Hi all,

I'm trying to configure one of my clients e-mail in outlook XP. His web mail
is being hosted externally, they have given me a POP3/IMAP address of
mail.companyname.co.uk

I also have the username and password for the account, however I'm not sure
what the smtp address will be. The hosters mentioned using the ISP smtp
address i.e. smtp.aol.co.uk but I don't think this is right.

Also by which process do I use in Outlook to set this up, is it a web-mail
account?

Any help would be hugely appreciated.

Joe Saunders Joe wrote:

I'm trying to configure one of my clients e-mail in outlook XP. His
web mail is being hosted externally, they have given me a POP3/IMAP
address of mail.companyname.co.uk

I also have the username and password for the account, however I'm
not sure what the smtp address will be.

The ISP you use should be able to supply an SMTP server name ans settings.
--
Brian Tillman

"Brian Tillman" wrote:

Joe Saunders Joe wrote:

I'm trying to configure one of my clients e-mail in outlook XP. His
web mail is being hosted externally, they have given me a POP3/IMAP
address of mail.companyname.co.uk

I also have the username and password for the account, however I'm
not sure what the smtp address will be.

The ISP you use should be able to supply an SMTP server name ans settings.
--
Brian Tillman

Thanks Brian, I'll give that a go.

Hi, thanks for the help.

If I get the incoming server details right and the outgoing wrong...

Should I be able to log on and receive mail still.

Joe

"Brian Tillman" wrote:

Joe Saunders Joe wrote:

I'm trying to configure one of my clients e-mail in outlook XP. His
web mail is being hosted externally, they have given me a POP3/IMAP
address of mail.companyname.co.uk

I also have the username and password for the account, however I'm
not sure what the smtp address will be.

The ISP you use should be able to supply an SMTP server name ans settings.
--
Brian Tillman

Joe Saunders wrote:

If I get the incoming server details right and the outgoing wrong...

Should I be able to log on and receive mail still.

Yes, you should be able to receive mail but not send it. You'll get errors
in the sending phase.
--
Brian Tillman

Thanks again, I cannot receive mail still, to try and detect which stage I'm
failing at...

When I try to log on I get the cannot connect to incoming server error.
Does this mean regardless of username and password authentification the
server details are wrong anyway.

"Brian Tillman" wrote:

Joe Saunders wrote:

If I get the incoming server details right and the outgoing wrong...

Should I be able to log on and receive mail still.

Yes, you should be able to receive mail but not send it. You'll get errors
in the sending phase.
--
Brian Tillman

Joe Saunders wrote:

Thanks again, I cannot receive mail still, to try and detect which
stage I'm failing at...

When I try to log on I get the cannot connect to incoming server
error. Does this mean regardless of username and password
authentification the server details are wrong anyway.

I went back to the original post and the fact that you mentioned AOL causes
to remember that AOL sometimes expects you to log into the mailbox
interactively via the web. Periodically, AOL presents an interactive-only
query expecting you to enter a string of characters they present to you in
an image. This is supposed to prevent abuse by spambots. Once you enter
the character string, their server will respond for some period of time.
Have you tried doing that yet?
--
Brian Tillman