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#6
August 24th 07, 03:50 AM
posted to microsoft.public.outlook.installation
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removing add-ins
Thanks, Brian. I will try that and let you know what happens.
Ed "Brian Tillman" wrote: Ed Wood wrote: The exact message that I get is: "The Add-in "mobile PhoneTools" (C:/Program Files\mobile PhoneTools\Out97.dll) cannot be loaded and has been disabled by Outlook. Please contact the Add-in manufacturer for an update. If no update is available, please uninstall the Add-in." First, look in HelpAbout Microsoft Office OutlookDisabled Items. Does it show there? Second, open Windows Explorer and in the Address field, enter %UserProfile%\Local Settings\Application Data\Microsoft\Outlook for WIndows XP and %LocalAppData%\Microsoft\Outlook for Vista and click Go. You should see a file named extend.dat there. With Outlook closed, delete that file. I went to their website and downloaded the current version of the software which did not fix the problem. After the above, reinstall this software and see if things have improved. -- Brian Tillman [MVP-Outlook] 
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