I'm the guy 'dp' is referring to... Thanks to 'dp's' help we were able to
resolve this issue.
Logging in as a new user allows Outlook to work fine, so I went through the
process of creating a new mail profile for the user to no avail. Event
ViewerApplication was showing that Outlook.exe was experiencing a 'hang'.

What was eventually successful was using the /resetnavpane switch. This
brought up the folder list (futher than the previous hang) and froze again,
but it eventually righted itself (patience is a virtue...). After that, the
switch was no longer necessary and Outlook behaves the way it should.

Thanks for the input.

Steve

"Roady [MVP]" wrote:

Does it happen when he logs on to that machine as a different user? Create a
test user without any Windows Roaming Profile settings configured to do a
proper clean test.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"dp" wrote in message
...
One of our IT people is upgrading all our pc's from 2003 to Office 2007.
Dell Computer with Windows XP SP 2. There is a problem on one pc with
Qutlook
freezing. I searched the posts here and he read through the following
links
to no avail (http://www.outlook-tips.net/beginner/2007_profile.htm) and
(http://www.outlook-tips.net/beginner/safemode.htm).

All other apps are OK. His reply to any error message --
Nope, just freezes on launch. Even with the /safe switch and even after
"Detect and Repair". Tried uninstalling 2007 and 2003 and reinstalling
2007,
nothing...

Is there a suggestion or another link I could send him?

.