My PC crashed so I had to recover it. Have installed Office 2003 and Outlook
is not lettign me set up the accounts. When I go toolsemail accounts I get
"the operation failed due to registry or instalation problems" Have used the
repair tool andf have also doen a full uninstall and re-install. When I
restart my PC I get"unable to locate component BTTRAY.EXE and then his
application has failed to start ( I don't know which one)because wbtapi.dll
was not found. Thanks

Neither the bttray.exe nor wbtapi.dll are native Outlook files.

Examine what addins you have that integrate with Outlook, remove them, and
try a repair installation of Outlook.

Failing that, uninstall the applications that use those files, reboot, then
uninstall Office and reboot again. Then try the install of Office again.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Rob Derby UK asked:

| My PC crashed so I had to recover it. Have installed Office 2003 and
| Outlook is not lettign me set up the accounts. When I go toolsemail
| accounts I get "the operation failed due to registry or instalation
| problems" Have used the repair tool andf have also doen a full
| uninstall and re-install. When I restart my PC I get"unable to locate
| component BTTRAY.EXE and then his application has failed to start ( I
| don't know which one)because wbtapi.dll was not found. Thanks

Not sure what add-ins I have as I have just installed everything from scratch
so it cannot be anything I have installed, are some add-ins pre-installed ? I
have done a re-install and the problem is still there? Any other ideas?

"Milly Staples [MVP - Outlook]" wrote:

Neither the bttray.exe nor wbtapi.dll are native Outlook files.

Examine what addins you have that integrate with Outlook, remove them, and
try a repair installation of Outlook.

Failing that, uninstall the applications that use those files, reboot, then
uninstall Office and reboot again. Then try the install of Office again.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Rob Derby UK asked:

| My PC crashed so I had to recover it. Have installed Office 2003 and
| Outlook is not lettign me set up the accounts. When I go toolsemail
| accounts I get "the operation failed due to registry or instalation
| problems" Have used the repair tool andf have also doen a full
| uninstall and re-install. When I restart my PC I get"unable to locate
| component BTTRAY.EXE and then his application has failed to start ( I
| don't know which one)because wbtapi.dll was not found. Thanks

Rob Derby UK,
A google search of the files that you mentioned:
1. bttray.exe
2. wbtapi.dll

Have to do with the Bluetooth devices that you have installed on your PC. You
may need to reinstall drivers/software for those devices.

--
Add MS to your News Reader: news://msnews.microsoft.com
Rich/rerat
(RRR News) message rule
Previous Text Snipped to Save Bandwidth When Appropriate


"Rob Derby UK" wrote in message
...
Not sure what add-ins I have as I have just installed everything from scratch
so it cannot be anything I have installed, are some add-ins pre-installed ? I
have done a re-install and the problem is still there? Any other ideas?

"Milly Staples [MVP - Outlook]" wrote:

Neither the bttray.exe nor wbtapi.dll are native Outlook files.

Examine what addins you have that integrate with Outlook, remove them, and
try a repair installation of Outlook.

Failing that, uninstall the applications that use those files, reboot, then
uninstall Office and reboot again. Then try the install of Office again.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Rob Derby UK asked:

| My PC crashed so I had to recover it. Have installed Office 2003 and
| Outlook is not lettign me set up the accounts. When I go toolsemail
| accounts I get "the operation failed due to registry or instalation
| problems" Have used the repair tool andf have also doen a full
| uninstall and re-install. When I restart my PC I get"unable to locate
| component BTTRAY.EXE and then his application has failed to start ( I
| don't know which one)because wbtapi.dll was not found. Thanks

Here is a hint.***** Bluetooth****

See the info on what Milly Staples MVP posted above and follow it

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Rob Derby UK" wrote in message
...
My PC crashed so I had to recover it. Have installed Office 2003 and Outlook
is not lettign me set up the accounts. When I go toolsemail accounts I get
"the operation failed due to registry or instalation problems" Have used the
repair tool andf have also doen a full uninstall and re-install. When I
restart my PC I get"unable to locate component BTTRAY.EXE and then his
application has failed to start ( I don't know which one)because wbtapi.dll
was not found. Thanks