OL 2000 is working much better finally (on WinXP machine). However, when
looking on Tools menu to configure the address book to be last name, first
name order, I only see Tools/accounts, not Tools/services. Where do I find
the services and/or how do I "fix" the address book? Contacts are listed in
the preferred last name, first name order.
Thanks for any help.

You have Outlook installed in Internet Mail Only mode - services are only
available with Corporate or Workgroup mode. See
http://www.slipstick.com/outlook/choosingmode.htm


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.


After furious head scratching, cjlatta asked:

| OL 2000 is working much better finally (on WinXP machine). However,
| when looking on Tools menu to configure the address book to be last
| name, first name order, I only see Tools/accounts, not
| Tools/services. Where do I find the services and/or how do I "fix"
| the address book? Contacts are listed in the preferred last name,
| first name order.
| Thanks for any help.

Thanks - got it working the way my user wanted it.

To get the Tools/Services that you're used to, you will need to go to
Tools/Options and click on Mail Setup (I believe that's what it'll be called)
and then at the bottom, there's a button that says something about
reconfiguring mail support. Click that and you'll have 2 options. Choose
the one that isn't selected and click OK and close out of Outlook. Reopen it
and it should be back to Tools/Services like you're used to. I apologize
that I don't remember all of the options exactly. It's been a few years
since I've had to do that, and I don't have Outlook 2000 to look at to try it
out for the exact wording. I hope that helps.

John

"cjlatta" wrote:

OL 2000 is working much better finally (on WinXP machine). However, when
looking on Tools menu to configure the address book to be last name, first
name order, I only see Tools/accounts, not Tools/services. Where do I find
the services and/or how do I "fix" the address book? Contacts are listed in
the preferred last name, first name order.
Thanks for any help.

Thanks - got it working!