Hi, I'm using outlook 2003 on XP SP2 and I had an issue with some software
which was causing it to crash. Outlook started in safemode, and in this mode,
the suggest names option was disabled. I uninstalled the software which was
causing the crash (google desktop) but the suggest names while completing
option is still greyed out. I've checked whether any options are still
diabled and there are none. Can anyone suggest how I can turn the suggest
option back on?

Mike_scoops wrote:

Hi, I'm using outlook 2003 on XP SP2 and I had an issue with some
software which was causing it to crash. Outlook started in safemode,
and in this mode, the suggest names option was disabled. I
uninstalled the software which was causing the crash (google desktop)
but the suggest names while completing option is still greyed out.
I've checked whether any options are still diabled and there are
none. Can anyone suggest how I can turn the suggest option back on?

A new mail profile would probably fix it.
--
Brian Tillman

Hi Brian,

I tried that yesterday while waiting for a response. That didn't work. I
then reinstalled the software over the current installation; uninstalled and
reinstalled the software from control panel; used the detect and repair
function. None of these worked. Any more ideas?

"Brian Tillman" wrote:

Mike_scoops wrote:

Hi, I'm using outlook 2003 on XP SP2 and I had an issue with some
software which was causing it to crash. Outlook started in safemode,
and in this mode, the suggest names option was disabled. I
uninstalled the software which was causing the crash (google desktop)
but the suggest names while completing option is still greyed out.
I've checked whether any options are still diabled and there are
none. Can anyone suggest how I can turn the suggest option back on?

A new mail profile would probably fix it.
--
Brian Tillman

Mike_scoops wrote:

I tried that yesterday while waiting for a response. That didn't
work. I then reinstalled the software over the current installation;
uninstalled and reinstalled the software from control panel; used the
detect and repair function. None of these worked. Any more ideas?

Describe the steps you took to create athe new mail profile.
--
Brian Tillman

control panel-mail-show profiles-add

I entered a profile name, then entered my email details as add a new email
account.

I then selected always use this profile (and originally didn't remove the
existing profiles)

I'm not certain whether Outlook was running when I did this.

After this didn't work I then went though all the other processes described
below.


"Brian Tillman" wrote:

Mike_scoops wrote:

I tried that yesterday while waiting for a response. That didn't
work. I then reinstalled the software over the current installation;
uninstalled and reinstalled the software from control panel; used the
detect and repair function. None of these worked. Any more ideas?

Describe the steps you took to create athe new mail profile.
--
Brian Tillman

Mike_scoops wrote:

control panel-mail-show profiles-add

Well, I'm stumped. New mail profiles usually fix the type of error you
described in the original post.
--
Brian Tillman

Try running Detect and Repair first, THEN create a new profile--completely
from scratch with a unique name.
--
Russ Valentine
[MVP-Outlook]
"Brian Tillman" wrote in message
...
Mike_scoops wrote:

control panel-mail-show profiles-add

Well, I'm stumped. New mail profiles usually fix the type of error you
described in the original post.
--
Brian Tillman

That didn't work. I'm going to uninstall office, delete all profiles, and
reinstall then create a new profile. I'll let you know if that works, but not
tonight, more to come :-)

"Russ Valentine [MVP-Outlook]" wrote:

Try running Detect and Repair first, THEN create a new profile--completely
from scratch with a unique name.
--
Russ Valentine
[MVP-Outlook]
"Brian Tillman" wrote in message
...
Mike_scoops wrote:

control panel-mail-show profiles-add

Well, I'm stumped. New mail profiles usually fix the type of error you
described in the original post.
--
Brian Tillman

Hi Guys,

An update on this. I didn't get around to uninstalling and reinstalling the
software or profiles, but the problem has corrected itself. This happened
after two potential occasions arose.
One I connected to my company intranet in our central office rather than the
local one, so it could be related to mu company IT policies I guess.

The second situation was that I was having issues loading content in my web
browsers (graphics would not be downloaded) I reset the windows firewall to
the default/original settings.

Both these happened at around the same time, so I'm not sure which it was,
but thanks for your help anyway. Any idea which of these is most likely, I
suspect the IT police rather than the firewall.

Mike

"Mike_scoops" wrote:

That didn't work. I'm going to uninstall office, delete all profiles, and
reinstall then create a new profile. I'll let you know if that works, but not
tonight, more to come :-)

"Russ Valentine [MVP-Outlook]" wrote:

Try running Detect and Repair first, THEN create a new profile--completely
from scratch with a unique name.
--
Russ Valentine
[MVP-Outlook]
"Brian Tillman" wrote in message
...
Mike_scoops wrote:

control panel-mail-show profiles-add

Well, I'm stumped. New mail profiles usually fix the type of error you
described in the original post.
--
Brian Tillman