Hi, I'm just recently unable to open individual contacts within Outlook 2003.
Recently installed latest batch of Office and Microsoft updates, and updated
Norton virsus/firewall. I've uninstalled the Google Desktop.

When either searching for a name or double clicking on one from the contacts
list - Outlook does an unexpected shut down and restart.

Any suggestions?

thanks,

Fred

First thing I would try is to clean up the forms cache.

To do so, follow these steps:
1. On the Tools menu, click Options.
2. Click the Other tab, and then click Advanced Options.
3. Click Custom Forms.
4. Click Manage Forms.
5. Click Clear Cache.
6. Close all open windows, and then restart Outlook 2003.

If the above does not work, try the following.

Deleting the Forms Cache File:
The Frmcache.dat file is the primary file to delete. The Frmcache.dat
file serves as an index of the individual forms that have been cached
on the computer. Use the following steps to manually delete the
Frmcache.dat file. In addition, these steps delete all of the cached
forms on your computer, which are stored in subfolders of the
Forms folder.

1.. Quit Outlook.
2.. Search the Hard drive (F3) to locate the Frmcache.dat file.
(Be sure to check in HIDDEN files on W2K or WXP.)
3.. Delete all that are found from the FIND window.
4.. Open Outlook.

When you restart Outlook, and use a form, the forms cache
is re-created.

Nikki Peterson

"Fred" wrote in message
...
Hi, I'm just recently unable to open individual contacts within Outlook
2003.
Recently installed latest batch of Office and Microsoft updates, and
updated
Norton virsus/firewall. I've uninstalled the Google Desktop.

When either searching for a name or double clicking on one from the
contacts
list - Outlook does an unexpected shut down and restart.

Any suggestions?

thanks,

Fred

I tried both solutions, and neither one worked. Any more ideas? It looks
like I'm not the only one with this problem. Perhaps it has to do with recent
updates, but I would need help diagnosing and fixing that problem as well.

"Nikki" wrote:

First thing I would try is to clean up the forms cache.

To do so, follow these steps:
1. On the Tools menu, click Options.
2. Click the Other tab, and then click Advanced Options.
3. Click Custom Forms.
4. Click Manage Forms.
5. Click Clear Cache.
6. Close all open windows, and then restart Outlook 2003.

If the above does not work, try the following.

Deleting the Forms Cache File:
The Frmcache.dat file is the primary file to delete. The Frmcache.dat
file serves as an index of the individual forms that have been cached
on the computer. Use the following steps to manually delete the
Frmcache.dat file. In addition, these steps delete all of the cached
forms on your computer, which are stored in subfolders of the
Forms folder.

1.. Quit Outlook.
2.. Search the Hard drive (F3) to locate the Frmcache.dat file.
(Be sure to check in HIDDEN files on W2K or WXP.)
3.. Delete all that are found from the FIND window.
4.. Open Outlook.

When you restart Outlook, and use a form, the forms cache
is re-created.

Nikki Peterson

"Fred" wrote in message
...
Hi, I'm just recently unable to open individual contacts within Outlook
2003.
Recently installed latest batch of Office and Microsoft updates, and
updated
Norton virsus/firewall. I've uninstalled the Google Desktop.

When either searching for a name or double clicking on one from the
contacts
list - Outlook does an unexpected shut down and restart.

Any suggestions?

thanks,

Fred

I would try using the DETECT and REPAIR option. You will find this
on the HELP menu in Outlook.

Nikki

"Phyllis" wrote in message
...

I tried both solutions, and neither one worked. Any more ideas? It looks
like I'm not the only one with this problem. Perhaps it has to do with
recent
updates, but I would need help diagnosing and fixing that problem as well.

"Nikki" wrote:

First thing I would try is to clean up the forms cache.

To do so, follow these steps:
1. On the Tools menu, click Options.
2. Click the Other tab, and then click Advanced Options.
3. Click Custom Forms.
4. Click Manage Forms.
5. Click Clear Cache.
6. Close all open windows, and then restart Outlook 2003.

If the above does not work, try the following.

Deleting the Forms Cache File:
The Frmcache.dat file is the primary file to delete. The Frmcache.dat
file serves as an index of the individual forms that have been cached
on the computer. Use the following steps to manually delete the
Frmcache.dat file. In addition, these steps delete all of the cached
forms on your computer, which are stored in subfolders of the
Forms folder.

1.. Quit Outlook.
2.. Search the Hard drive (F3) to locate the Frmcache.dat file.
(Be sure to check in HIDDEN files on W2K or WXP.)
3.. Delete all that are found from the FIND window.
4.. Open Outlook.

When you restart Outlook, and use a form, the forms cache
is re-created.

Nikki Peterson

"Fred" wrote in message
...
Hi, I'm just recently unable to open individual contacts within Outlook
2003.
Recently installed latest batch of Office and Microsoft updates, and
updated
Norton virsus/firewall. I've uninstalled the Google Desktop.

When either searching for a name or double clicking on one from the
contacts
list - Outlook does an unexpected shut down and restart.

Any suggestions?

thanks,

Fred

I've got the same problem this morning (1/16). The previous time I tried to
open an individual contact was several days ago and it worked fine then. I
have installed quite a few "High Priority" updates from Microsoft Update
during that time.

The error message I get as Outlook crashes is:
AppName: outlook.exe AppVer: 11.0.8118.0 AppStamp:456628bf
ModName: plugin.dll ModVer: 1.0.0.6530 ModStamp:42653320
fDebug: 0 Offset: 0000163b

I noticed "ModName: plugin.dll" in the error message and tried turning off
all plugins, but that didn't help. I also ran "Detect and Repair..." from
the Help menu and that process completed without complaint, but the problem
opening individual contacts remains.

I read the recommendation regarding cleaning up the Forms cache, which I
tried (even though I don't use Forms and no forms were listed when I clicked
Manage Forms) to no avail.

I have exactly the same problem as described in this string. My failure mode
also started a few days ago, just after loading the following MS updates:

1. Windows Genuine Advantage Validation Tool (KB892130)
2. Security Update for Outlook 2003 (KB924085)
3. Windows Malicious Software Removal Tool (KB890830)
4. Update for Outlook 2003 Junk Email Filter (KB925534)

Do you think that removing any of these updates, if possible, will help?

How do we get Microsoft to help us with what would clearly appear to be a
Microsoft issue?

Thanks for any help you can offer.
--
hopethishelps


"ajgmisc" wrote:

I've got the same problem this morning (1/16). The previous time I tried to
open an individual contact was several days ago and it worked fine then. I
have installed quite a few "High Priority" updates from Microsoft Update
during that time.

The error message I get as Outlook crashes is:
AppName: outlook.exe AppVer: 11.0.8118.0 AppStamp:456628bf
ModName: plugin.dll ModVer: 1.0.0.6530 ModStamp:42653320
fDebug: 0 Offset: 0000163b

I noticed "ModName: plugin.dll" in the error message and tried turning off
all plugins, but that didn't help. I also ran "Detect and Repair..." from
the Help menu and that process completed without complaint, but the problem
opening individual contacts remains.

I read the recommendation regarding cleaning up the Forms cache, which I
tried (even though I don't use Forms and no forms were listed when I clicked
Manage Forms) to no avail.

I can tell you that I recovered the ability to open contacts by uninstalling
(using Add/Remove Programs) the updates you label as #2 and #4. I still have
#1 and #3 installed. I didn't try to narrow it down further.

"dsack3" wrote:

... My failure mode started a few days ago, just after loading the
following MS updates:
1. Windows Genuine Advantage Validation Tool (KB892130)
2. Security Update for Outlook 2003 (KB924085)
3. Windows Malicious Software Removal Tool (KB890830)
4. Update for Outlook 2003 Junk Email Filter (KB925534)

Forgot to mention:
You might also want to follow the thread titled "Outlook Contacts closes
when I attempt to open a contact."

Note: It would have been nice to insert a link to the other thread here.
If anyone can tell me whether that's possible and, if so, how to do it, I'd
be appreciative.

Thanks for this input - I guessed this would be the answer, but:

Although my MS Update History indeed shows that I successfully installed
these 4 updates, I cannot find either # 2, KB924085 or #4, KB925534 in the
Add and Remove Programs section of my Control Panel. This is really
confusing - any suggestions on how I can locate these updates in order to
remove them?

Thanks!
--
hopethishelps


"ajgmisc" wrote:

I can tell you that I recovered the ability to open contacts by uninstalling
(using Add/Remove Programs) the updates you label as #2 and #4. I still have
#1 and #3 installed. I didn't try to narrow it down further.

"dsack3" wrote:

... My failure mode started a few days ago, just after loading the
following MS updates:
1. Windows Genuine Advantage Validation Tool (KB892130)
2. Security Update for Outlook 2003 (KB924085)
3. Windows Malicious Software Removal Tool (KB890830)
4. Update for Outlook 2003 Junk Email Filter (KB925534)

dsack3 wrote:

Although my MS Update History indeed shows that I successfully
installed these 4 updates, I cannot find either # 2, KB924085 or #4,
KB925534 in the Add and Remove Programs section of my Control Panel.
This is really confusing - any suggestions on how I can locate these
updates in order to remove them?

Did you check the "Show updates" checkbox at the top of Add/Remove Programs?
--
Brian Tillman