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#1
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WinXP SP2 running Office 2003 SP2.
One user has issue on laptop when Exchange Cached mode is selected, Outlook fails with unable to open folders and Event ID 2002 - MOF File created for the Outlook Service could not be loaded error. Tried setting new profile, no change, Outlook works fine in non-cached mode. We have tried re-installing OS and Office, no change. Also User is able to work fine on loaner laptop with Cached Mode enabled. |
#2
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Do you have any 3rd party programs installed that integrate/protect/use
Outlook data? (e.g. antivirus, fax, pda, .etc) The other thing I would check (not sure if you use roaming profiles, import old profile, .etc) is does this happen under a different userid on the same system? "Don R Hunsinger" wrote in message ... WinXP SP2 running Office 2003 SP2. One user has issue on laptop when Exchange Cached mode is selected, Outlook fails with unable to open folders and Event ID 2002 - MOF File created for the Outlook Service could not be loaded error. Tried setting new profile, no change, Outlook works fine in non-cached mode. We have tried re-installing OS and Office, no change. Also User is able to work fine on loaner laptop with Cached Mode enabled. |
#3
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Hello,
I am starting to also see this on my network... I have symantec corp edition version 10.1 and I am running win xp sp2 with all the updates and office 2003 sp2 with all the updates... The problem is sporatic... I have the problem on 3 of my 40 pc's that all run the same software. It seems to be getting worse at the rate of 1 per week... I restart the pc to resolve the issue and then it is ok for a while. Thoughts? "neo [mvp outlook]" wrote: Do you have any 3rd party programs installed that integrate/protect/use Outlook data? (e.g. antivirus, fax, pda, .etc) The other thing I would check (not sure if you use roaming profiles, import old profile, .etc) is does this happen under a different userid on the same system? "Don R Hunsinger" wrote in message ... WinXP SP2 running Office 2003 SP2. One user has issue on laptop when Exchange Cached mode is selected, Outlook fails with unable to open folders and Event ID 2002 - MOF File created for the Outlook Service could not be loaded error. Tried setting new profile, no change, Outlook works fine in non-cached mode. We have tried re-installing OS and Office, no change. Also User is able to work fine on loaner laptop with Cached Mode enabled. |
#4
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Does your site use client side e-mail scanning portion of SAVCE? Reason I
ask is that we don't because we found that it causes performance issues against Exchange. (We exclude PST/OST files from real-time scanning as well since we have a server side solution that is Exchange aware.) "tony adduci" wrote in message ... Hello, I am starting to also see this on my network... I have symantec corp edition version 10.1 and I am running win xp sp2 with all the updates and office 2003 sp2 with all the updates... The problem is sporatic... I have the problem on 3 of my 40 pc's that all run the same software. It seems to be getting worse at the rate of 1 per week... I restart the pc to resolve the issue and then it is ok for a while. Thoughts? "neo [mvp outlook]" wrote: Do you have any 3rd party programs installed that integrate/protect/use Outlook data? (e.g. antivirus, fax, pda, .etc) The other thing I would check (not sure if you use roaming profiles, import old profile, .etc) is does this happen under a different userid on the same system? "Don R Hunsinger" wrote in message ... WinXP SP2 running Office 2003 SP2. One user has issue on laptop when Exchange Cached mode is selected, Outlook fails with unable to open folders and Event ID 2002 - MOF File created for the Outlook Service could not be loaded error. Tried setting new profile, no change, Outlook works fine in non-cached mode. We have tried re-installing OS and Office, no change. Also User is able to work fine on loaner laptop with Cached Mode enabled. |
#5
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No it is server side scanning. Symantec Mail Security version 6 that was just
released. We have all of our mailboxes on the server and everyone connects on the LAN via exchange server connections. "neo [mvp outlook]" wrote: Does your site use client side e-mail scanning portion of SAVCE? Reason I ask is that we don't because we found that it causes performance issues against Exchange. (We exclude PST/OST files from real-time scanning as well since we have a server side solution that is Exchange aware.) "tony adduci" wrote in message ... Hello, I am starting to also see this on my network... I have symantec corp edition version 10.1 and I am running win xp sp2 with all the updates and office 2003 sp2 with all the updates... The problem is sporatic... I have the problem on 3 of my 40 pc's that all run the same software. It seems to be getting worse at the rate of 1 per week... I restart the pc to resolve the issue and then it is ok for a while. Thoughts? "neo [mvp outlook]" wrote: Do you have any 3rd party programs installed that integrate/protect/use Outlook data? (e.g. antivirus, fax, pda, .etc) The other thing I would check (not sure if you use roaming profiles, import old profile, .etc) is does this happen under a different userid on the same system? "Don R Hunsinger" wrote in message ... WinXP SP2 running Office 2003 SP2. One user has issue on laptop when Exchange Cached mode is selected, Outlook fails with unable to open folders and Event ID 2002 - MOF File created for the Outlook Service could not be loaded error. Tried setting new profile, no change, Outlook works fine in non-cached mode. We have tried re-installing OS and Office, no change. Also User is able to work fine on loaner laptop with Cached Mode enabled. |
#6
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Not sure if you have tried this...
With Outlook closed, find & delete the extend.dat file under user(s) profile directory. "tony adduci" wrote in message ... No it is server side scanning. Symantec Mail Security version 6 that was just released. We have all of our mailboxes on the server and everyone connects on the LAN via exchange server connections. "neo [mvp outlook]" wrote: Does your site use client side e-mail scanning portion of SAVCE? Reason I ask is that we don't because we found that it causes performance issues against Exchange. (We exclude PST/OST files from real-time scanning as well since we have a server side solution that is Exchange aware.) "tony adduci" wrote in message ... Hello, I am starting to also see this on my network... I have symantec corp edition version 10.1 and I am running win xp sp2 with all the updates and office 2003 sp2 with all the updates... The problem is sporatic... I have the problem on 3 of my 40 pc's that all run the same software. It seems to be getting worse at the rate of 1 per week... I restart the pc to resolve the issue and then it is ok for a while. Thoughts? "neo [mvp outlook]" wrote: Do you have any 3rd party programs installed that integrate/protect/use Outlook data? (e.g. antivirus, fax, pda, .etc) The other thing I would check (not sure if you use roaming profiles, import old profile, .etc) is does this happen under a different userid on the same system? "Don R Hunsinger" wrote in message ... WinXP SP2 running Office 2003 SP2. One user has issue on laptop when Exchange Cached mode is selected, Outlook fails with unable to open folders and Event ID 2002 - MOF File created for the Outlook Service could not be loaded error. Tried setting new profile, no change, Outlook works fine in non-cached mode. We have tried re-installing OS and Office, no change. Also User is able to work fine on loaner laptop with Cached Mode enabled. |
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