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#1
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When I bought my computer a few years ago they installed student teacher
edition 2003. Now on several occasions when I use my email and someone send me an e-mail that that tries to open microsoft outlook I get a message box that say can't find ZF561407.CAB. The only thing to do now is ctrl-alt-delete, since the box keeps popping up if i try to cancel. I have the office disk and can't fix or reinstall because it also says I am missing the file. What should I do? I would hate to have to uninstall and reinstall and find out that the same problem still exists. bha19 |
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You should uninstall Office and then install it again and install Service
Pack 3 for Office 2003 and additional updates. Reinstalling Office won't wipe your settings but it of course never hurts to make a backup first. See http://www.howto-outlook.com/howto/backupandrestore.htm -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "bha19" wrote in message ... When I bought my computer a few years ago they installed student teacher edition 2003. Now on several occasions when I use my email and someone send me an e-mail that that tries to open microsoft outlook I get a message box that say can't find ZF561407.CAB. The only thing to do now is ctrl-alt-delete, since the box keeps popping up if i try to cancel. I have the office disk and can't fix or reinstall because it also says I am missing the file. What should I do? I would hate to have to uninstall and reinstall and find out that the same problem still exists. bha19 |
#3
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![]() Thanks for the tip, but I already have service pack 3. I think I fixed the problem. I tried to run outlook from the start menu and it said Outlook failed to start properly last time do you want to start in safe mode? I said yes and then exited. I then tried to load it again and it started fine. If I get any more trouble I will try to reinstall it. "Roady [MVP]" wrote: You should uninstall Office and then install it again and install Service Pack 3 for Office 2003 and additional updates. Reinstalling Office won't wipe your settings but it of course never hurts to make a backup first. See http://www.howto-outlook.com/howto/backupandrestore.htm -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "bha19" wrote in message ... When I bought my computer a few years ago they installed student teacher edition 2003. Now on several occasions when I use my email and someone send me an e-mail that that tries to open microsoft outlook I get a message box that say can't find ZF561407.CAB. The only thing to do now is ctrl-alt-delete, since the box keeps popping up if i try to cancel. I have the office disk and can't fix or reinstall because it also says I am missing the file. What should I do? I would hate to have to uninstall and reinstall and find out that the same problem still exists. bha19 |
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That is unrelated to your original post. The fact that it tried to start in
Safe Mode is the direct result of you killing the outlook.exe process before. Also note that I mentioned to install Service Pack 3 after you have reinstalled Office 2003 as a reminder ;-) -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "bha19" wrote in message news ![]() Thanks for the tip, but I already have service pack 3. I think I fixed the problem. I tried to run outlook from the start menu and it said Outlook failed to start properly last time do you want to start in safe mode? I said yes and then exited. I then tried to load it again and it started fine. If I get any more trouble I will try to reinstall it. "Roady [MVP]" wrote: You should uninstall Office and then install it again and install Service Pack 3 for Office 2003 and additional updates. Reinstalling Office won't wipe your settings but it of course never hurts to make a backup first. See http://www.howto-outlook.com/howto/backupandrestore.htm -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "bha19" wrote in message ... When I bought my computer a few years ago they installed student teacher edition 2003. Now on several occasions when I use my email and someone send me an e-mail that that tries to open microsoft outlook I get a message box that say can't find ZF561407.CAB. The only thing to do now is ctrl-alt-delete, since the box keeps popping up if i try to cancel. I have the office disk and can't fix or reinstall because it also says I am missing the file. What should I do? I would hate to have to uninstall and reinstall and find out that the same problem still exists. bha19 |
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