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#1
January 27th 08, 10:58 AM
posted to microsoft.public.outlook.installation
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Outlook blocks internet
my client has a copy of outlook (teacher/student) 2003 in XP OS that will not
allow connection to the internet. when i enter user/password etc and test connection it stops at first check with unable to go online. but in express i can get online. I'm not sure how to troubleshoot this. Any thoughts welcome. 
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#2
January 27th 08, 11:09 AM
posted to microsoft.public.outlook.installation
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Outlook blocks internet
Which type of account are you using?
What is the exact error message you get returned when trying? -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "littleriver" wrote in message ... my client has a copy of outlook (teacher/student) 2003 in XP OS that will not allow connection to the internet. when i enter user/password etc and test connection it stops at first check with unable to go online. but in express i can get online. I'm not sure how to troubleshoot this. Any thoughts welcome.
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#3
January 27th 08, 01:20 PM
posted to microsoft.public.outlook.installation
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Outlook blocks internet
the account is for a pop3 from the ISP.
the error is simply the first tick /check when testing the new account during the account set up part...in the window with username and password, pop3 server address and smtp etc., it just cannot establish an internet connection when I am already online. It works in Express ok as I said earlier so I know it's nothing to do with the account information. "Roady [MVP]" wrote: Which type of account are you using? What is the exact error message you get returned when trying? -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "littleriver" wrote in message ... my client has a copy of outlook (teacher/student) 2003 in XP OS that will not allow connection to the internet. when i enter user/password etc and test connection it stops at first check with unable to go online. but in express i can get online. I'm not sure how to troubleshoot this. Any thoughts welcome.
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#4
January 27th 08, 01:30 PM
posted to microsoft.public.outlook.installation
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Outlook blocks internet
Do you have a firewall that could be blocking Outlook?
If you finish the account configuration and press the Send/Receive button in the main Outlook window, what error do you get then? -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "littleriver" wrote in message ... the account is for a pop3 from the ISP. the error is simply the first tick /check when testing the new account during the account set up part...in the window with username and password, pop3 server address and smtp etc., it just cannot establish an internet connection when I am already online. It works in Express ok as I said earlier so I know it's nothing to do with the account information. "Roady [MVP]" wrote: Which type of account are you using? What is the exact error message you get returned when trying? -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "littleriver" wrote in message ... my client has a copy of outlook (teacher/student) 2003 in XP OS that will not allow connection to the internet. when i enter user/password etc and test connection it stops at first check with unable to go online. but in express i can get online. I'm not sure how to troubleshoot this. Any thoughts welcome.
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#5
January 28th 08, 01:24 PM
posted to microsoft.public.outlook.installation
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Outlook blocks internet
i didn't proceed with the account because it would not pass the test. I tried
a number of times before trying express set up. No AV installed as yet because it's a new installation, and i did turn firewall off for testing this issue. It's baffling. "Roady [MVP]" wrote: Do you have a firewall that could be blocking Outlook? If you finish the account configuration and press the Send/Receive button in the main Outlook window, what error do you get then? -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "littleriver" wrote in message ... the account is for a pop3 from the ISP. the error is simply the first tick /check when testing the new account during the account set up part...in the window with username and password, pop3 server address and smtp etc., it just cannot establish an internet connection when I am already online. It works in Express ok as I said earlier so I know it's nothing to do with the account information. "Roady [MVP]" wrote: Which type of account are you using? What is the exact error message you get returned when trying? -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "littleriver" wrote in message ... my client has a copy of outlook (teacher/student) 2003 in XP OS that will not allow connection to the internet. when i enter user/password etc and test connection it stops at first check with unable to go online. but in express i can get online. I'm not sure how to troubleshoot this. Any thoughts welcome.
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#6
January 28th 08, 08:19 PM
posted to microsoft.public.outlook.installation
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Outlook blocks internet
You can finish without having it pass the test.
-- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "littleriver" wrote in message ... i didn't proceed with the account because it would not pass the test. I tried a number of times before trying express set up. No AV installed as yet because it's a new installation, and i did turn firewall off for testing this issue. It's baffling. "Roady [MVP]" wrote: Do you have a firewall that could be blocking Outlook? If you finish the account configuration and press the Send/Receive button in the main Outlook window, what error do you get then? -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "littleriver" wrote in message ... the account is for a pop3 from the ISP. the error is simply the first tick /check when testing the new account during the account set up part...in the window with username and password, pop3 server address and smtp etc., it just cannot establish an internet connection when I am already online. It works in Express ok as I said earlier so I know it's nothing to do with the account information. "Roady [MVP]" wrote: Which type of account are you using? What is the exact error message you get returned when trying? -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "littleriver" wrote in message ... my client has a copy of outlook (teacher/student) 2003 in XP OS that will not allow connection to the internet. when i enter user/password etc and test connection it stops at first check with unable to go online. but in express i can get online. I'm not sure how to troubleshoot this. Any thoughts welcome.
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