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#1
March 5th 09, 09:26 PM
posted to microsoft.public.outlook.installation
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Outlook Install Problem
For some reason outlook help files have stopped working. I continually get a
message saying there is a problem with some files please repair, which I have done. I have tried uninstalling the whole office suite and reinstalling it but it makes no difference I still cannot get the help files in any MSOffice application. Outlook and word seem to be crashing a lot as well. Any help gratefully received. Thanks 
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#2
March 6th 09, 12:23 AM
posted to microsoft.public.outlook.installation
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Outlook Install Problem
What Office version on what o/s?
And does Event Viewer give any clues for the crashes? "John" wrote in message ... For some reason outlook help files have stopped working. I continually get a message saying there is a problem with some files please repair, which I have done. I have tried uninstalling the whole office suite and reinstalling it but it makes no difference I still cannot get the help files in any MSOffice application. Outlook and word seem to be crashing a lot as well. Any help gratefully received. Thanks
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#3
March 6th 09, 07:31 AM
posted to microsoft.public.outlook.installation
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Outlook Install Problem
Soory.
It is Office 2007 and Vista and event viewer states : Log Name: Application Source: Outlook Date: 05/03/2009 06:09:57 Event ID: 35 Task Category: None Level: Error Keywords: Classic User: N/A Computer: PC Description: Failed to determine if the store is in the crawl scope (error=0x80070002). Event Xml: Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event" System Provider Name="Outlook" / EventID Qualifiers="49152"35/EventID Level2/Level Task0/Task Keywords0x80000000000000/Keywords TimeCreated SystemTime="2009-03-05T06:09:57.000Z" / EventRecordID32979/EventRecordID ChannelApplication/Channel ComputerPC/Computer Security / /System EventData Data0x80070002/Data /EventData /Event Hope this helps, not too hot on event viewer. "DL" wrote: What Office version on what o/s? And does Event Viewer give any clues for the crashes? "John" wrote in message ... For some reason outlook help files have stopped working. I continually get a message saying there is a problem with some files please repair, which I have done. I have tried uninstalling the whole office suite and reinstalling it but it makes no difference I still cannot get the help files in any MSOffice application. Outlook and word seem to be crashing a lot as well. Any help gratefully received. Thanks
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#4
March 6th 09, 08:07 AM
posted to microsoft.public.outlook.installation
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Outlook Install Problem
Hi again
The programme has just crashed agai with this error : roblem signatu Problem Event Name: APPCRASH Application Name: OUTLOOK.EXE Application Version: 12.0.6316.5000 Application Timestamp: 4833a470 Fault Module Name: ntdll.dll Fault Module Version: 6.0.6001.18000 Fault Module Timestamp: 4791a7a6 Exception Code: c0000005 Exception Offset: 00042f60 OS Version: 6.0.6001.2.1.0.768.3 Locale ID: 2057 Additional information about the problem: LCID: 1033 Brand: Office12Crash skulcid: 1033 Don't know if this is of any use. John "John" wrote: Soory. It is Office 2007 and Vista and event viewer states : Log Name: Application Source: Outlook Date: 05/03/2009 06:09:57 Event ID: 35 Task Category: None Level: Error Keywords: Classic User: N/A Computer: PC Description: Failed to determine if the store is in the crawl scope (error=0x80070002). Event Xml: Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event" System Provider Name="Outlook" / EventID Qualifiers="49152"35/EventID Level2/Level Task0/Task Keywords0x80000000000000/Keywords TimeCreated SystemTime="2009-03-05T06:09:57.000Z" / EventRecordID32979/EventRecordID ChannelApplication/Channel ComputerPC/Computer Security / /System EventData Data0x80070002/Data /EventData /Event Hope this helps, not too hot on event viewer. "DL" wrote: What Office version on what o/s? And does Event Viewer give any clues for the crashes? "John" wrote in message ... For some reason outlook help files have stopped working. I continually get a message saying there is a problem with some files please repair, which I have done. I have tried uninstalling the whole office suite and reinstalling it but it makes no difference I still cannot get the help files in any MSOffice application. Outlook and word seem to be crashing a lot as well. Any help gratefully received. Thanks
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#5
March 6th 09, 10:29 AM
posted to microsoft.public.outlook.installation
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Outlook Install Problem
Try starting Outlook using the safe switch
Run Outlook.exe /safe (a space between, exe /) see how it performs then Do you have any AV intergrated with office (ie scanning both mail and Office components)? "John" wrote in message ... Hi again The programme has just crashed agai with this error : roblem signatu Problem Event Name: APPCRASH Application Name: OUTLOOK.EXE Application Version: 12.0.6316.5000 Application Timestamp: 4833a470 Fault Module Name: ntdll.dll Fault Module Version: 6.0.6001.18000 Fault Module Timestamp: 4791a7a6 Exception Code: c0000005 Exception Offset: 00042f60 OS Version: 6.0.6001.2.1.0.768.3 Locale ID: 2057 Additional information about the problem: LCID: 1033 Brand: Office12Crash skulcid: 1033 Don't know if this is of any use. John "John" wrote: Soory. It is Office 2007 and Vista and event viewer states : Log Name: Application Source: Outlook Date: 05/03/2009 06:09:57 Event ID: 35 Task Category: None Level: Error Keywords: Classic User: N/A Computer: PC Description: Failed to determine if the store is in the crawl scope (error=0x80070002). Event Xml: Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event" System Provider Name="Outlook" / EventID Qualifiers="49152"35/EventID Level2/Level Task0/Task Keywords0x80000000000000/Keywords TimeCreated SystemTime="2009-03-05T06:09:57.000Z" / EventRecordID32979/EventRecordID ChannelApplication/Channel ComputerPC/Computer Security / /System EventData Data0x80070002/Data /EventData /Event Hope this helps, not too hot on event viewer. "DL" wrote: What Office version on what o/s? And does Event Viewer give any clues for the crashes? "John" wrote in message ... For some reason outlook help files have stopped working. I continually get a message saying there is a problem with some files please repair, which I have done. I have tried uninstalling the whole office suite and reinstalling it but it makes no difference I still cannot get the help files in any MSOffice application. Outlook and word seem to be crashing a lot as well. Any help gratefully received. Thanks
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#6
March 6th 09, 11:11 AM
posted to microsoft.public.outlook.installation
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Outlook Install Problem
Hi
Makes no difference whatsoever. Still saying there is a problem with one or more help files try repairing - which I have done. I have even uninstalled the whole thing and reinstalled it but it makes no difference. Nothing intergrated. John "DL" wrote: Try starting Outlook using the safe switch Run Outlook.exe /safe (a space between, exe /) see how it performs then Do you have any AV intergrated with office (ie scanning both mail and Office components)? "John" wrote in message ... Hi again The programme has just crashed agai with this error : roblem signatu Problem Event Name: APPCRASH Application Name: OUTLOOK.EXE Application Version: 12.0.6316.5000 Application Timestamp: 4833a470 Fault Module Name: ntdll.dll Fault Module Version: 6.0.6001.18000 Fault Module Timestamp: 4791a7a6 Exception Code: c0000005 Exception Offset: 00042f60 OS Version: 6.0.6001.2.1.0.768.3 Locale ID: 2057 Additional information about the problem: LCID: 1033 Brand: Office12Crash skulcid: 1033 Don't know if this is of any use. John "John" wrote: Soory. It is Office 2007 and Vista and event viewer states : Log Name: Application Source: Outlook Date: 05/03/2009 06:09:57 Event ID: 35 Task Category: None Level: Error Keywords: Classic User: N/A Computer: PC Description: Failed to determine if the store is in the crawl scope (error=0x80070002). Event Xml: Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event" System Provider Name="Outlook" / EventID Qualifiers="49152"35/EventID Level2/Level Task0/Task Keywords0x80000000000000/Keywords TimeCreated SystemTime="2009-03-05T06:09:57.000Z" / EventRecordID32979/EventRecordID ChannelApplication/Channel ComputerPC/Computer Security / /System EventData Data0x80070002/Data /EventData /Event Hope this helps, not too hot on event viewer. "DL" wrote: What Office version on what o/s? And does Event Viewer give any clues for the crashes? "John" wrote in message ... For some reason outlook help files have stopped working. I continually get a message saying there is a problem with some files please repair, which I have done. I have tried uninstalling the whole office suite and reinstalling it but it makes no difference I still cannot get the help files in any MSOffice application. Outlook and word seem to be crashing a lot as well. Any help gratefully received. Thanks
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