Try looking at the registry:

HKCU\Software\Microsoft\Office\11.0\Outlook\RPC

do you see a DWORD called EnableRPCTunnelingUI ? If so, set it to a value of
1.

Also, make sure you check
HKCU\Software\Policies\Microsoft\Office\11.0\Outlo ok\RPC for the same
EnableRPCTunnelingUI value. If you find it here, rename the
EnableRPCTunnelingUI DWORD or set it to a value of 1.

--
Thanks

greg mansius [MSFT]
Microsoft Office Outlook Support

This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send email to this address, post a reply to this newsgroup.

"Shawn" wrote in message
...
No, I checked and he had service pack 2 on Outlook and Windows XP, plus I
remember running Microsoft Update and there were no more "high priority"
updates to be had, also its set to download and install all "priority"
updates at noon everyday. So he's good on all of that, I know there were
some optional updates to be had, but those weren't installed.

Any more ideas on this one. Any help would be appreciated, b/c I really
would hate to drive back there and reinstall since its so far away.

"neo [mvp outlook]" wrote:

Is the operating system in question at a minimum of Windows XP with
Service
Pack 2?

"Shawn" wrote in message
...
I have recently upgraded a few machines from Outlook 2000 to Outlook
2003
and
one of them didn't install the component for "RPC over HTTP" or
"Exchange
over Internet" feature onto the "Connections" tab so I could configure
it.

I was wondering if I can just do a custom install for that feature from
the
disk instead of uninstalling and reinstalling Outlook again. If so can
you
tell me where the option is when it does the installation.