As I stated (in the subject of this thread), the "Look up Contact" function
is Not finding Other Address Books.

1. Receive an email.
2. I right-click the sender
3. I click "Look up Contact"

If the contact is in a different folder than outlook contacts...

4. I get an error that no contacts w/ that address are found.



"Russ Valentine [MVP-Outlook]" wrote:

Explain what receiving an email has to do with Contacts Lookup.
Your post is unclear. What isn't happening that you think should?
--
Russ Valentine
[MVP-Outlook]
"Lordcatalien" wrote in message
...
I'm sure this has been posted a number of times. I've seen a bunch of
posts
about it but am unable to find a solution.

When I receive an email from a contact I have in an address book (but not
the default "Contacts" address book from Outlook), it doesn't search the
other address books.

I'm not using Exchange. I'm on Outlook 2003.

Can someone please let me know how to make "Look up Contact" override the
default of only checking the "Contacts" address book, so I can look in the
other address books I have ("Business", "Family", "Personal", etc.).

These books are enabled as Outlook Address Books in the settings.

I saw somewhere that, by default, Outlook won't check the other books to
conserve on time/memory or something...I don't want this active.

Please help.

Thanks!

Outlook will search all Contacts Folders enabled as email address books
until it finds a match. It will not keep searching other folders once it has
found a match. If you think your installation isn't doing that, then reset
the Outlook Address Book by removing and re-adding the service to the
profile. Re-enable each folder you want searched.
--
Russ Valentine
[MVP-Outlook]
"Lordcatalien" wrote in message
...
As I stated (in the subject of this thread), the "Look up Contact"
function
is Not finding Other Address Books.

1. Receive an email.
2. I right-click the sender
3. I click "Look up Contact"

If the contact is in a different folder than outlook contacts...

4. I get an error that no contacts w/ that address are found.



"Russ Valentine [MVP-Outlook]" wrote:

Explain what receiving an email has to do with Contacts Lookup.
Your post is unclear. What isn't happening that you think should?
--
Russ Valentine
[MVP-Outlook]
"Lordcatalien" wrote in message
...
I'm sure this has been posted a number of times. I've seen a bunch of
posts
about it but am unable to find a solution.

When I receive an email from a contact I have in an address book (but
not
the default "Contacts" address book from Outlook), it doesn't search
the
other address books.

I'm not using Exchange. I'm on Outlook 2003.

Can someone please let me know how to make "Look up Contact" override
the
default of only checking the "Contacts" address book, so I can look in
the
other address books I have ("Business", "Family", "Personal", etc.).

These books are enabled as Outlook Address Books in the settings.

I saw somewhere that, by default, Outlook won't check the other books
to
conserve on time/memory or something...I don't want this active.

Please help.

Thanks!

Hi Russ,

Thanks for the reply and for helping me to troubleshoot this.

Maybe I followed your instructions incorrectly, but it still doesn't seem to
work.

Here's what I did:
1. In Outlook, clicked "Tools" -- "Email Accounts" -- "View or Change
Existing Directories or Address Books"

2. Selected "Outlook Address Book (MAPI)" and clicked "Remove".

3. Restarted Outlook

4. Returned to Address Books section and clicked "Add"

5. Clicked "Additional Address Books"

6. Clicked "Outlook Address Book"

7. Restarted Outlook.

8. Selected each of my Address Books, clicked "Properties" -- "Outlook
Address Book" tab -- Checked "Show this folder as an e-mail Address Book,
and named them (they still had their previous names).

9. Restarted Outlook.

10. Typed the beginning of an email address in a new email: "adam@..."

11. It pre-filled, so I hit delete.

12. Clicked the "Check Names" button on the toolbar. It found my address for
"Adam Smith".

13. Then...I went to an existing email from Adam Smith, already in my inbox.

14. I right-clicked his address in the email and selected "Outlook
Properties". It showed me the E-mail Properties with his name, address, type
and format.

15. Clicked "Cancel"

16. Right-clicked his address again and selected "Look up Contact".

17. Received the error "Could not find a contact with this e-mail address"
(and show help). The "Show Help" Button revealed:

This error can occur if you click Look Up Contact for an e-mail ID of a user
who is not part of your local contacts list.

-0-

I know that the contact exists, but it's in my "Friends" Address Book. When
I drag the contact out of the "Friends" Address Book and into the "Contacts"
Address Book (which came default in Outlook), and then repeated the "Look up
Contact" Process, it opened his record.

It just seems that for some reason, my other address books (other than
"Contacts") are NOT being searched when I perform "Look up Contact".

Obviously, this is frustrating because if I get an email from Adam (or
anyone) asking me to call them, I'd like to right-click their name, Look them
up, and call the number from their Contact Listing. Right now, it can't find
it so I have to remember which address book they're filed in, scroll to find
them (which is difficult if they don't have their name listed in the email
address), and double-click. I can do a contact search, but I'd like this
function to work for me.

Bear in mind, I'm on Outlook 2003, not running exchange, and all address
books ("contacts", "business", "clients", "family", "friends", etc..) hav the
box checked that says "Show this folder as an e-mail Address Book".

Other info:
1. general tab says "show number of unread items" and is checked.
2. Says "When posting to this folder, use" IPM.Contact
3. Says "Automatically generate Microsoft Exchange views
4. Activities has "Contacts" Name and "Contacts" folder listed, and upon
modification, says "Search Subfolders"
5. Default Activities view (in Activities tab) says "All Items"
6. Administration tab has "Initial View on Folder" set to normal on all
address books.
7. Forms tab is empty.

Please let me know if you can help. Thanks for your time.

Explain step 8.
You shouldn't do that.
--
Russ Valentine
[MVP-Outlook]
"Lordcatalien" wrote in message
...
Hi Russ,

Thanks for the reply and for helping me to troubleshoot this.

Maybe I followed your instructions incorrectly, but it still doesn't seem
to
work.

Here's what I did:
1. In Outlook, clicked "Tools" -- "Email Accounts" -- "View or Change
Existing Directories or Address Books"

2. Selected "Outlook Address Book (MAPI)" and clicked "Remove".

3. Restarted Outlook

4. Returned to Address Books section and clicked "Add"

5. Clicked "Additional Address Books"

6. Clicked "Outlook Address Book"

7. Restarted Outlook.

8. Selected each of my Address Books, clicked "Properties" -- "Outlook
Address Book" tab -- Checked "Show this folder as an e-mail Address Book,
and named them (they still had their previous names).

9. Restarted Outlook.

10. Typed the beginning of an email address in a new email: "adam@..."

11. It pre-filled, so I hit delete.

12. Clicked the "Check Names" button on the toolbar. It found my address
for
"Adam Smith".

13. Then...I went to an existing email from Adam Smith, already in my
inbox.

14. I right-clicked his address in the email and selected "Outlook
Properties". It showed me the E-mail Properties with his name, address,
type
and format.

15. Clicked "Cancel"

16. Right-clicked his address again and selected "Look up Contact".

17. Received the error "Could not find a contact with this e-mail address"
(and show help). The "Show Help" Button revealed:

This error can occur if you click Look Up Contact for an e-mail ID of a
user
who is not part of your local contacts list.

-0-

I know that the contact exists, but it's in my "Friends" Address Book.
When
I drag the contact out of the "Friends" Address Book and into the
"Contacts"
Address Book (which came default in Outlook), and then repeated the "Look
up
Contact" Process, it opened his record.

It just seems that for some reason, my other address books (other than
"Contacts") are NOT being searched when I perform "Look up Contact".

Obviously, this is frustrating because if I get an email from Adam (or
anyone) asking me to call them, I'd like to right-click their name, Look
them
up, and call the number from their Contact Listing. Right now, it can't
find
it so I have to remember which address book they're filed in, scroll to
find
them (which is difficult if they don't have their name listed in the email
address), and double-click. I can do a contact search, but I'd like this
function to work for me.

Bear in mind, I'm on Outlook 2003, not running exchange, and all address
books ("contacts", "business", "clients", "family", "friends", etc..) hav
the
box checked that says "Show this folder as an e-mail Address Book".

Other info:
1. general tab says "show number of unread items" and is checked.
2. Says "When posting to this folder, use" IPM.Contact
3. Says "Automatically generate Microsoft Exchange views
4. Activities has "Contacts" Name and "Contacts" folder listed, and upon
modification, says "Search Subfolders"
5. Default Activities view (in Activities tab) says "All Items"
6. Administration tab has "Initial View on Folder" set to normal on all
address books.
7. Forms tab is empty.

Please let me know if you can help. Thanks for your time.

What I mean is, why are you attempting to rename your Contacts Folders from
the Outlook Address Book interface? All that would accomplish is to
invalidate the reference to the Contacts Folder you want searched, which in
fact you appear to have done.
The other obvious issue is that you have already invoked an autocompletion
link for this name in this session without dismissing it. Since the function
you want uses autoresolution not autocompletion, and since you don't want to
use autocompletion, seems to me you should turn off autocompletion and use
only autoresolution.
--
Russ Valentine
[MVP-Outlook]
"Lordcatalien" wrote in message
...
Hi Russ,

Thanks for the reply and for helping me to troubleshoot this.

Maybe I followed your instructions incorrectly, but it still doesn't seem
to
work.

Here's what I did:
1. In Outlook, clicked "Tools" -- "Email Accounts" -- "View or Change
Existing Directories or Address Books"

2. Selected "Outlook Address Book (MAPI)" and clicked "Remove".

3. Restarted Outlook

4. Returned to Address Books section and clicked "Add"

5. Clicked "Additional Address Books"

6. Clicked "Outlook Address Book"

7. Restarted Outlook.

8. Selected each of my Address Books, clicked "Properties" -- "Outlook
Address Book" tab -- Checked "Show this folder as an e-mail Address Book,
and named them (they still had their previous names).

9. Restarted Outlook.

10. Typed the beginning of an email address in a new email: "adam@..."

11. It pre-filled, so I hit delete.

12. Clicked the "Check Names" button on the toolbar. It found my address
for
"Adam Smith".

13. Then...I went to an existing email from Adam Smith, already in my
inbox.

14. I right-clicked his address in the email and selected "Outlook
Properties". It showed me the E-mail Properties with his name, address,
type
and format.

15. Clicked "Cancel"

16. Right-clicked his address again and selected "Look up Contact".

17. Received the error "Could not find a contact with this e-mail address"
(and show help). The "Show Help" Button revealed:

This error can occur if you click Look Up Contact for an e-mail ID of a
user
who is not part of your local contacts list.

-0-

I know that the contact exists, but it's in my "Friends" Address Book.
When
I drag the contact out of the "Friends" Address Book and into the
"Contacts"
Address Book (which came default in Outlook), and then repeated the "Look
up
Contact" Process, it opened his record.

It just seems that for some reason, my other address books (other than
"Contacts") are NOT being searched when I perform "Look up Contact".

Obviously, this is frustrating because if I get an email from Adam (or
anyone) asking me to call them, I'd like to right-click their name, Look
them
up, and call the number from their Contact Listing. Right now, it can't
find
it so I have to remember which address book they're filed in, scroll to
find
them (which is difficult if they don't have their name listed in the email
address), and double-click. I can do a contact search, but I'd like this
function to work for me.

Bear in mind, I'm on Outlook 2003, not running exchange, and all address
books ("contacts", "business", "clients", "family", "friends", etc..) hav
the
box checked that says "Show this folder as an e-mail Address Book".

Other info:
1. general tab says "show number of unread items" and is checked.
2. Says "When posting to this folder, use" IPM.Contact
3. Says "Automatically generate Microsoft Exchange views
4. Activities has "Contacts" Name and "Contacts" folder listed, and upon
modification, says "Search Subfolders"
5. Default Activities view (in Activities tab) says "All Items"
6. Administration tab has "Initial View on Folder" set to normal on all
address books.
7. Forms tab is empty.

Please let me know if you can help. Thanks for your time.

Sorry, I probably wasn't clear.

I didn't rename the Contacts folder or any of the other address books. I
simply checked the "Show this folder as an e-mail address book" option. The
name of the Address Book was prefilled as the name I provided when I created
the books.

Contacts is (by default) "Contacts". I didn't want you to think those fields
were empty.



"Russ Valentine [MVP-Outlook]" wrote:

Explain step 8.
You shouldn't do that.
--
Russ Valentine
[MVP-Outlook]
"Lordcatalien" wrote in message
...
Hi Russ,

Thanks for the reply and for helping me to troubleshoot this.

Maybe I followed your instructions incorrectly, but it still doesn't seem
to
work.

Here's what I did:
1. In Outlook, clicked "Tools" -- "Email Accounts" -- "View or Change
Existing Directories or Address Books"

2. Selected "Outlook Address Book (MAPI)" and clicked "Remove".

3. Restarted Outlook

4. Returned to Address Books section and clicked "Add"

5. Clicked "Additional Address Books"

6. Clicked "Outlook Address Book"

7. Restarted Outlook.

8. Selected each of my Address Books, clicked "Properties" -- "Outlook
Address Book" tab -- Checked "Show this folder as an e-mail Address Book,
and named them (they still had their previous names).

9. Restarted Outlook.

10. Typed the beginning of an email address in a new email: "adam@..."

11. It pre-filled, so I hit delete.

12. Clicked the "Check Names" button on the toolbar. It found my address
for
"Adam Smith".

13. Then...I went to an existing email from Adam Smith, already in my
inbox.

14. I right-clicked his address in the email and selected "Outlook
Properties". It showed me the E-mail Properties with his name, address,
type
and format.

15. Clicked "Cancel"

16. Right-clicked his address again and selected "Look up Contact".

17. Received the error "Could not find a contact with this e-mail address"
(and show help). The "Show Help" Button revealed:

This error can occur if you click Look Up Contact for an e-mail ID of a
user
who is not part of your local contacts list.

-0-

I know that the contact exists, but it's in my "Friends" Address Book.
When
I drag the contact out of the "Friends" Address Book and into the
"Contacts"
Address Book (which came default in Outlook), and then repeated the "Look
up
Contact" Process, it opened his record.

It just seems that for some reason, my other address books (other than
"Contacts") are NOT being searched when I perform "Look up Contact".

Obviously, this is frustrating because if I get an email from Adam (or
anyone) asking me to call them, I'd like to right-click their name, Look
them
up, and call the number from their Contact Listing. Right now, it can't
find
it so I have to remember which address book they're filed in, scroll to
find
them (which is difficult if they don't have their name listed in the email
address), and double-click. I can do a contact search, but I'd like this
function to work for me.

Bear in mind, I'm on Outlook 2003, not running exchange, and all address
books ("contacts", "business", "clients", "family", "friends", etc..) hav
the
box checked that says "Show this folder as an e-mail Address Book".

Other info:
1. general tab says "show number of unread items" and is checked.
2. Says "When posting to this folder, use" IPM.Contact
3. Says "Automatically generate Microsoft Exchange views
4. Activities has "Contacts" Name and "Contacts" folder listed, and upon
modification, says "Search Subfolders"
5. Default Activities view (in Activities tab) says "All Items"
6. Administration tab has "Initial View on Folder" set to normal on all
address books.
7. Forms tab is empty.

Please let me know if you can help. Thanks for your time.

I don't mind having AutoComplete on. I just want the other address books to
be searched when I right-click an address from a mail I've received and click
"Look up Contact".

I think I'd just mentioned that I deleted the AutoComplete entry to ensure
when I pressed "Check Names" that it was actually looking in my custom
Address Books, and not just the default Outlook "Contacts" book.

Sorry for the miscommunication. Do you know why a "Look up Contact" search
wouldn't search thru the other books where the address is listed? Why it only
reveals the Contact Information Card if the entry is in the default Outlook
Address Book (Contacts) and not my custom ones (Family, Friends, etc.)?

Thanks for your time.

"Russ Valentine [MVP-Outlook]" wrote:

What I mean is, why are you attempting to rename your Contacts Folders from
the Outlook Address Book interface? All that would accomplish is to
invalidate the reference to the Contacts Folder you want searched, which in
fact you appear to have done.
The other obvious issue is that you have already invoked an autocompletion
link for this name in this session without dismissing it. Since the function
you want uses autoresolution not autocompletion, and since you don't want to
use autocompletion, seems to me you should turn off autocompletion and use
only autoresolution.
--
Russ Valentine
[MVP-Outlook]
"Lordcatalien" wrote in message
...
Hi Russ,

Thanks for the reply and for helping me to troubleshoot this.

Maybe I followed your instructions incorrectly, but it still doesn't seem
to
work.

Here's what I did:
1. In Outlook, clicked "Tools" -- "Email Accounts" -- "View or Change
Existing Directories or Address Books"

2. Selected "Outlook Address Book (MAPI)" and clicked "Remove".

3. Restarted Outlook

4. Returned to Address Books section and clicked "Add"

5. Clicked "Additional Address Books"

6. Clicked "Outlook Address Book"

7. Restarted Outlook.

8. Selected each of my Address Books, clicked "Properties" -- "Outlook
Address Book" tab -- Checked "Show this folder as an e-mail Address Book,
and named them (they still had their previous names).

9. Restarted Outlook.

10. Typed the beginning of an email address in a new email: "adam@..."

11. It pre-filled, so I hit delete.

12. Clicked the "Check Names" button on the toolbar. It found my address
for
"Adam Smith".

13. Then...I went to an existing email from Adam Smith, already in my
inbox.

14. I right-clicked his address in the email and selected "Outlook
Properties". It showed me the E-mail Properties with his name, address,
type
and format.

15. Clicked "Cancel"

16. Right-clicked his address again and selected "Look up Contact".

17. Received the error "Could not find a contact with this e-mail address"
(and show help). The "Show Help" Button revealed:

This error can occur if you click Look Up Contact for an e-mail ID of a
user
who is not part of your local contacts list.

-0-

I know that the contact exists, but it's in my "Friends" Address Book.
When
I drag the contact out of the "Friends" Address Book and into the
"Contacts"
Address Book (which came default in Outlook), and then repeated the "Look
up
Contact" Process, it opened his record.

It just seems that for some reason, my other address books (other than
"Contacts") are NOT being searched when I perform "Look up Contact".

Obviously, this is frustrating because if I get an email from Adam (or
anyone) asking me to call them, I'd like to right-click their name, Look
them
up, and call the number from their Contact Listing. Right now, it can't
find
it so I have to remember which address book they're filed in, scroll to
find
them (which is difficult if they don't have their name listed in the email
address), and double-click. I can do a contact search, but I'd like this
function to work for me.

Bear in mind, I'm on Outlook 2003, not running exchange, and all address
books ("contacts", "business", "clients", "family", "friends", etc..) hav
the
box checked that says "Show this folder as an e-mail Address Book".

Other info:
1. general tab says "show number of unread items" and is checked.
2. Says "When posting to this folder, use" IPM.Contact
3. Says "Automatically generate Microsoft Exchange views
4. Activities has "Contacts" Name and "Contacts" folder listed, and upon
modification, says "Search Subfolders"
5. Default Activities view (in Activities tab) says "All Items"
6. Administration tab has "Initial View on Folder" set to normal on all
address books.
7. Forms tab is empty.

Please let me know if you can help. Thanks for your time.

Nope. Works perfectly fine here. All my Contacts Folders are searched until
a match is found, which is the way Outlook is designed. I've seen no one
report the behavior you see.
However, you did not dismiss an autocompletion connection by deleting the
suggestion. Autocompletion was still in play. You can only dismiss
autocompletion with the Esc key. The only way to be certain that
autocompleion is not interfering is to turn it off.
--
Russ Valentine
[MVP-Outlook]
"Lordcatalien" wrote in message
news
I don't mind having AutoComplete on. I just want the other address books to
be searched when I right-click an address from a mail I've received and
click
"Look up Contact".

I think I'd just mentioned that I deleted the AutoComplete entry to ensure
when I pressed "Check Names" that it was actually looking in my custom
Address Books, and not just the default Outlook "Contacts" book.

Sorry for the miscommunication. Do you know why a "Look up Contact" search
wouldn't search thru the other books where the address is listed? Why it
only
reveals the Contact Information Card if the entry is in the default
Outlook
Address Book (Contacts) and not my custom ones (Family, Friends, etc.)?

Thanks for your time.

"Russ Valentine [MVP-Outlook]" wrote:

What I mean is, why are you attempting to rename your Contacts Folders
from
the Outlook Address Book interface? All that would accomplish is to
invalidate the reference to the Contacts Folder you want searched, which
in
fact you appear to have done.
The other obvious issue is that you have already invoked an
autocompletion
link for this name in this session without dismissing it. Since the
function
you want uses autoresolution not autocompletion, and since you don't want
to
use autocompletion, seems to me you should turn off autocompletion and
use
only autoresolution.
--
Russ Valentine
[MVP-Outlook]
"Lordcatalien" wrote in message
...
Hi Russ,

Thanks for the reply and for helping me to troubleshoot this.

Maybe I followed your instructions incorrectly, but it still doesn't
seem
to
work.

Here's what I did:
1. In Outlook, clicked "Tools" -- "Email Accounts" -- "View or Change
Existing Directories or Address Books"

2. Selected "Outlook Address Book (MAPI)" and clicked "Remove".

3. Restarted Outlook

4. Returned to Address Books section and clicked "Add"

5. Clicked "Additional Address Books"

6. Clicked "Outlook Address Book"

7. Restarted Outlook.

8. Selected each of my Address Books, clicked "Properties" -- "Outlook
Address Book" tab -- Checked "Show this folder as an e-mail Address
Book,
and named them (they still had their previous names).

9. Restarted Outlook.

10. Typed the beginning of an email address in a new email: "adam@..."

11. It pre-filled, so I hit delete.

12. Clicked the "Check Names" button on the toolbar. It found my
address
for
"Adam Smith".

13. Then...I went to an existing email from Adam Smith, already in my
inbox.

14. I right-clicked his address in the email and selected "Outlook
Properties". It showed me the E-mail Properties with his name, address,
type
and format.

15. Clicked "Cancel"

16. Right-clicked his address again and selected "Look up Contact".

17. Received the error "Could not find a contact with this e-mail
address"
(and show help). The "Show Help" Button revealed:

This error can occur if you click Look Up Contact for an e-mail ID of a
user
who is not part of your local contacts list.

-0-

I know that the contact exists, but it's in my "Friends" Address Book.
When
I drag the contact out of the "Friends" Address Book and into the
"Contacts"
Address Book (which came default in Outlook), and then repeated the
"Look
up
Contact" Process, it opened his record.

It just seems that for some reason, my other address books (other than
"Contacts") are NOT being searched when I perform "Look up Contact".

Obviously, this is frustrating because if I get an email from Adam (or
anyone) asking me to call them, I'd like to right-click their name,
Look
them
up, and call the number from their Contact Listing. Right now, it can't
find
it so I have to remember which address book they're filed in, scroll to
find
them (which is difficult if they don't have their name listed in the
email
address), and double-click. I can do a contact search, but I'd like
this
function to work for me.

Bear in mind, I'm on Outlook 2003, not running exchange, and all
address
books ("contacts", "business", "clients", "family", "friends", etc..)
hav
the
box checked that says "Show this folder as an e-mail Address Book".

Other info:
1. general tab says "show number of unread items" and is checked.
2. Says "When posting to this folder, use" IPM.Contact
3. Says "Automatically generate Microsoft Exchange views
4. Activities has "Contacts" Name and "Contacts" folder listed, and
upon
modification, says "Search Subfolders"
5. Default Activities view (in Activities tab) says "All Items"
6. Administration tab has "Initial View on Folder" set to normal on all
address books.
7. Forms tab is empty.

Please let me know if you can help. Thanks for your time.