I just downloaded the trial version of Microsoft Office 2007 Professional. I
am able to open and use all the programs. I have three email addresses that
I would like to add to Outlook. Two work accounts and my personal gmail
account. I have checked and rechecked all of my entries and I am unable to
send or receive. In fact, the button to create a new email is grayed out. I
have contacted my ISP as the software has suggested. I walked through the
process with the technician, but we were unable to achieve a positive result
and I was referred back to Microsoft. When I called Microsoft, I was told
that there were no technicians available for my question and I should try the
support groups. Thanks.

'Control Panel|Mail|Data Files', do you have a data file? If not, you need
to create one.

Hal
--
Hal Hostetler, CPBE --
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

"Eric J" Eric wrote in message
...
I just downloaded the trial version of Microsoft Office 2007 Professional.
I
am able to open and use all the programs. I have three email addresses
that
I would like to add to Outlook. Two work accounts and my personal gmail
account. I have checked and rechecked all of my entries and I am unable
to
send or receive. In fact, the button to create a new email is grayed out.
I
have contacted my ISP as the software has suggested. I walked through the
process with the technician, but we were unable to achieve a positive
result
and I was referred back to Microsoft. When I called Microsoft, I was told
that there were no technicians available for my question and I should try
the
support groups. Thanks.