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#1
July 23rd 07, 08:40 PM
posted to microsoft.public.outlook.installation
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email tracking problem
Hi,
I set up for all messages I send, request Reading/Delivery receipt. However it only works for internal receiver, not work for external receiver like Yahoo mail. Please advice! Thanks in advice! Lisa 
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#2
July 23rd 07, 10:34 PM
posted to microsoft.public.outlook.installation
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email tracking problem
Lisa wrote:
Hi, I set up for all messages I send, request Reading/Delivery receipt. However it only works for internal receiver, not work for external receiver like Yahoo mail. Please advice! Thanks in advice! Lisa Not all e-mail servers/providers/clients support this feature. Even if it does, the recipient likely has the option to not send a read/delivery receipt. There is nothing you can do about it. Tim
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#3
July 23rd 07, 10:48 PM
posted to microsoft.public.outlook.installation
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email tracking problem
Hi Tim,
Thanks for your reply. I have one more question. Why does not the recipient have the option to not send a read/delivery receipt? The read/delivery receipt is replied to sender automatically, the recipient don’t even know it. How can I have the option displayed? Thanks again, Lisa "Tim" wrote: Lisa wrote: Hi, I set up for all messages I send, request Reading/Delivery receipt. However it only works for internal receiver, not work for external receiver like Yahoo mail. Please advice! Thanks in advice! Lisa Not all e-mail servers/providers/clients support this feature. Even if it does, the recipient likely has the option to not send a read/delivery receipt. There is nothing you can do about it. Tim
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#4
July 24th 07, 12:45 AM
posted to microsoft.public.outlook.installation
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email tracking problem
Lisa wrote:
Hi Tim, Thanks for your reply. I have one more question. Why does not the recipient have the option to not send a read/delivery receipt? The read/delivery receipt is replied to sender automatically, the recipient don’t even know it. How can I have the option displayed? Thanks again, Lisa "Tim" wrote: Lisa wrote: Hi, I set up for all messages I send, request Reading/Delivery receipt. However it only works for internal receiver, not work for external receiver like Yahoo mail. Please advice! Thanks in advice! Lisa Not all e-mail servers/providers/clients support this feature. Even if it does, the recipient likely has the option to not send a read/delivery receipt. There is nothing you can do about it. Tim There is no general answer as each e-mail client deals with it differently. I would need to know what e-mail client the recipient is using as well as the version. For example, in Outlook 2007, go to "Tools - Options - E-mail Options - Tracking Options." There you will see options for selecting "Always send a response", "Never send a response", and "Ask me before sending a response." So, in the case of Outlook, the user could have it configured for "Always send a response" and not realize it. Some e-mail clients do not have this option. Tim
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#5
July 24th 07, 01:02 AM
posted to microsoft.public.outlook.installation
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email tracking problem
I got it. Thank you so much!
"Tim" wrote: Lisa wrote: Hi Tim, Thanks for your reply. I have one more question. Why does not the recipient have the option to not send a read/delivery receipt? The read/delivery receipt is replied to sender automatically, the recipient don’t even know it. How can I have the option displayed? Thanks again, Lisa "Tim" wrote: Lisa wrote: Hi, I set up for all messages I send, request Reading/Delivery receipt. However it only works for internal receiver, not work for external receiver like Yahoo mail. Please advice! Thanks in advice! Lisa Not all e-mail servers/providers/clients support this feature. Even if it does, the recipient likely has the option to not send a read/delivery receipt. There is nothing you can do about it. Tim There is no general answer as each e-mail client deals with it differently. I would need to know what e-mail client the recipient is using as well as the version. For example, in Outlook 2007, go to "Tools - Options - E-mail Options - Tracking Options." There you will see options for selecting "Always send a response", "Never send a response", and "Ask me before sending a response." So, in the case of Outlook, the user could have it configured for "Always send a response" and not realize it. Some e-mail clients do not have this option. Tim
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