I have gone through my ISP's tech support and my email account is set up
correctly from their standpoint. I can't use it, though. When I hit
send/receive, there is a box that comes and goes so fast I can't see it, and
there is the standard icon below that says "send/receive complete". I have
uninstalled 2003, uninstalled my old 2000, and reinstalled 2003 to no avail.
Thanks for your kind attention,
Tinker

Tinker wrote:

I have gone through my ISP's tech support and my email account is set
up correctly from their standpoint. I can't use it, though. When I
hit send/receive, there is a box that comes and goes so fast I can't
see it, and there is the standard icon below that says "send/receive
complete". I have uninstalled 2003, uninstalled my old 2000, and
reinstalled 2003 to no avail.

Have you tried a new mail profile?
http://www.howto-outlook.com/faq/newprofile.htm
--
Brian Tillman [MVP-Outlook]

Yes, I have. I found a possible clue in the internet control panel, under
programs. The options for e-mail are only outlook express and hotmail. Does
that help?

"Brian Tillman" wrote:

Tinker wrote:

I have gone through my ISP's tech support and my email account is set
up correctly from their standpoint. I can't use it, though. When I
hit send/receive, there is a box that comes and goes so fast I can't
see it, and there is the standard icon below that says "send/receive
complete". I have uninstalled 2003, uninstalled my old 2000, and
reinstalled 2003 to no avail.

Have you tried a new mail profile?
http://www.howto-outlook.com/faq/newprofile.htm
--
Brian Tillman [MVP-Outlook]

Tinker wrote:

Yes, I have. I found a possible clue in the internet control panel,
under programs. The options for e-mail are only outlook express and
hotmail. Does that help?

Have you performed a HelpDetect and Repair from within any Office
application?
--
Brian Tillman [MVP-Outlook]

I just tried to run scanpst.exe. My pst is named outlook.pst and is a 98-02
file. all my emails show in the personal folder list in outlook. That file
isn't showing in doc&set/owner/app data/ms/outlook. That's where it was. Do
you know where it went so I can run the scan on it? Thank you

"Brian Tillman" wrote:

Tinker wrote:

Yes, I have. I found a possible clue in the internet control panel,
under programs. The options for e-mail are only outlook express and
hotmail. Does that help?

Have you performed a HelpDetect and Repair from within any Office
application?
--
Brian Tillman [MVP-Outlook]

Tinker wrote:

I just tried to run scanpst.exe. My pst is named outlook.pst and is
a 98-02 file. all my emails show in the personal folder list in
outlook. That file isn't showing in doc&set/owner/app
data/ms/outlook. That's where it was. Do you know where it went so I
can run the scan on it?

When SCANPST asks for the file, enter

%UserProfile%\Local Settings\Application Data\Microsoft\Outlook\outlook.pst

in the filename field. Click OK. "LOcal Settings" in a hidden folder adnd
unless you enable viewing hidden files and folders, you won't see it.
--
Brian Tillman [MVP-Outlook]