I have Outlook installed and working on in one user on Windows XP. I have
now set up Outlook for a second user/second email address, and I cannot see
the Inbox for the second user.

In this second user I can send and receive emails (checked with a web email
client). I can see the outgoing emails in Outlook, but I cannot see the
incoming emails in the Oulook screen.

I am using Outlook 2003 on XP. The ISP and email service for both users is
Blueyonder (Virgin). I am using POP3 for outgoing, SMTP for incoming. I
have set up both users with the same parameters, just varied by email
address. I have basic Norton security protection on the PC.

Bob Surbiton Bob wrote:

I have Outlook installed and working on in one user on Windows XP. I
have now set up Outlook for a second user/second email address, and I
cannot see the Inbox for the second user.

In this second user I can send and receive emails (checked with a web
email client). I can see the outgoing emails in Outlook, but I
cannot see the incoming emails in the Oulook screen.

So what Do you see?

I am using Outlook 2003 on XP. The ISP and email service for both
users is Blueyonder (Virgin). I am using POP3 for outgoing, SMTP for
incoming. I have set up both users with the same parameters, just
varied by email address. I have basic Norton security protection on
the PC.

Make sure yuo DISABLE the mail scanning feature of Norton. If I were you
I'd rip Norton out yesterday and add something that won't interfere with my
PC.
--
Brian Tillman [MVP-Outlook]

Thanks for the response, Brian.

To answer your first question - I see nothing in my Outlook Inbox. (I do
see all my Sent messages in my Outbox. And I can see all my Incoming Mail in
a web email screen, outside Outlook.)

What is strange to me is that my wife, who was set up as a different User,
using all the same settings, in this XP system prior to me, is able to use
Outlook completely - In-and Outbox.

You suggest I should rip out Norton. A couple of questions:
- Isn't it odd that my wife is getting no interference from Norton?
- Which of the following Norton functions corresponds to what you call "mail
scanning" that I should disable: Personal Firewall or Intrusion Firewall (and
there is also Spyware Protection)
- Can you recommend a replacement security system that doesn't interefere?

Again - thank you for your time.

Bob Phillips




"Brian Tillman" wrote:

Bob Surbiton Bob wrote:

I have Outlook installed and working on in one user on Windows XP. I
have now set up Outlook for a second user/second email address, and I
cannot see the Inbox for the second user.

In this second user I can send and receive emails (checked with a web
email client). I can see the outgoing emails in Outlook, but I
cannot see the incoming emails in the Oulook screen.

So what Do you see?

I am using Outlook 2003 on XP. The ISP and email service for both
users is Blueyonder (Virgin). I am using POP3 for outgoing, SMTP for
incoming. I have set up both users with the same parameters, just
varied by email address. I have basic Norton security protection on
the PC.

Make sure yuo DISABLE the mail scanning feature of Norton. If I were you
I'd rip Norton out yesterday and add something that won't interfere with my
PC.
--
Brian Tillman [MVP-Outlook]

Bob Surbiton wrote:

To answer your first question - I see nothing in my Outlook Inbox.
(I do see all my Sent messages in my Outbox. And I can see all my
Incoming Mail in a web email screen, outside Outlook.)

You shouldn't see ANY sent messages in Outbox. You should see them in Sent
Items. What Navigation Pane view are you using?

You suggest I should rip out Norton. A couple of questions:
- Isn't it odd that my wife is getting no interference from Norton?

Nothing about side-effects when Symantec products are installed surprises
me.

- Which of the following Norton functions corresponds to what you
call "mail scanning" that I should disable: Personal Firewall or
Intrusion Firewall (and there is also Spyware Protection)

None of those seem to be the mail scanning function. Mail scanning isn't
usually a firewall function, but an antivirus or antispam function.

- Can you recommend a replacement security system that doesn't
interefere?

I use an earlier version of ZoneAlarm (when it was free) and AVG without the
email scanner. My router has an internal firewall as well. I also use
Spybot Search and Destroy, Ad-Aware, Windows Defender, and have used SpamPal
as well as the built-in Windows firewall. Avast also makes a good antivirus
program that can be configured to not interfere with Outlook.
--
Brian Tillman [MVP-Outlook]

Thanks for the further reply, Brian, but I guess I must not have been clear.

The problem is that I do not see any of my incoming messages in my Inbox.

What is working is my Outgoing mail - I see all of the messages I have sent
in my Sent box.

(All of these functions are working perfectly well for another user on the
same computer - my wife - who has her Outlook set up the same way as mine.)

I would still apprciate help with this.

"Brian Tillman" wrote:

Bob Surbiton wrote:

To answer your first question - I see nothing in my Outlook Inbox.
(I do see all my Sent messages in my Outbox. And I can see all my
Incoming Mail in a web email screen, outside Outlook.)

You shouldn't see ANY sent messages in Outbox. You should see them in Sent
Items. What Navigation Pane view are you using?

You suggest I should rip out Norton. A couple of questions:
- Isn't it odd that my wife is getting no interference from Norton?

Nothing about side-effects when Symantec products are installed surprises
me.

- Which of the following Norton functions corresponds to what you
call "mail scanning" that I should disable: Personal Firewall or
Intrusion Firewall (and there is also Spyware Protection)

None of those seem to be the mail scanning function. Mail scanning isn't
usually a firewall function, but an antivirus or antispam function.

- Can you recommend a replacement security system that doesn't
interefere?

I use an earlier version of ZoneAlarm (when it was free) and AVG without the
email scanner. My router has an internal firewall as well. I also use
Spybot Search and Destroy, Ad-Aware, Windows Defender, and have used SpamPal
as well as the built-in Windows firewall. Avast also makes a good antivirus
program that can be configured to not interfere with Outlook.
--
Brian Tillman [MVP-Outlook]

Bob Surbiton wrote:

The problem is that I do not see any of my incoming messages in my
Inbox.

Have you tried resetting your views? Start Outlook once with the
/cleanviews command switch.
--
Brian Tillman [MVP-Outlook]