Hello.

HELP ME PLEASE.
It is quite critical. I need to decide should I throw out the Windows Vista
(ask for money back, etc) and rollback to XP or is it possible to make it
working on Vista?...


Now about the situation:
---------------------------
It is a new computer with Windows Vista Business SP1. I just installed all
stuff I need for work - Visual Studio, Office 2007, VmWare, CheckPoint
SecuClient (NGX R60 Sp2) etc.
Then checked for Windows Updates and installed all latest updates for
Windows, Office, Visual Studio, etc - just all updates Windows suggested to
install.

I sucessfully configured CheckPoint SecuClient VPN-1 to connect remote
office, and added my computer to the domain. Now I'm logging in as domain
user (with Administrator permissions) and after VPN is turned on I can map
remote network disks, access computers in office using Remote Desktop, etc.

BUT(!!!) I CANNOT CONFIGURE Exchange Mail Account for Outlook 2007! :-((((
It is always report one of the errors:

---
1) The action cannot be completed. The connection to Microsoft Exchange is
unavailable. Outlook must be online or connected to complete this action.
---
2) The name cannot be resolved. The connection to Microsoft Exchange is
unavailable. Outlook must be online or connected to complete this action.
---
3) Your server or mailbox names cannot be resolved.
---

To configure Exchange mail account I' using this way: Control Panel - Mail
- E-mail accounts... - New... - [...] - Manually configure... - [enter
Exchange server name and my account Exchange name ("Bondarenko, Dmitry")] -
click [Check Name]... here is 20 sec delay and(!) I got mentioned error
message. :-\

I have searched internet for such problem, found some recomendations, tried
all but unfortunately still have the same problem. :-\
I tried these ones:
a) recommendations in "http://support.microsoft.com/kb/913843" -
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\O utlook\RPC\[DefConnectOpts]=0;
b) recommendations in "http://support.microsoft.com/kb/935400/" - "netsh int
tcp set global autotuninglevel=disable" and "netsh int tcp set global
chimney=disable";
c) firewall is turned off, UAC turned off, also I uninstalled antivirus
software but nothing changed - it still reports the same problem.

Also I ensured:
1) the "ping exsrvxx" command works fine;
2) the "ping exsrvxx.our-domains.com" command works fine;
3) the "ping -a exchange_IP" command works fine (back resolve);
4) the old computer with Windows XP and Office 2003 working fine;
5) also I tried my old laptop with Windows XP and Office 2007 - it works
fine.
Thus, I assume the problem is exactly in the link Vista + Outlook 2007.

The SysInternals TcpView utility shows that it established connection to
epmap port on exchnage server, then it wait 15-20 sec and reports mentioned
error.
Thus, it looks like - it able to find Exchange server but then it fail by
some reason.

Network configuration is following:
4 computers in home network connected to D-Link 624+ router which is
connected to cable modem which is connected to internet.
As I already said - old computer with WinXP+Office2003 (and old laptop with
WinXP+Office2007) working fine - I can remove Exchange mail account and add
it again there.
But the new computer with Vista + Office 2007 unable to connect Exchange.
:-( Looks like it is a problem of Office 2007 on Vista...
but the question - is it possible to make it working or should I rollback to
XP?

WHAT ALSO I CAN DO TO MAKE IT WORKING?
ANY IDEAS?


Regards,
Dmitry.

PS. Sorry, but this problem starts to make me crazy.
Looks like a buying Vista became more and more similar to the buying a bunch
of problems. :-\ Just after I solved one issue I faced another one, and
finally I faced the issue I cannot not resolve by myself...

I accidently hit that I had Microsoft excange svr. and now I'm unable to use
outlook. does any one know how I get rid of and or change outlook. I went as
far as removeing office 2007 and reinstalled it.
--
Richard H. Elias


"Dmitry Bond" wrote:

Hello.

HELP ME PLEASE.
It is quite critical. I need to decide should I throw out the Windows Vista
(ask for money back, etc) and rollback to XP or is it possible to make it
working on Vista?...


Now about the situation:
---------------------------
It is a new computer with Windows Vista Business SP1. I just installed all
stuff I need for work - Visual Studio, Office 2007, VmWare, CheckPoint
SecuClient (NGX R60 Sp2) etc.
Then checked for Windows Updates and installed all latest updates for
Windows, Office, Visual Studio, etc - just all updates Windows suggested to
install.

I sucessfully configured CheckPoint SecuClient VPN-1 to connect remote
office, and added my computer to the domain. Now I'm logging in as domain
user (with Administrator permissions) and after VPN is turned on I can map
remote network disks, access computers in office using Remote Desktop, etc.

BUT(!!!) I CANNOT CONFIGURE Exchange Mail Account for Outlook 2007! :-((((
It is always report one of the errors:

---
1) The action cannot be completed. The connection to Microsoft Exchange is
unavailable. Outlook must be online or connected to complete this action.
---
2) The name cannot be resolved. The connection to Microsoft Exchange is
unavailable. Outlook must be online or connected to complete this action.
---
3) Your server or mailbox names cannot be resolved.
---

To configure Exchange mail account I' using this way: Control Panel - Mail
- E-mail accounts... - New... - [...] - Manually configure... - [enter
Exchange server name and my account Exchange name ("Bondarenko, Dmitry")] -
click [Check Name]... here is 20 sec delay and(!) I got mentioned error
message. :-\

I have searched internet for such problem, found some recomendations, tried
all but unfortunately still have the same problem. :-\
I tried these ones:
a) recommendations in "http://support.microsoft.com/kb/913843" -
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\O utlook\RPC\[DefConnectOpts]=0;
b) recommendations in "http://support.microsoft.com/kb/935400/" - "netsh int
tcp set global autotuninglevel=disable" and "netsh int tcp set global
chimney=disable";
c) firewall is turned off, UAC turned off, also I uninstalled antivirus
software but nothing changed - it still reports the same problem.

Also I ensured:
1) the "ping exsrvxx" command works fine;
2) the "ping exsrvxx.our-domains.com" command works fine;
3) the "ping -a exchange_IP" command works fine (back resolve);
4) the old computer with Windows XP and Office 2003 working fine;
5) also I tried my old laptop with Windows XP and Office 2007 - it works
fine.
Thus, I assume the problem is exactly in the link Vista + Outlook 2007.

The SysInternals TcpView utility shows that it established connection to
epmap port on exchnage server, then it wait 15-20 sec and reports mentioned
error.
Thus, it looks like - it able to find Exchange server but then it fail by
some reason.

Network configuration is following:
4 computers in home network connected to D-Link 624+ router which is
connected to cable modem which is connected to internet.
As I already said - old computer with WinXP+Office2003 (and old laptop with
WinXP+Office2007) working fine - I can remove Exchange mail account and add
it again there.
But the new computer with Vista + Office 2007 unable to connect Exchange.
:-( Looks like it is a problem of Office 2007 on Vista...
but the question - is it possible to make it working or should I rollback to
XP?

WHAT ALSO I CAN DO TO MAKE IT WORKING?
ANY IDEAS?


Regards,
Dmitry.

PS. Sorry, but this problem starts to make me crazy.
Looks like a buying Vista became more and more similar to the buying a bunch
of problems. :-\ Just after I solved one issue I faced another one, and
finally I faced the issue I cannot not resolve by myself...

Go to: Control Panel Mail and remove the Exchange Server Account

"RHElias" wrote:

I accidently hit that I had Microsoft excange svr. and now I'm unable to use
outlook. does any one know how I get rid of and or change outlook. I went as
far as removeing office 2007 and reinstalled it.
--
Richard H. Elias


"Dmitry Bond" wrote:

Hello.

HELP ME PLEASE.
It is quite critical. I need to decide should I throw out the Windows Vista
(ask for money back, etc) and rollback to XP or is it possible to make it
working on Vista?...


Now about the situation:
---------------------------
It is a new computer with Windows Vista Business SP1. I just installed all
stuff I need for work - Visual Studio, Office 2007, VmWare, CheckPoint
SecuClient (NGX R60 Sp2) etc.
Then checked for Windows Updates and installed all latest updates for
Windows, Office, Visual Studio, etc - just all updates Windows suggested to
install.

I sucessfully configured CheckPoint SecuClient VPN-1 to connect remote
office, and added my computer to the domain. Now I'm logging in as domain
user (with Administrator permissions) and after VPN is turned on I can map
remote network disks, access computers in office using Remote Desktop, etc.

BUT(!!!) I CANNOT CONFIGURE Exchange Mail Account for Outlook 2007! :-((((
It is always report one of the errors:

---
1) The action cannot be completed. The connection to Microsoft Exchange is
unavailable. Outlook must be online or connected to complete this action.
---
2) The name cannot be resolved. The connection to Microsoft Exchange is
unavailable. Outlook must be online or connected to complete this action.
---
3) Your server or mailbox names cannot be resolved.
---

To configure Exchange mail account I' using this way: Control Panel - Mail
- E-mail accounts... - New... - [...] - Manually configure... - [enter
Exchange server name and my account Exchange name ("Bondarenko, Dmitry")] -
click [Check Name]... here is 20 sec delay and(!) I got mentioned error
message. :-\

I have searched internet for such problem, found some recomendations, tried
all but unfortunately still have the same problem. :-\
I tried these ones:
a) recommendations in "http://support.microsoft.com/kb/913843" -
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\O utlook\RPC\[DefConnectOpts]=0;
b) recommendations in "http://support.microsoft.com/kb/935400/" - "netsh int
tcp set global autotuninglevel=disable" and "netsh int tcp set global
chimney=disable";
c) firewall is turned off, UAC turned off, also I uninstalled antivirus
software but nothing changed - it still reports the same problem.

Also I ensured:
1) the "ping exsrvxx" command works fine;
2) the "ping exsrvxx.our-domains.com" command works fine;
3) the "ping -a exchange_IP" command works fine (back resolve);
4) the old computer with Windows XP and Office 2003 working fine;
5) also I tried my old laptop with Windows XP and Office 2007 - it works
fine.
Thus, I assume the problem is exactly in the link Vista + Outlook 2007.

The SysInternals TcpView utility shows that it established connection to
epmap port on exchnage server, then it wait 15-20 sec and reports mentioned
error.
Thus, it looks like - it able to find Exchange server but then it fail by
some reason.

Network configuration is following:
4 computers in home network connected to D-Link 624+ router which is
connected to cable modem which is connected to internet.
As I already said - old computer with WinXP+Office2003 (and old laptop with
WinXP+Office2007) working fine - I can remove Exchange mail account and add
it again there.
But the new computer with Vista + Office 2007 unable to connect Exchange.
:-( Looks like it is a problem of Office 2007 on Vista...
but the question - is it possible to make it working or should I rollback to
XP?

WHAT ALSO I CAN DO TO MAKE IT WORKING?
ANY IDEAS?


Regards,
Dmitry.

PS. Sorry, but this problem starts to make me crazy.
Looks like a buying Vista became more and more similar to the buying a bunch
of problems. :-\ Just after I solved one issue I faced another one, and
finally I faced the issue I cannot not resolve by myself...

Which version of Exchange are you connecting to?
Does it work when you use Vista's build-in VPN client?

None of the CheckPoint SecuClient NGX R6X versions claim compatibility with
Windows Vista.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"Dmitry Bond" wrote in message
...
Hello.

HELP ME PLEASE.
It is quite critical. I need to decide should I throw out the Windows
Vista
(ask for money back, etc) and rollback to XP or is it possible to make it
working on Vista?...


Now about the situation:
---------------------------
It is a new computer with Windows Vista Business SP1. I just installed all
stuff I need for work - Visual Studio, Office 2007, VmWare, CheckPoint
SecuClient (NGX R60 Sp2) etc.
Then checked for Windows Updates and installed all latest updates for
Windows, Office, Visual Studio, etc - just all updates Windows suggested
to
install.

I sucessfully configured CheckPoint SecuClient VPN-1 to connect remote
office, and added my computer to the domain. Now I'm logging in as domain
user (with Administrator permissions) and after VPN is turned on I can map
remote network disks, access computers in office using Remote Desktop,
etc.

BUT(!!!) I CANNOT CONFIGURE Exchange Mail Account for Outlook 2007! :-((((
It is always report one of the errors:

---
1) The action cannot be completed. The connection to Microsoft Exchange
is
unavailable. Outlook must be online or connected to complete this action.
---
2) The name cannot be resolved. The connection to Microsoft Exchange is
unavailable. Outlook must be online or connected to complete this action.
---
3) Your server or mailbox names cannot be resolved.
---

To configure Exchange mail account I' using this way: Control Panel -
Mail
- E-mail accounts... - New... - [...] - Manually configure... -
[enter
Exchange server name and my account Exchange name ("Bondarenko,
Dmitry")] -
click [Check Name]... here is 20 sec delay and(!) I got mentioned error
message. :-\

I have searched internet for such problem, found some recomendations,
tried
all but unfortunately still have the same problem. :-\
I tried these ones:
a) recommendations in "http://support.microsoft.com/kb/913843" -
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\O utlook\RPC\[DefConnectOpts]=0;
b) recommendations in "http://support.microsoft.com/kb/935400/" - "netsh
int
tcp set global autotuninglevel=disable" and "netsh int tcp set global
chimney=disable";
c) firewall is turned off, UAC turned off, also I uninstalled antivirus
software but nothing changed - it still reports the same problem.

Also I ensured:
1) the "ping exsrvxx" command works fine;
2) the "ping exsrvxx.our-domains.com" command works fine;
3) the "ping -a exchange_IP" command works fine (back resolve);
4) the old computer with Windows XP and Office 2003 working fine;
5) also I tried my old laptop with Windows XP and Office 2007 - it works
fine.
Thus, I assume the problem is exactly in the link Vista + Outlook 2007.

The SysInternals TcpView utility shows that it established connection to
epmap port on exchnage server, then it wait 15-20 sec and reports
mentioned
error.
Thus, it looks like - it able to find Exchange server but then it fail by
some reason.

Network configuration is following:
4 computers in home network connected to D-Link 624+ router which is
connected to cable modem which is connected to internet.
As I already said - old computer with WinXP+Office2003 (and old laptop
with
WinXP+Office2007) working fine - I can remove Exchange mail account and
add
it again there.
But the new computer with Vista + Office 2007 unable to connect Exchange.
:-( Looks like it is a problem of Office 2007 on Vista...
but the question - is it possible to make it working or should I rollback
to
XP?

WHAT ALSO I CAN DO TO MAKE IT WORKING?
ANY IDEAS?


Regards,
Dmitry.

PS. Sorry, but this problem starts to make me crazy.
Looks like a buying Vista became more and more similar to the buying a
bunch
of problems. :-\ Just after I solved one issue I faced another one, and
finally I faced the issue I cannot not resolve by myself...

Thank you very much. It's fixed now.
--
Richard H. Elias


"Dmitry Bond" wrote:

Hello.

HELP ME PLEASE.
It is quite critical. I need to decide should I throw out the Windows Vista
(ask for money back, etc) and rollback to XP or is it possible to make it
working on Vista?...


Now about the situation:
---------------------------
It is a new computer with Windows Vista Business SP1. I just installed all
stuff I need for work - Visual Studio, Office 2007, VmWare, CheckPoint
SecuClient (NGX R60 Sp2) etc.
Then checked for Windows Updates and installed all latest updates for
Windows, Office, Visual Studio, etc - just all updates Windows suggested to
install.

I sucessfully configured CheckPoint SecuClient VPN-1 to connect remote
office, and added my computer to the domain. Now I'm logging in as domain
user (with Administrator permissions) and after VPN is turned on I can map
remote network disks, access computers in office using Remote Desktop, etc.

BUT(!!!) I CANNOT CONFIGURE Exchange Mail Account for Outlook 2007! :-((((
It is always report one of the errors:

---
1) The action cannot be completed. The connection to Microsoft Exchange is
unavailable. Outlook must be online or connected to complete this action.
---
2) The name cannot be resolved. The connection to Microsoft Exchange is
unavailable. Outlook must be online or connected to complete this action.
---
3) Your server or mailbox names cannot be resolved.
---

To configure Exchange mail account I' using this way: Control Panel - Mail
- E-mail accounts... - New... - [...] - Manually configure... - [enter
Exchange server name and my account Exchange name ("Bondarenko, Dmitry")] -
click [Check Name]... here is 20 sec delay and(!) I got mentioned error
message. :-\

I have searched internet for such problem, found some recomendations, tried
all but unfortunately still have the same problem. :-\
I tried these ones:
a) recommendations in "http://support.microsoft.com/kb/913843" -
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\O utlook\RPC\[DefConnectOpts]=0;
b) recommendations in "http://support.microsoft.com/kb/935400/" - "netsh int
tcp set global autotuninglevel=disable" and "netsh int tcp set global
chimney=disable";
c) firewall is turned off, UAC turned off, also I uninstalled antivirus
software but nothing changed - it still reports the same problem.

Also I ensured:
1) the "ping exsrvxx" command works fine;
2) the "ping exsrvxx.our-domains.com" command works fine;
3) the "ping -a exchange_IP" command works fine (back resolve);
4) the old computer with Windows XP and Office 2003 working fine;
5) also I tried my old laptop with Windows XP and Office 2007 - it works
fine.
Thus, I assume the problem is exactly in the link Vista + Outlook 2007.

The SysInternals TcpView utility shows that it established connection to
epmap port on exchnage server, then it wait 15-20 sec and reports mentioned
error.
Thus, it looks like - it able to find Exchange server but then it fail by
some reason.

Network configuration is following:
4 computers in home network connected to D-Link 624+ router which is
connected to cable modem which is connected to internet.
As I already said - old computer with WinXP+Office2003 (and old laptop with
WinXP+Office2007) working fine - I can remove Exchange mail account and add
it again there.
But the new computer with Vista + Office 2007 unable to connect Exchange.
:-( Looks like it is a problem of Office 2007 on Vista...
but the question - is it possible to make it working or should I rollback to
XP?

WHAT ALSO I CAN DO TO MAKE IT WORKING?
ANY IDEAS?


Regards,
Dmitry.

PS. Sorry, but this problem starts to make me crazy.
Looks like a buying Vista became more and more similar to the buying a bunch
of problems. :-\ Just after I solved one issue I faced another one, and
finally I faced the issue I cannot not resolve by myself...

Hi.

1) Not sure about Exchange version. Telnet to port 110 on exsrvxx returns
this headline:

+OK Microsoft Exchange Server 2003 POP3 server version 6.5.7638.1
(exsrvxx.our-domains.COM) ready.

So, I assume it is Exchange 2003.


2) It is impossible to use Vista built-in VPN! Because remote end-point does
not provide such service. There is only CheckPoint VPN service available.


3) I'm sure it is not a problem of CheckPoint!
I'm sure - this is problem of Outlook 2007 on Vista!
It look like - it is unable to determine which network intreface to use to
connect echange server!
I think so because - in cmd.exe ping by netbios name and by FDQN works fine,
including IP back resolve; outlook web access works fine; when I randomly
switching off virtual network interfaces (I have 2 additional ones - for
VmWare virtual networks) outlook sometimes able to find Exchange server and
connect it, but later (in 20-30 min) it lost connection again. Thus, each
time I reboot computer and turn on VPN I have to pray it will find the
Exchange server and connect it, so I can just start to work instead of
playing with switching off and on network interfaces. :-\

Seems switching off both VmWare network interfaces does not help. After
reboot Outlook not able to find echange server again. :-\

Regards,
Dmitry.

"Roady [MVP]" wrote:

Which version of Exchange are you connecting to?
Does it work when you use Vista's build-in VPN client?

None of the CheckPoint SecuClient NGX R6X versions claim compatibility with
Windows Vista.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
[...]