Here's a strange one...

Typically, a user can select one or more contacts and then drag&drop them
onto a mail folder (or the mail button in the Navigation pane, in the case of
Outloom 2003, which we are using here) in order to create a new mail message
to these person(s) as recipients.

I can do this without issue at this facility, however there are two recently
converted users from the Groupwise environment who lose their Contact when
they attempt this. The contact is gone, not in DELETED ITEMS, Not in the
MAILBOX and nowhere to be found in the information store. I've attempted
using the RIGHT-MOUSE button click and drag technique to see if they have
choices (as I do). But these two users do not have the shortcut menu. Their
Contact simply disappear in this case as well.

Has anyone come across anything similar to this situation elsewhere? There
are 14 pilot users here who have been migrated however these appear to be the
only two affected by it.

Thanks in advance!

-BB.
--
MCSE

Have been working with a large org that moved from GroupWise to Outlook 2003
and came across a lot of issues but not that one.

It sounds like their Contacts aren't really Contacts. What icon appears
beside theirs? Is there anything different about their Contacts settings?

Is that their primary Contacts folder??

Judy Gleeson - MVP Outlook
Acorn Training and Consulting
Canberra, Australia


see what Outlook training can do to improve productivity:
http://www.acorntraining.com.au/pdfd...ithOutlook.pps

www.acorntraining.com.au/productivit.htm
"Booger_Boy" wrote in message
...
Here's a strange one...

Typically, a user can select one or more contacts and then drag&drop them
onto a mail folder (or the mail button in the Navigation pane, in the case
of
Outloom 2003, which we are using here) in order to create a new mail
message
to these person(s) as recipients.

I can do this without issue at this facility, however there are two
recently
converted users from the Groupwise environment who lose their Contact when
they attempt this. The contact is gone, not in DELETED ITEMS, Not in the
MAILBOX and nowhere to be found in the information store. I've attempted
using the RIGHT-MOUSE button click and drag technique to see if they have
choices (as I do). But these two users do not have the shortcut menu.
Their
Contact simply disappear in this case as well.

Has anyone come across anything similar to this situation elsewhere? There
are 14 pilot users here who have been migrated however these appear to be
the
only two affected by it.

Thanks in advance!

-BB.
--
MCSE

Judy, the instant I read your questions, I hit the reply button and I was
about to tell you that you hit the nail on the head. But alas, not 100%.

Yes, it was originally bNOT/b in their main Contacts folder. The
migration tool placed their GW "frequently used addressees" into one folder,
their "personal addressees" in another. And their main Outlook Contacts
folder was empty. All three were valid Outlook Address Books and had the
Rolodex icon next to the items when in a grid view (typical address cards in
that view).

The first one that I had noticed this problem was with the CxO of the
company, so I wasn't going to waste a lot of his time and mess around. But I
came up empty on the research. So when I had found the second person, I
played around with her setup. I created a new contact in the main Contact
folder and it behaved the same way... in fact, when you RIGHT-CLICK and drag
to the MAIL button in the Navigation view, the same thing happened... not
even a shortcut menu.

Frustrating. I wonder if they'd consider opening up a ticket with MS ($$$)
or the publisher of the tool that they used to migrate.

If you have any thoughts to add, please share them. If not, I think I've
exhausted this path and will escalate to the folks who actually performed the
conversion of data on the back end.

Thanks very much!

-BB (Dave),
MCP, MCSE


"Judy Gleeson MVP - Outlook" wrote:

Have been working with a large org that moved from GroupWise to Outlook 2003
and came across a lot of issues but not that one.

It sounds like their Contacts aren't really Contacts. What icon appears
beside theirs? Is there anything different about their Contacts settings?

Is that their primary Contacts folder??

Judy Gleeson - MVP Outlook
Acorn Training and Consulting
Canberra, Australia


see what Outlook training can do to improve productivity:
http://www.acorntraining.com.au/pdfd...ithOutlook.pps

www.acorntraining.com.au/productivit.htm
"Booger_Boy" wrote in message
...
Here's a strange one...

Typically, a user can select one or more contacts and then drag&drop them
onto a mail folder (or the mail button in the Navigation pane, in the case
of
Outloom 2003, which we are using here) in order to create a new mail
message
to these person(s) as recipients.

I can do this without issue at this facility, however there are two
recently
converted users from the Groupwise environment who lose their Contact when
they attempt this. The contact is gone, not in DELETED ITEMS, Not in the
MAILBOX and nowhere to be found in the information store. I've attempted
using the RIGHT-MOUSE button click and drag technique to see if they have
choices (as I do). But these two users do not have the shortcut menu.
Their
Contact simply disappear in this case as well.

Has anyone come across anything similar to this situation elsewhere? There
are 14 pilot users here who have been migrated however these appear to be
the
only two affected by it.

Thanks in advance!

-BB.
--
MCSE

I think you are on track and that it's likely to be a painful track!!

Good luck. The client here managed to make a real mess of the migration and
then stick their head in the sand!!

--
Judy Gleeson - MVP Outlook
Acorn Training and Consulting
Canberra, Australia


see what Outlook training can do to improve productivity:
http://www.acorntraining.com.au/pdfd...ithOutlook.pps

www.acorntraining.com.au/productivit.htm

"Booger_Boy" wrote in message
...
Judy, the instant I read your questions, I hit the reply button and I was
about to tell you that you hit the nail on the head. But alas, not 100%.

Yes, it was originally bNOT/b in their main Contacts folder. The
migration tool placed their GW "frequently used addressees" into one
folder,
their "personal addressees" in another. And their main Outlook Contacts
folder was empty. All three were valid Outlook Address Books and had the
Rolodex icon next to the items when in a grid view (typical address cards
in
that view).

The first one that I had noticed this problem was with the CxO of the
company, so I wasn't going to waste a lot of his time and mess around. But
I
came up empty on the research. So when I had found the second person, I
played around with her setup. I created a new contact in the main Contact
folder and it behaved the same way... in fact, when you RIGHT-CLICK and
drag
to the MAIL button in the Navigation view, the same thing happened... not
even a shortcut menu.

Frustrating. I wonder if they'd consider opening up a ticket with MS ($$$)
or the publisher of the tool that they used to migrate.

If you have any thoughts to add, please share them. If not, I think I've
exhausted this path and will escalate to the folks who actually performed
the
conversion of data on the back end.

Thanks very much!

-BB (Dave),
MCP, MCSE


"Judy Gleeson MVP - Outlook" wrote:

Have been working with a large org that moved from GroupWise to Outlook
2003
and came across a lot of issues but not that one.

It sounds like their Contacts aren't really Contacts. What icon appears
beside theirs? Is there anything different about their Contacts
settings?

Is that their primary Contacts folder??

Judy Gleeson - MVP Outlook
Acorn Training and Consulting
Canberra, Australia


see what Outlook training can do to improve productivity:
http://www.acorntraining.com.au/pdfd...ithOutlook.pps

www.acorntraining.com.au/productivit.htm
"Booger_Boy" wrote in message
...
Here's a strange one...

Typically, a user can select one or more contacts and then drag&drop
them
onto a mail folder (or the mail button in the Navigation pane, in the
case
of
Outloom 2003, which we are using here) in order to create a new mail
message
to these person(s) as recipients.

I can do this without issue at this facility, however there are two
recently
converted users from the Groupwise environment who lose their Contact
when
they attempt this. The contact is gone, not in DELETED ITEMS, Not in
the
MAILBOX and nowhere to be found in the information store. I've
attempted
using the RIGHT-MOUSE button click and drag technique to see if they
have
choices (as I do). But these two users do not have the shortcut menu.
Their
Contact simply disappear in this case as well.

Has anyone come across anything similar to this situation elsewhere?
There
are 14 pilot users here who have been migrated however these appear to
be
the
only two affected by it.

Thanks in advance!

-BB.
--
MCSE

Interesting development on this end today... New contacts are no issue. The
migrated ones are. So I took a look at the properties sheet on each to see if
there was a difference. Indeed there is. On the converted ones, there is a
SECURITY tab that indicates ownership of the contact to an S/MIME type with a
certificate authority of the Quest tool that is being used. The end user
cannot modify changes to the Exchange Server. So I'm working with both the
technician and the vendor to remove ownership. Methinks we'll have a solution
in the near future.

Thanks again for your assistance. I bet you and your husband have plenty of
business in your neck of the woods.

Best,

-BB, MCP, MCSE


"Judy Gleeson MVP - Outlook" wrote:

I think you are on track and that it's likely to be a painful track!!

Good luck. The client here managed to make a real mess of the migration and
then stick their head in the sand!!

--
Judy Gleeson - MVP Outlook
Acorn Training and Consulting
Canberra, Australia


see what Outlook training can do to improve productivity:
http://www.acorntraining.com.au/pdfd...ithOutlook.pps

www.acorntraining.com.au/productivit.htm

"Booger_Boy" wrote in message
...
Judy, the instant I read your questions, I hit the reply button and I was
about to tell you that you hit the nail on the head. But alas, not 100%.

Yes, it was originally bNOT/b in their main Contacts folder. The
migration tool placed their GW "frequently used addressees" into one
folder,
their "personal addressees" in another. And their main Outlook Contacts
folder was empty. All three were valid Outlook Address Books and had the
Rolodex icon next to the items when in a grid view (typical address cards
in
that view).

The first one that I had noticed this problem was with the CxO of the
company, so I wasn't going to waste a lot of his time and mess around. But
I
came up empty on the research. So when I had found the second person, I
played around with her setup. I created a new contact in the main Contact
folder and it behaved the same way... in fact, when you RIGHT-CLICK and
drag
to the MAIL button in the Navigation view, the same thing happened... not
even a shortcut menu.

Frustrating. I wonder if they'd consider opening up a ticket with MS ($$$)
or the publisher of the tool that they used to migrate.

If you have any thoughts to add, please share them. If not, I think I've
exhausted this path and will escalate to the folks who actually performed
the
conversion of data on the back end.

Thanks very much!

-BB (Dave),
MCP, MCSE


"Judy Gleeson MVP - Outlook" wrote:

Have been working with a large org that moved from GroupWise to Outlook
2003
and came across a lot of issues but not that one.

It sounds like their Contacts aren't really Contacts. What icon appears
beside theirs? Is there anything different about their Contacts
settings?

Is that their primary Contacts folder??

Judy Gleeson - MVP Outlook
Acorn Training and Consulting
Canberra, Australia


see what Outlook training can do to improve productivity:
http://www.acorntraining.com.au/pdfd...ithOutlook.pps

www.acorntraining.com.au/productivit.htm
"Booger_Boy" wrote in message
...
Here's a strange one...

Typically, a user can select one or more contacts and then drag&drop
them
onto a mail folder (or the mail button in the Navigation pane, in the
case
of
Outloom 2003, which we are using here) in order to create a new mail
message
to these person(s) as recipients.

I can do this without issue at this facility, however there are two
recently
converted users from the Groupwise environment who lose their Contact
when
they attempt this. The contact is gone, not in DELETED ITEMS, Not in
the
MAILBOX and nowhere to be found in the information store. I've
attempted
using the RIGHT-MOUSE button click and drag technique to see if they
have
choices (as I do). But these two users do not have the shortcut menu.
Their
Contact simply disappear in this case as well.

Has anyone come across anything similar to this situation elsewhere?
There
are 14 pilot users here who have been migrated however these appear to
be
the
only two affected by it.

Thanks in advance!

-BB.
--
MCSE

interesting! Yep we're very busy. We do a lot of other training too -
beating stress, writing skills etc etc etc. The Govt spends a bit on
training so this is a good place to be.

--
Judy Gleeson - MVP Outlook
Acorn Training and Consulting
Canberra, Australia


see what Outlook training can do to improve productivity:
http://www.acorntraining.com.au/pdfd...ithOutlook.pps

www.acorntraining.com.au/productivit.htm
"Booger_Boy" wrote in message
...
Interesting development on this end today... New contacts are no issue.
The
migrated ones are. So I took a look at the properties sheet on each to see
if
there was a difference. Indeed there is. On the converted ones, there is a
SECURITY tab that indicates ownership of the contact to an S/MIME type
with a
certificate authority of the Quest tool that is being used. The end user
cannot modify changes to the Exchange Server. So I'm working with both the
technician and the vendor to remove ownership. Methinks we'll have a
solution
in the near future.

Thanks again for your assistance. I bet you and your husband have plenty
of
business in your neck of the woods.

Best,

-BB, MCP, MCSE


"Judy Gleeson MVP - Outlook" wrote:

I think you are on track and that it's likely to be a painful track!!

Good luck. The client here managed to make a real mess of the migration
and
then stick their head in the sand!!

--
Judy Gleeson - MVP Outlook
Acorn Training and Consulting
Canberra, Australia


see what Outlook training can do to improve productivity:
http://www.acorntraining.com.au/pdfd...ithOutlook.pps

www.acorntraining.com.au/productivit.htm

"Booger_Boy" wrote in message
...
Judy, the instant I read your questions, I hit the reply button and I
was
about to tell you that you hit the nail on the head. But alas, not
100%.

Yes, it was originally bNOT/b in their main Contacts folder. The
migration tool placed their GW "frequently used addressees" into one
folder,
their "personal addressees" in another. And their main Outlook
Contacts
folder was empty. All three were valid Outlook Address Books and had
the
Rolodex icon next to the items when in a grid view (typical address
cards
in
that view).

The first one that I had noticed this problem was with the CxO of the
company, so I wasn't going to waste a lot of his time and mess around.
But
I
came up empty on the research. So when I had found the second person,
I
played around with her setup. I created a new contact in the main
Contact
folder and it behaved the same way... in fact, when you RIGHT-CLICK
and
drag
to the MAIL button in the Navigation view, the same thing happened...
not
even a shortcut menu.

Frustrating. I wonder if they'd consider opening up a ticket with MS
($$$)
or the publisher of the tool that they used to migrate.

If you have any thoughts to add, please share them. If not, I think
I've
exhausted this path and will escalate to the folks who actually
performed
the
conversion of data on the back end.

Thanks very much!

-BB (Dave),
MCP, MCSE


"Judy Gleeson MVP - Outlook" wrote:

Have been working with a large org that moved from GroupWise to
Outlook
2003
and came across a lot of issues but not that one.

It sounds like their Contacts aren't really Contacts. What icon
appears
beside theirs? Is there anything different about their Contacts
settings?

Is that their primary Contacts folder??

Judy Gleeson - MVP Outlook
Acorn Training and Consulting
Canberra, Australia


see what Outlook training can do to improve productivity:
http://www.acorntraining.com.au/pdfd...ithOutlook.pps

www.acorntraining.com.au/productivit.htm
"Booger_Boy" wrote in message
...
Here's a strange one...

Typically, a user can select one or more contacts and then
drag&drop
them
onto a mail folder (or the mail button in the Navigation pane, in
the
case
of
Outloom 2003, which we are using here) in order to create a new
mail
message
to these person(s) as recipients.

I can do this without issue at this facility, however there are
two
recently
converted users from the Groupwise environment who lose their
Contact
when
they attempt this. The contact is gone, not in DELETED ITEMS, Not
in
the
MAILBOX and nowhere to be found in the information store. I've
attempted
using the RIGHT-MOUSE button click and drag technique to see if
they
have
choices (as I do). But these two users do not have the shortcut
menu.
Their
Contact simply disappear in this case as well.

Has anyone come across anything similar to this situation
elsewhere?
There
are 14 pilot users here who have been migrated however these
appear to
be
the
only two affected by it.

Thanks in advance!

-BB.
--
MCSE