the Outgoing mail (SMTP): box, type 587, then click the Apply button. Let us know if this works. I have no problems yet but I am using Outlook Express. hth zkid wrote: I have successfully created an IMAP connection for a user in Outlook. The AOL messages/folders are all downloading/uploading properly. Here's my problem. Email messages with a couple of users in the To: field are being sent properly. I attempted to send an email to 12 addressees through the account. The message showed up properly in the sent items folder and is not stuck in the Outlbox (no error messages occurred). However, no recipients received the message. I was able to log onto AOL directly and send the same 12 addresses from within its proprietary mailbox. And yes, the names in Outlook are separated by a semicolon (in AOL, the separator is a comma). Has anyone heard of this before, and if so, is there a work-around other than purchasing a third-party app. to turn IMAP into POP3? The theory is that AOL might consider the message to be a worm attempt and disallows it. However, again, no security or error messages arise. Thanks. |
#3
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Thanks for your response.
Yes, the ports are configured in accordance with all of the instructions: imap.aol.com (port 143) smtp.aol.com (port 587) Emails send just fine unless there are too many recipients. I haven't tested it beyond that it sends two recipients successfully and 12 recipients unsuccessfully. I know the recipient's addresses are correct, as it sent fine without rejection from within AOL itself. Thanks. "ANONYMOUS" wrote: Have you configured your outgoing port properly? Try/check this: In the Outgoing mail (SMTP): box, type 587, then click the Apply button. Let us know if this works. I have no problems yet but I am using Outlook Express. hth zkid wrote: I have successfully created an IMAP connection for a user in Outlook. The AOL messages/folders are all downloading/uploading properly. Here's my problem. Email messages with a couple of users in the To: field are being sent properly. I attempted to send an email to 12 addressees through the account. The message showed up properly in the sent items folder and is not stuck in the Outlbox (no error messages occurred). However, no recipients received the message. I was able to log onto AOL directly and send the same 12 addresses from within its proprietary mailbox. And yes, the names in Outlook are separated by a semicolon (in AOL, the separator is a comma). Has anyone heard of this before, and if so, is there a work-around other than purchasing a third-party app. to turn IMAP into POP3? The theory is that AOL might consider the message to be a worm attempt and disallows it. However, again, no security or error messages arise. Thanks. |
#4
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zkid wrote:
Here's my problem. Email messages with a couple of users in the To: field are being sent properly. I attempted to send an email to 12 addressees through the account. The message showed up properly in the sent items folder and is not stuck in the Outlbox (no error messages occurred). When a message gets moved to the Sent Items folder, that's a fairly conclusive sign that the mail server has accepted the outgoing message. The problem appears to be an AOL server problem, but you can enable diagnostic logging to make sure. http://support.microsoft.com/kb/300479/en-us -- Brian Tillman |
#5
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Thanks, Brian. The log for a successful send looks identical to an
"unsuccessful" send to multiple recipients. So, I guess that verifies the AOL server situation. Thanks for your idea. Now I have to figure out what to do about it. "Brian Tillman" wrote: zkid wrote: Here's my problem. Email messages with a couple of users in the To: field are being sent properly. I attempted to send an email to 12 addressees through the account. The message showed up properly in the sent items folder and is not stuck in the Outlbox (no error messages occurred). When a message gets moved to the Sent Items folder, that's a fairly conclusive sign that the mail server has accepted the outgoing message. The problem appears to be an AOL server problem, but you can enable diagnostic logging to make sure. http://support.microsoft.com/kb/300479/en-us -- Brian Tillman |
#6
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zkid wrote:
Thanks for your idea. Now I have to figure out what to do about it. You should be able to use the log file, which shows the complete SMTP session between the client and the server, to beat the tech support people over the head, since it proves it's their problem. If they won't take it on, ask to speak to their supervisor. Escalate it as far up the chain as you need to obtain satisfaction. -- Brian Tillman |
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