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#1
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OS XP Pro, Office 2003. 2 computers same issues. Screen prints inserted in
emails has worked over 2 + years. Within last 3 months, no longer able to insert a screen print.. it only showed up as a box with a red x. Obtained a new computer 1 month ago.. this function worked again.. now all of a sudden no longer working and no changes made to settings. Strange thing.. deleting sent folder has allowed the screen prints to be viewable in an email I send and the recipient can view the screen print, however, if I cc myself, the screen print is not there or viewable by me as well as if I open the email from my sent folder, the screen print is not there. But if I click on reply or forward, the screen print appears. This seems to be a setting or security issue but ?? Does anyone have any ideas? |
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#2
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Note: Additionally, I must use the HTML email format.
"shellbss67" wrote: OS XP Pro, Office 2003. 2 computers same issues. Screen prints inserted in emails has worked over 2 + years. Within last 3 months, no longer able to insert a screen print.. it only showed up as a box with a red x. Obtained a new computer 1 month ago.. this function worked again.. now all of a sudden no longer working and no changes made to settings. Strange thing.. deleting sent folder has allowed the screen prints to be viewable in an email I send and the recipient can view the screen print, however, if I cc myself, the screen print is not there or viewable by me as well as if I open the email from my sent folder, the screen print is not there. But if I click on reply or forward, the screen print appears. This seems to be a setting or security issue but ?? Does anyone have any ideas? |
#3
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if you are pasting a screen print, you need to use HTML or RTF and RTF
doesn't work well with non--outlook email clients... Did you empty the securetemp folder? http://www.slipstick.com/problems/redx.asp -- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Outlook Tips by email: EMO - a weekly newsletter about Outlook and Exchange: You can access this newsgroup by visiting http://www.microsoft.com/office/comm...s/default.mspx or point your newsreader to msnews.microsoft.com. "shellbss67" wrote in message ... Note: Additionally, I must use the HTML email format. "shellbss67" wrote: OS XP Pro, Office 2003. 2 computers same issues. Screen prints inserted in emails has worked over 2 + years. Within last 3 months, no longer able to insert a screen print.. it only showed up as a box with a red x. Obtained a new computer 1 month ago.. this function worked again.. now all of a sudden no longer working and no changes made to settings. Strange thing.. deleting sent folder has allowed the screen prints to be viewable in an email I send and the recipient can view the screen print, however, if I cc myself, the screen print is not there or viewable by me as well as if I open the from my sent folder, the screen print is not there. But if I click on reply or forward, the screen print appears. This seems to be a setting or security issue but ?? Does anyone have any ideas? |
#4
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Diane, thank you for your response. I am using HTML. I have not emptied the
securetemp folder, but the computer I'm having the issue with is a work computer and my IT dept. has no idea why this is happening or what to do to fix it. It is possible I may have a size limit issue or they may have deleted/emptied the securetemp folder. Their only idea/suggestion is for me to do my screen prints in a word doc and email the word doc. As I use this function for fairly high volume training (200 - 400 e-mails a month) the time it takes to resize the screen print in word is not efficient. I know there must be a fix. Does the securetemp folder need to be emptied regularly? Or is it something that might have been deleted? Or could a recent office update have corrupted it? I thank you for your time and any insight. "Diane Poremsky [MVP]" wrote: if you are pasting a screen print, you need to use HTML or RTF and RTF doesn't work well with non--outlook email clients... Did you empty the securetemp folder? http://www.slipstick.com/problems/redx.asp -- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Outlook Tips by email: EMO - a weekly newsletter about Outlook and Exchange: You can access this newsgroup by visiting http://www.microsoft.com/office/comm...s/default.mspx or point your newsreader to msnews.microsoft.com. "shellbss67" wrote in message ... Note: Additionally, I must use the HTML email format. "shellbss67" wrote: OS XP Pro, Office 2003. 2 computers same issues. Screen prints inserted in emails has worked over 2 + years. Within last 3 months, no longer able to insert a screen print.. it only showed up as a box with a red x. Obtained a new computer 1 month ago.. this function worked again.. now all of a sudden no longer working and no changes made to settings. Strange thing.. deleting sent folder has allowed the screen prints to be viewable in an email I send and the recipient can view the screen print, however, if I cc myself, the screen print is not there or viewable by me as well as if I open the from my sent folder, the screen print is not there. But if I click on reply or forward, the screen print appears. This seems to be a setting or security issue but ?? Does anyone have any ideas? |
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