|
| If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|||||||
|
|
|
Thread Tools | Search this Thread | Display Modes |
|
#1
March 5th 09, 09:26 PM
posted to microsoft.public.outlook.installation
|
|||
|
|||
Outlook Install Problem
For some reason outlook help files have stopped working. I continually get a
message saying there is a problem with some files please repair, which I have done. I have tried uninstalling the whole office suite and reinstalling it but it makes no difference I still cannot get the help files in any MSOffice application. Outlook and word seem to be crashing a lot as well. Any help gratefully received. Thanks 
|
| Ads |
|
#2
March 6th 09, 12:23 AM
posted to microsoft.public.outlook.installation
|
|||
|
|||
|
Outlook Install Problem
What Office version on what o/s?
And does Event Viewer give any clues for the crashes? "John" wrote in message ... For some reason outlook help files have stopped working. I continually get a message saying there is a problem with some files please repair, which I have done. I have tried uninstalling the whole office suite and reinstalling it but it makes no difference I still cannot get the help files in any MSOffice application. Outlook and word seem to be crashing a lot as well. Any help gratefully received. Thanks
|
|
#3
March 6th 09, 07:31 AM
posted to microsoft.public.outlook.installation
|
|||
|
|||
|
Outlook Install Problem
Soory.
It is Office 2007 and Vista and event viewer states : Log Name: Application Source: Outlook Date: 05/03/2009 06:09:57 Event ID: 35 Task Category: None Level: Error Keywords: Classic User: N/A Computer: PC Description: Failed to determine if the store is in the crawl scope (error=0x80070002). Event Xml: Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event" System Provider Name="Outlook" / EventID Qualifiers="49152"35/EventID Level2/Level Task0/Task Keywords0x80000000000000/Keywords TimeCreated SystemTime="2009-03-05T06:09:57.000Z" / EventRecordID32979/EventRecordID ChannelApplication/Channel ComputerPC/Computer Security / /System EventData Data0x80070002/Data /EventData /Event Hope this helps, not too hot on event viewer. "DL" wrote: What Office version on what o/s? And does Event Viewer give any clues for the crashes? "John" wrote in message ... For some reason outlook help files have stopped working. I continually get a message saying there is a problem with some files please repair, which I have done. I have tried uninstalling the whole office suite and reinstalling it but it makes no difference I still cannot get the help files in any MSOffice application. Outlook and word seem to be crashing a lot as well. Any help gratefully received. Thanks
|
|
#4
March 6th 09, 08:07 AM
posted to microsoft.public.outlook.installation
|
|||
|
|||
|
Outlook Install Problem
Hi again
The programme has just crashed agai with this error : roblem signatu Problem Event Name: APPCRASH Application Name: OUTLOOK.EXE Application Version: 12.0.6316.5000 Application Timestamp: 4833a470 Fault Module Name: ntdll.dll Fault Module Version: 6.0.6001.18000 Fault Module Timestamp: 4791a7a6 Exception Code: c0000005 Exception Offset: 00042f60 OS Version: 6.0.6001.2.1.0.768.3 Locale ID: 2057 Additional information about the problem: LCID: 1033 Brand: Office12Crash skulcid: 1033 Don't know if this is of any use. John "John" wrote: Soory. It is Office 2007 and Vista and event viewer states : Log Name: Application Source: Outlook Date: 05/03/2009 06:09:57 Event ID: 35 Task Category: None Level: Error Keywords: Classic User: N/A Computer: PC Description: Failed to determine if the store is in the crawl scope (error=0x80070002). Event Xml: Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event" System Provider Name="Outlook" / EventID Qualifiers="49152"35/EventID Level2/Level Task0/Task Keywords0x80000000000000/Keywords TimeCreated SystemTime="2009-03-05T06:09:57.000Z" / EventRecordID32979/EventRecordID ChannelApplication/Channel ComputerPC/Computer Security / /System EventData Data0x80070002/Data /EventData /Event Hope this helps, not too hot on event viewer. "DL" wrote: What Office version on what o/s? And does Event Viewer give any clues for the crashes? "John" wrote in message ... For some reason outlook help files have stopped working. I continually get a message saying there is a problem with some files please repair, which I have done. I have tried uninstalling the whole office suite and reinstalling it but it makes no difference I still cannot get the help files in any MSOffice application. Outlook and word seem to be crashing a lot as well. Any help gratefully received. Thanks
|
|
#5
March 6th 09, 10:29 AM
posted to microsoft.public.outlook.installation
|
|||
|
|||
|
Outlook Install Problem
Try starting Outlook using the safe switch
Run Outlook.exe /safe (a space between, exe /) see how it performs then Do you have any AV intergrated with office (ie scanning both mail and Office components)? "John" wrote in message ... Hi again The programme has just crashed agai with this error : roblem signatu Problem Event Name: APPCRASH Application Name: OUTLOOK.EXE Application Version: 12.0.6316.5000 Application Timestamp: 4833a470 Fault Module Name: ntdll.dll Fault Module Version: 6.0.6001.18000 Fault Module Timestamp: 4791a7a6 Exception Code: c0000005 Exception Offset: 00042f60 OS Version: 6.0.6001.2.1.0.768.3 Locale ID: 2057 Additional information about the problem: LCID: 1033 Brand: Office12Crash skulcid: 1033 Don't know if this is of any use. John "John" wrote: Soory. It is Office 2007 and Vista and event viewer states : Log Name: Application Source: Outlook Date: 05/03/2009 06:09:57 Event ID: 35 Task Category: None Level: Error Keywords: Classic User: N/A Computer: PC Description: Failed to determine if the store is in the crawl scope (error=0x80070002). Event Xml: Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event" System Provider Name="Outlook" / EventID Qualifiers="49152"35/EventID Level2/Level Task0/Task Keywords0x80000000000000/Keywords TimeCreated SystemTime="2009-03-05T06:09:57.000Z" / EventRecordID32979/EventRecordID ChannelApplication/Channel ComputerPC/Computer Security / /System EventData Data0x80070002/Data /EventData /Event Hope this helps, not too hot on event viewer. "DL" wrote: What Office version on what o/s? And does Event Viewer give any clues for the crashes? "John" wrote in message ... For some reason outlook help files have stopped working. I continually get a message saying there is a problem with some files please repair, which I have done. I have tried uninstalling the whole office suite and reinstalling it but it makes no difference I still cannot get the help files in any MSOffice application. Outlook and word seem to be crashing a lot as well. Any help gratefully received. Thanks
|
|
#6
March 6th 09, 11:11 AM
posted to microsoft.public.outlook.installation
|
|||
|
|||
|
Outlook Install Problem
Hi
Makes no difference whatsoever. Still saying there is a problem with one or more help files try repairing - which I have done. I have even uninstalled the whole thing and reinstalled it but it makes no difference. Nothing intergrated. John "DL" wrote: Try starting Outlook using the safe switch Run Outlook.exe /safe (a space between, exe /) see how it performs then Do you have any AV intergrated with office (ie scanning both mail and Office components)? "John" wrote in message ... Hi again The programme has just crashed agai with this error : roblem signatu Problem Event Name: APPCRASH Application Name: OUTLOOK.EXE Application Version: 12.0.6316.5000 Application Timestamp: 4833a470 Fault Module Name: ntdll.dll Fault Module Version: 6.0.6001.18000 Fault Module Timestamp: 4791a7a6 Exception Code: c0000005 Exception Offset: 00042f60 OS Version: 6.0.6001.2.1.0.768.3 Locale ID: 2057 Additional information about the problem: LCID: 1033 Brand: Office12Crash skulcid: 1033 Don't know if this is of any use. John "John" wrote: Soory. It is Office 2007 and Vista and event viewer states : Log Name: Application Source: Outlook Date: 05/03/2009 06:09:57 Event ID: 35 Task Category: None Level: Error Keywords: Classic User: N/A Computer: PC Description: Failed to determine if the store is in the crawl scope (error=0x80070002). Event Xml: Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event" System Provider Name="Outlook" / EventID Qualifiers="49152"35/EventID Level2/Level Task0/Task Keywords0x80000000000000/Keywords TimeCreated SystemTime="2009-03-05T06:09:57.000Z" / EventRecordID32979/EventRecordID ChannelApplication/Channel ComputerPC/Computer Security / /System EventData Data0x80070002/Data /EventData /Event Hope this helps, not too hot on event viewer. "DL" wrote: What Office version on what o/s? And does Event Viewer give any clues for the crashes? "John" wrote in message ... For some reason outlook help files have stopped working. I continually get a message saying there is a problem with some files please repair, which I have done. I have tried uninstalling the whole office suite and reinstalling it but it makes no difference I still cannot get the help files in any MSOffice application. Outlook and word seem to be crashing a lot as well. Any help gratefully received. Thanks
|
|
#7
March 6th 09, 11:59 AM
posted to microsoft.public.outlook.installation
|
|||
|
|||
|
Outlook Install Problem
Are you saying Outlook still crashes when starting with the safe switch, or
only that help doesnt work? The safe switch has no impact on help files, but may stop crashes "John" wrote in message ... Hi Makes no difference whatsoever. Still saying there is a problem with one or more help files try repairing - which I have done. I have even uninstalled the whole thing and reinstalled it but it makes no difference. Nothing intergrated. John "DL" wrote: Try starting Outlook using the safe switch Run Outlook.exe /safe (a space between, exe /) see how it performs then Do you have any AV intergrated with office (ie scanning both mail and Office components)? "John" wrote in message ... Hi again The programme has just crashed agai with this error : roblem signatu Problem Event Name: APPCRASH Application Name: OUTLOOK.EXE Application Version: 12.0.6316.5000 Application Timestamp: 4833a470 Fault Module Name: ntdll.dll Fault Module Version: 6.0.6001.18000 Fault Module Timestamp: 4791a7a6 Exception Code: c0000005 Exception Offset: 00042f60 OS Version: 6.0.6001.2.1.0.768.3 Locale ID: 2057 Additional information about the problem: LCID: 1033 Brand: Office12Crash skulcid: 1033 Don't know if this is of any use. John "John" wrote: Soory. It is Office 2007 and Vista and event viewer states : Log Name: Application Source: Outlook Date: 05/03/2009 06:09:57 Event ID: 35 Task Category: None Level: Error Keywords: Classic User: N/A Computer: PC Description: Failed to determine if the store is in the crawl scope (error=0x80070002). Event Xml: Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event" System Provider Name="Outlook" / EventID Qualifiers="49152"35/EventID Level2/Level Task0/Task Keywords0x80000000000000/Keywords TimeCreated SystemTime="2009-03-05T06:09:57.000Z" / EventRecordID32979/EventRecordID ChannelApplication/Channel ComputerPC/Computer Security / /System EventData Data0x80070002/Data /EventData /Event Hope this helps, not too hot on event viewer. "DL" wrote: What Office version on what o/s? And does Event Viewer give any clues for the crashes? "John" wrote in message ... For some reason outlook help files have stopped working. I continually get a message saying there is a problem with some files please repair, which I have done. I have tried uninstalling the whole office suite and reinstalling it but it makes no difference I still cannot get the help files in any MSOffice application. Outlook and word seem to be crashing a lot as well. Any help gratefully received. Thanks
|
|
#8
March 6th 09, 01:43 PM
posted to microsoft.public.outlook.installation
|
|||
|
|||
|
Outlook Install Problem
Safe mode has no effect at all :
Error message roblem signatu Problem Event Name: APPCRASH Application Name: OUTLOOK.EXE Application Version: 12.0.6316.5000 Application Timestamp: 4833a470 Fault Module Name: PROPSYS.dll Fault Module Version: 7.0.6001.16503 Fault Module Timestamp: 483b9976 Exception Code: c0000005 Exception Offset: 00006719 OS Version: 6.0.6001.2.1.0.768.3 Locale ID: 2057 Additional information about the problem: LCID: 1033 Brand: Office12Crash skulcid: 1033 "DL" wrote: Are you saying Outlook still crashes when starting with the safe switch, or only that help doesnt work? The safe switch has no impact on help files, but may stop crashes "John" wrote in message ... Hi Makes no difference whatsoever. Still saying there is a problem with one or more help files try repairing - which I have done. I have even uninstalled the whole thing and reinstalled it but it makes no difference. Nothing intergrated. John "DL" wrote: Try starting Outlook using the safe switch Run Outlook.exe /safe (a space between, exe /) see how it performs then Do you have any AV intergrated with office (ie scanning both mail and Office components)? "John" wrote in message ... Hi again The programme has just crashed agai with this error : roblem signatu Problem Event Name: APPCRASH Application Name: OUTLOOK.EXE Application Version: 12.0.6316.5000 Application Timestamp: 4833a470 Fault Module Name: ntdll.dll Fault Module Version: 6.0.6001.18000 Fault Module Timestamp: 4791a7a6 Exception Code: c0000005 Exception Offset: 00042f60 OS Version: 6.0.6001.2.1.0.768.3 Locale ID: 2057 Additional information about the problem: LCID: 1033 Brand: Office12Crash skulcid: 1033 Don't know if this is of any use. John "John" wrote: Soory. It is Office 2007 and Vista and event viewer states : Log Name: Application Source: Outlook Date: 05/03/2009 06:09:57 Event ID: 35 Task Category: None Level: Error Keywords: Classic User: N/A Computer: PC Description: Failed to determine if the store is in the crawl scope (error=0x80070002). Event Xml: Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event" System Provider Name="Outlook" / EventID Qualifiers="49152"35/EventID Level2/Level Task0/Task Keywords0x80000000000000/Keywords TimeCreated SystemTime="2009-03-05T06:09:57.000Z" / EventRecordID32979/EventRecordID ChannelApplication/Channel ComputerPC/Computer Security / /System EventData Data0x80070002/Data /EventData /Event Hope this helps, not too hot on event viewer. "DL" wrote: What Office version on what o/s? And does Event Viewer give any clues for the crashes? "John" wrote in message ... For some reason outlook help files have stopped working. I continually get a message saying there is a problem with some files please repair, which I have done. I have tried uninstalling the whole office suite and reinstalling it but it makes no difference I still cannot get the help files in any MSOffice application. Outlook and word seem to be crashing a lot as well. Any help gratefully received. Thanks
|
|
#9
March 6th 09, 02:07 PM
posted to microsoft.public.outlook.installation
|
|||
|
|||
|
Outlook Install Problem
You have a problem with your o/s
I'm not upto speed on Vista, but you might want see what options you have to repair Vista - one option in winxp was the system File checker - You might want to post to a Vista group, re repair options, which might depend on whether you have only a restore cd or an actual Vista installation disk "John" wrote in message news  Safe mode has no effect at all : Error message roblem signatu Problem Event Name: APPCRASH Application Name: OUTLOOK.EXE Application Version: 12.0.6316.5000 Application Timestamp: 4833a470 Fault Module Name: PROPSYS.dll Fault Module Version: 7.0.6001.16503 Fault Module Timestamp: 483b9976 Exception Code: c0000005 Exception Offset: 00006719 OS Version: 6.0.6001.2.1.0.768.3 Locale ID: 2057 Additional information about the problem: LCID: 1033 Brand: Office12Crash skulcid: 1033 "DL" wrote: Are you saying Outlook still crashes when starting with the safe switch, or only that help doesnt work? The safe switch has no impact on help files, but may stop crashes "John" wrote in message ... Hi Makes no difference whatsoever. Still saying there is a problem with one or more help files try repairing - which I have done. I have even uninstalled the whole thing and reinstalled it but it makes no difference. Nothing intergrated. John "DL" wrote: Try starting Outlook using the safe switch Run Outlook.exe /safe (a space between, exe /) see how it performs then Do you have any AV intergrated with office (ie scanning both mail and Office components)? "John" wrote in message ... Hi again The programme has just crashed agai with this error : roblem signatu Problem Event Name: APPCRASH Application Name: OUTLOOK.EXE Application Version: 12.0.6316.5000 Application Timestamp: 4833a470 Fault Module Name: ntdll.dll Fault Module Version: 6.0.6001.18000 Fault Module Timestamp: 4791a7a6 Exception Code: c0000005 Exception Offset: 00042f60 OS Version: 6.0.6001.2.1.0.768.3 Locale ID: 2057 Additional information about the problem: LCID: 1033 Brand: Office12Crash skulcid: 1033 Don't know if this is of any use. John "John" wrote: Soory. It is Office 2007 and Vista and event viewer states : Log Name: Application Source: Outlook Date: 05/03/2009 06:09:57 Event ID: 35 Task Category: None Level: Error Keywords: Classic User: N/A Computer: PC Description: Failed to determine if the store is in the crawl scope (error=0x80070002). Event Xml: Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event" System Provider Name="Outlook" / EventID Qualifiers="49152"35/EventID Level2/Level Task0/Task Keywords0x80000000000000/Keywords TimeCreated SystemTime="2009-03-05T06:09:57.000Z" / EventRecordID32979/EventRecordID ChannelApplication/Channel ComputerPC/Computer Security / /System EventData Data0x80070002/Data /EventData /Event Hope this helps, not too hot on event viewer. "DL" wrote: What Office version on what o/s? And does Event Viewer give any clues for the crashes? "John" wrote in message ... For some reason outlook help files have stopped working. I continually get a message saying there is a problem with some files please repair, which I have done. I have tried uninstalling the whole office suite and reinstalling it but it makes no difference I still cannot get the help files in any MSOffice application. Outlook and word seem to be crashing a lot as well. Any help gratefully received. Thanks
|
|
#10
March 6th 09, 05:27 PM
posted to microsoft.public.outlook.installation
|
|||
|
|||
|
Outlook Install Problem
Many thanks. I will do.
John "DL" wrote: You have a problem with your o/s I'm not upto speed on Vista, but you might want see what options you have to repair Vista - one option in winxp was the system File checker - You might want to post to a Vista group, re repair options, which might depend on whether you have only a restore cd or an actual Vista installation disk "John" wrote in message news Safe mode has no effect at all : Error message roblem signatu Problem Event Name: APPCRASH Application Name: OUTLOOK.EXE Application Version: 12.0.6316.5000 Application Timestamp: 4833a470 Fault Module Name: PROPSYS.dll Fault Module Version: 7.0.6001.16503 Fault Module Timestamp: 483b9976 Exception Code: c0000005 Exception Offset: 00006719 OS Version: 6.0.6001.2.1.0.768.3 Locale ID: 2057 Additional information about the problem: LCID: 1033 Brand: Office12Crash skulcid: 1033 "DL" wrote: Are you saying Outlook still crashes when starting with the safe switch, or only that help doesnt work? The safe switch has no impact on help files, but may stop crashes "John" wrote in message ... Hi Makes no difference whatsoever. Still saying there is a problem with one or more help files try repairing - which I have done. I have even uninstalled the whole thing and reinstalled it but it makes no difference. Nothing intergrated. John "DL" wrote: Try starting Outlook using the safe switch Run Outlook.exe /safe (a space between, exe /) see how it performs then Do you have any AV intergrated with office (ie scanning both mail and Office components)? "John" wrote in message ... Hi again The programme has just crashed agai with this error : roblem signatu Problem Event Name: APPCRASH Application Name: OUTLOOK.EXE Application Version: 12.0.6316.5000 Application Timestamp: 4833a470 Fault Module Name: ntdll.dll Fault Module Version: 6.0.6001.18000 Fault Module Timestamp: 4791a7a6 Exception Code: c0000005 Exception Offset: 00042f60 OS Version: 6.0.6001.2.1.0.768.3 Locale ID: 2057 Additional information about the problem: LCID: 1033 Brand: Office12Crash skulcid: 1033 Don't know if this is of any use. John "John" wrote: Soory. It is Office 2007 and Vista and event viewer states : Log Name: Application Source: Outlook Date: 05/03/2009 06:09:57 Event ID: 35 Task Category: None Level: Error Keywords: Classic User: N/A Computer: PC Description: Failed to determine if the store is in the crawl scope (error=0x80070002). Event Xml: Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event" System Provider Name="Outlook" / EventID Qualifiers="49152"35/EventID Level2/Level Task0/Task Keywords0x80000000000000/Keywords TimeCreated SystemTime="2009-03-05T06:09:57.000Z" / EventRecordID32979/EventRecordID ChannelApplication/Channel ComputerPC/Computer Security / /System EventData Data0x80070002/Data /EventData /Event Hope this helps, not too hot on event viewer. "DL" wrote: What Office version on what o/s? And does Event Viewer give any clues for the crashes? "John" wrote in message ... For some reason outlook help files have stopped working. I continually get a message saying there is a problem with some files please repair, which I have done. I have tried uninstalling the whole office suite and reinstalling it but it makes no difference I still cannot get the help files in any MSOffice application. Outlook and word seem to be crashing a lot as well. Any help gratefully received. Thanks
|
|
| Thread Tools | Search this Thread |
| Display Modes | |
|
|
Similar Threads
|
||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| English 07 install over French 03 install - Folder name problem | Bill Wilson | Outlook - Installation | 2 | July 5th 08 03:45 PM |
| Outlook 2007 install problem | Kerry | Outlook - General Queries | 4 | May 18th 08 12:29 AM |
| Uninstalled Outlook 2007, now 2003 Install problem | Go Bucks! | Outlook - Installation | 1 | December 28th 07 11:00 PM |
| Outlook install problem | Skip Lonas | Outlook - Installation | 0 | October 30th 06 05:18 PM |
| Office 2007 Problem with outlook install | Alan Thederahn | Outlook - Installation | 1 | May 26th 06 03:41 AM |
Linear Mode
