I recently upgraded from Outlook 2003 to Outlook 2007.

When I start Outlook, I get the message that one of the add-ins could not be
loaded. I am instructed to contact the manufacturer and upgrade the add-in or
remove it.

Since it is an add-in for my mobile phone (which I do not need the add-in
anyway), I have tried to find out in Outlook how to remove the add-in. I
cannot find any information on removing it.

Does anyone have information on removing this add-in?

Thanks for your help.

Ed Wood wrote:

Does anyone have information on removing this add-in?

ToolsTrust CenterAddIns
--
Brian Tillman [MVP-Outlook]

I had been there before, but did not know what to do because I did not click
on "Go". This time I did and was able to remove it.

Thanks, Brian for the help.

"Brian Tillman" wrote:

Ed Wood wrote:

Does anyone have information on removing this add-in?

ToolsTrust CenterAddIns
--
Brian Tillman [MVP-Outlook]

FOLLOW UP:

After following the instructions that Brian posted, I am still getting the
same error message at startup. I have contacted moble Phone Tools to see if
there is any fix.

The exact message that I get is: "The Add-in "mobile PhoneTools" (C:/Program
Files\mobile PhoneTools\Out97.dll) cannot be loaded and has been disabled by
Outlook. Please contact the Add-in manufacturer for an update. If no update
is available, please uninstall the Add-in."

I went to their website and downloaded the current version of the software
which did not fix the problem.

If anyone else has another solution, I would like to hear it. I am getting
weary of the message every time I start Outlook 2007. As I do not need the
program to do anything but download pictures from my Motorola RAZR cell phone
to my computer, I would gladly remove the add-in to Outlook 2007 if I could
find out how.

Again, thanks for everyone's suggestions and help.

"Ed Wood" wrote:

I had been there before, but did not know what to do because I did not click
on "Go". This time I did and was able to remove it.

Thanks, Brian for the help.

"Brian Tillman" wrote:

Ed Wood wrote:

Does anyone have information on removing this add-in?

ToolsTrust CenterAddIns
--
Brian Tillman [MVP-Outlook]

Ed Wood wrote:

The exact message that I get is: "The Add-in "mobile PhoneTools"
(C:/Program Files\mobile PhoneTools\Out97.dll) cannot be loaded and
has been disabled by Outlook. Please contact the Add-in manufacturer
for an update. If no update is available, please uninstall the
Add-in."

First, look in HelpAbout Microsoft Office OutlookDisabled Items. Does it
show there? Second, open Windows Explorer and in the Address field, enter

%UserProfile%\Local Settings\Application Data\Microsoft\Outlook

for WIndows XP and

%LocalAppData%\Microsoft\Outlook

for Vista and click Go. You should see a file named extend.dat there. With
Outlook closed, delete that file.

I went to their website and downloaded the current version of the
software which did not fix the problem.

After the above, reinstall this software and see if things have improved.
--
Brian Tillman [MVP-Outlook]

Thanks, Brian. I will try that and let you know what happens.

Ed

"Brian Tillman" wrote:

Ed Wood wrote:

The exact message that I get is: "The Add-in "mobile PhoneTools"
(C:/Program Files\mobile PhoneTools\Out97.dll) cannot be loaded and
has been disabled by Outlook. Please contact the Add-in manufacturer
for an update. If no update is available, please uninstall the
Add-in."

First, look in HelpAbout Microsoft Office OutlookDisabled Items. Does it
show there? Second, open Windows Explorer and in the Address field, enter

%UserProfile%\Local Settings\Application Data\Microsoft\Outlook

for WIndows XP and

%LocalAppData%\Microsoft\Outlook

for Vista and click Go. You should see a file named extend.dat there. With
Outlook closed, delete that file.

I went to their website and downloaded the current version of the
software which did not fix the problem.

After the above, reinstall this software and see if things have improved.
--
Brian Tillman [MVP-Outlook]