I have a user who just joined our firm. He brought his contact list with him
and I imported them. Previous and present firm both use Outlook 2003. The
problem is when he tries to send an email from his contact list, he gets an
NDR. If we type in the same address in the TO: line of a message, it is
delivered without a problem. What could be causing this? Thank you.

Apparently you were not aware that importing is never the correct way to
transfer Outlook data. The addresses you imported have not been resolved.
You must now go through and resolve them one by one by opening and saving
each Contact Record.
--
Russ Valentine
[MVP-Outlook]
"Delores Elias" wrote in message
...
I have a user who just joined our firm. He brought his contact list with
him
and I imported them. Previous and present firm both use Outlook 2003.
The
problem is when he tries to send an email from his contact list, he gets
an
NDR. If we type in the same address in the TO: line of a message, it is
delivered without a problem. What could be causing this? Thank you.

No, I was not aware of this. I usually receive a pst file from an incoming
user and I import it. So, what should I be doing instead? I still have the
pst files on CD and I can re-do this easily enough if I knew what to do.
Thanks for your help.

"Russ Valentine [MVP-Outlook]" wrote:

Apparently you were not aware that importing is never the correct way to
transfer Outlook data. The addresses you imported have not been resolved.
You must now go through and resolve them one by one by opening and saving
each Contact Record.
--
Russ Valentine
[MVP-Outlook]
"Delores Elias" wrote in message
...
I have a user who just joined our firm. He brought his contact list with
him
and I imported them. Previous and present firm both use Outlook 2003.
The
problem is when he tries to send an email from his contact list, he gets
an
NDR. If we type in the same address in the TO: line of a message, it is
delivered without a problem. What could be causing this? Thank you.

PST is Outlook's native format. All you need to do is open that file and
copy the data you need from it. Importing Outlook data loses more data than
it transfers. I have no idea why Microsoft won't acknowledge that and either
fix it or remove the option so people won't try to use it.
--
Russ Valentine
[MVP-Outlook]
"Delores Elias" wrote in message
...
No, I was not aware of this. I usually receive a pst file from an
incoming
user and I import it. So, what should I be doing instead? I still have
the
pst files on CD and I can re-do this easily enough if I knew what to do.
Thanks for your help.

"Russ Valentine [MVP-Outlook]" wrote:

Apparently you were not aware that importing is never the correct way to
transfer Outlook data. The addresses you imported have not been resolved.
You must now go through and resolve them one by one by opening and saving
each Contact Record.
--
Russ Valentine
[MVP-Outlook]
"Delores Elias" wrote in message
...
I have a user who just joined our firm. He brought his contact list
with
him
and I imported them. Previous and present firm both use Outlook 2003.
The
problem is when he tries to send an email from his contact list, he
gets
an
NDR. If we type in the same address in the TO: line of a message, it
is
delivered without a problem. What could be causing this? Thank you.

Delores Elias wrote:

No, I was not aware of this. I usually receive a pst file from an
incoming user and I import it. So, what should I be doing instead?
I still have the pst files on CD and I can re-do this easily enough
if I knew what to do.

Copy the PST(s) to some folder on your hard drive, taking care to NOT
overwrite any other PST of the same name, and then cstart Outlook and click
FIleOpenOutlook Data File. Browse to where you store the PST, select it,
and click OK. Copy items around from the added PST as you please.
--
Brian Tillman