I have recently started to use a phone system (Avaya IP Office) that
allows dialling from Outlook (2003 in my case) using TAPI.

The problem is that I have to manually insert a "9" before the number
displayed in the New Call dialog box. I have tried setting the Dialling
Properties, but none of the options to insert the 9 make any difference,
even though at the bottom of the dialling properties box it says "Phone
number will be dialled as 9xxxxx xxxxxx" (we are a UK site).

I suspect the Avaya TAPI is avoiding the Phone and Modem Options
settings - any ideas anyone please?

Have you checked with Avaya?

--�
Milly Staples [MVP - Outlook]

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After furious head scratching, John Clegg asked:

| I have recently started to use a phone system (Avaya IP Office) that
| allows dialling from Outlook (2003 in my case) using TAPI.
|
| The problem is that I have to manually insert a "9" before the number
| displayed in the New Call dialog box. I have tried setting the
| Dialling Properties, but none of the options to insert the 9 make any
| difference, even though at the bottom of the dialling properties box
| it says "Phone number will be dialled as 9xxxxx xxxxxx" (we are a UK
| site).
|
| I suspect the Avaya TAPI is avoiding the Phone and Modem Options
| settings - any ideas anyone please?