littleriver wrote:

in the left hand panel of Outlook there are two panels, the upper
panel where we find inbox, sent items etc, and the lower pane where
all the folders are.

In the top pane there is an inbox that is not being used, the real
inbox with the users email address attached, is in the lower pane. I
want the inbox in the top pane.

You're using the "Mail" view of the Navigation Pane. At the top are
"Favorite" folders - i.e., folders you've added to the Favorites folder. At
the bottom is a list of all folders configured to hold mail items.
RIght-click any mail folder and choose Add to Favorites Folder to move it
from the bottom to the top. If you don't want something listed in the
Favorites area of the Nav Pane, right-click it and choose "Remove from
Favorites Folder".
--
Brian Tillman [MVP-Outlook]