Are you up to date on Windows service packs, etc.? I see the "Show Updates" box on my WIndows XP machines here and can't explain why you don't.

Another option might be to use System Restore to roll back to before the patches were installed.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

"dsack3" wrote in message ...
Sue - thanks again - but the problem remains unresolved.

Yes, I am logged in as a user with administrator rights, and no, there is
really no box labeled "Show Updates" at the very top to the left of the "Sort
By" drop down list. There are no boxes of any type except for the "Sort By"
drop down list. For your reference, I am running MS Office Small Business
Edition 2003 with Outlook 2003 (11.8118.8107).

Have you any other thoughts?

Thanks again for your patience and understanding.

Don
--
hopethishelps


"Sue Mosher [MVP-Outlook]" wrote:

Look again at the very top, to the left of the "Sort by" drop-down list. You should see a check box labeled "Show updates." Once you check that box, updates for each installed program will be listed below the program's main entry.

Are you perhaps not logged in as a user with administrator rights?


"dsack3" wrote in message ...
Sue:

Thanks for your prompt response. I am running Windows XP Professional, and
when I open the Add or Remove Programs category in the Control Panel there
are no boxes of any sort to check. However, there are perhaps 50 or so
Security, Windows and Hotfix updates listed, but not any of these particular
items. I have tried to find these updates by searching elsewhere, namely
the Explorer, but cannot find any reference to Updates there either. This is
really frustrating because so much of my home business information is
contained in my Contacts - which I have been using continuously over the past
2 years or so.

Any further ideas/suggestions?

Thanks!!

Don
--
hopethishelps


"Sue Mosher [MVP-Outlook]" wrote:

Did you click the Show Updates check box in Add/remove Programs?

"dsack3" wrote in message ...
Russ:

... My failure mode started a few days ago, just after loading the
following MS updates:
1. Windows Genuine Advantage Validation Tool (KB892130)
2. Security Update for Outlook 2003 (KB924085)
3. Windows Malicious Software Removal Tool (KB890830)
4. Update for Outlook 2003 Junk Email Filter (KB925534)

From discussions with others, it appears that removing Updates #2 and #4
will solve this problem. However, even though my MS Update History shows
that I successfully downloaded and installed these Updates, I cannot find any
of these particular Updates listed in the Add and Remove Programs section of
my Control Panel. This is very frustrating - any suggestions?

Thanks!

Don
--
hopethishelps


"Russ Valentine [MVP-Outlook]" wrote:

Are you running any add-ins in Outlook?
--
Russ Valentine
[MVP-Outlook]
"Phyllis" wrote in message
...
The updates are Security Update KB924085:OUTLOOK and Junk E-mail filter
KB925534:OUTFLTR. Both are for Outlook 2003

"Russ Valentine [MVP-Outlook]" wrote:

No idea. No such updates here. Need accurate information and steps to
repro.
--
Russ Valentine
[MVP-Outlook]
"ajgmisc" wrote in message
...
"Phyllis" wrote:

I am next going to try to remove the security updates from
January 10 and see whether those updates are the problem.

I tried backing out the two updates to Outlook that I applied on 1/11
and
that solved my problem also. I should have noted the KB numbers of
those
update before I backed them out so that I could include them here, but
didn't. I can track them down if it's not obvious which updates I'm
referring to.

Sue:

Thanks, and good point. I have not as yet installed SP2 and I just noticed
in the MS "Information about the ability to uninstall Office updates" article
dated January 15, 2007 that Windows XP SP2 is required. I'll try this and
see what happens.

Thanks once again.

Don
--
hopethishelps


"Sue Mosher [MVP-Outlook]" wrote:

Are you up to date on Windows service packs, etc.? I see the "Show Updates" box on my WIndows XP machines here and can't explain why you don't.

Another option might be to use System Restore to roll back to before the patches were installed.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

"dsack3" wrote in message ...
Sue - thanks again - but the problem remains unresolved.

Yes, I am logged in as a user with administrator rights, and no, there is
really no box labeled "Show Updates" at the very top to the left of the "Sort
By" drop down list. There are no boxes of any type except for the "Sort By"
drop down list. For your reference, I am running MS Office Small Business
Edition 2003 with Outlook 2003 (11.8118.8107).

Have you any other thoughts?

Thanks again for your patience and understanding.

Don
--
hopethishelps


"Sue Mosher [MVP-Outlook]" wrote:

Look again at the very top, to the left of the "Sort by" drop-down list. You should see a check box labeled "Show updates." Once you check that box, updates for each installed program will be listed below the program's main entry.

Are you perhaps not logged in as a user with administrator rights?


"dsack3" wrote in message ...
Sue:

Thanks for your prompt response. I am running Windows XP Professional, and
when I open the Add or Remove Programs category in the Control Panel there
are no boxes of any sort to check. However, there are perhaps 50 or so
Security, Windows and Hotfix updates listed, but not any of these particular
items. I have tried to find these updates by searching elsewhere, namely
the Explorer, but cannot find any reference to Updates there either. This is
really frustrating because so much of my home business information is
contained in my Contacts - which I have been using continuously over the past
2 years or so.

Any further ideas/suggestions?

Thanks!!

Don
--
hopethishelps


"Sue Mosher [MVP-Outlook]" wrote:

Did you click the Show Updates check box in Add/remove Programs?

"dsack3" wrote in message ...
Russ:

... My failure mode started a few days ago, just after loading the
following MS updates:
1. Windows Genuine Advantage Validation Tool (KB892130)
2. Security Update for Outlook 2003 (KB924085)
3. Windows Malicious Software Removal Tool (KB890830)
4. Update for Outlook 2003 Junk Email Filter (KB925534)

From discussions with others, it appears that removing Updates #2 and #4
will solve this problem. However, even though my MS Update History shows
that I successfully downloaded and installed these Updates, I cannot find any
of these particular Updates listed in the Add and Remove Programs section of
my Control Panel. This is very frustrating - any suggestions?

Thanks!

Don
--
hopethishelps


"Russ Valentine [MVP-Outlook]" wrote:

Are you running any add-ins in Outlook?
--
Russ Valentine
[MVP-Outlook]
"Phyllis" wrote in message
...
The updates are Security Update KB924085:OUTLOOK and Junk E-mail filter
KB925534:OUTFLTR. Both are for Outlook 2003

"Russ Valentine [MVP-Outlook]" wrote:

No idea. No such updates here. Need accurate information and steps to
repro.
--
Russ Valentine
[MVP-Outlook]
"ajgmisc" wrote in message
...
"Phyllis" wrote:

I am next going to try to remove the security updates from
January 10 and see whether those updates are the problem.

I tried backing out the two updates to Outlook that I applied on 1/11
and
that solved my problem also. I should have noted the KB numbers of
those
update before I backed them out so that I could include them here, but
didn't. I can track them down if it's not obvious which updates I'm
referring to.

I can affirm I experienced the same plugin.dll error(outlook crash). After
uninstalling just one update 2. Security Update for Outlook 2003 (KB924085)
my issues in opening new, editing existing, or creating new distribution
lists are resolved. KB924085 is the culprit.

Also, MicroCenter Support suggested that the Contacts Manager that works
with the Whitepages.com add-in is part of MSO Small Bussiness Ed. I have not
been able to confirm or deny that statement. I'm just pleased to find that
KB924085 was the issue. Microsoft's Knowledge Base does not list the issue or
resolution. Kudos to all for your help.

"Russ Valentine [MVP-Outlook]" wrote:

Thanks. I'll see if I can turn anything up on this.
--
Russ Valentine
[MVP-Outlook]
"Phyllis" wrote in message
...
The updates are Security Update KB924085:OUTLOOK and Junk E-mail filter
KB925534:OUTFLTR. Both are for Outlook 2003

"Russ Valentine [MVP-Outlook]" wrote:

No idea. No such updates here. Need accurate information and steps to
repro.
--
Russ Valentine
[MVP-Outlook]
"ajgmisc" wrote in message
...
"Phyllis" wrote:

I am next going to try to remove the security updates from
January 10 and see whether those updates are the problem.

I tried backing out the two updates to Outlook that I applied on 1/11
and
that solved my problem also. I should have noted the KB numbers of
those
update before I backed them out so that I could include them here, but
didn't. I can track them down if it's not obvious which updates I'm
referring to.

After I replied to Russ's question regarding add-ins, this thread devolved
into a discussion of why dsack3 couldn't see updates in his Add/Remove
Programs list.
Does anyone know if there's any further information on the original topic of
this thread -- why "Security Update for Outlook 2003 (KB924085)" causes
Outlook to crash when one attempts to open a contact?

"Russ Valentine [MVP-Outlook]" wrote:

Are you running any add-ins in Outlook?
--
Russ Valentine
[MVP-Outlook]
"Phyllis" wrote in message
...
The updates are Security Update KB924085:OUTLOOK and Junk E-mail filter
KB925534:OUTFLTR. Both are for Outlook 2003

"Russ Valentine [MVP-Outlook]" wrote:

No idea. No such updates here. Need accurate information and steps to repro.
--
Russ Valentine
[MVP-Outlook]
"ajgmisc" wrote in message
...

After I replied to Russ's question regarding add-ins, this thread devolved
into a discussion of why dsack3 couldn't see updates in his Add/Remove
Programs list.
Does anyone know if there's any further information on the original topic of
this thread -- why "Security Update for Outlook 2003 (KB924085)" causes
Outlook to crash when one attempts to open a contact?


"Russ Valentine [MVP-Outlook]" wrote:

Are you running any add-ins in Outlook?
--
Russ Valentine
[MVP-Outlook]
"Phyllis" wrote in message
...
The updates are Security Update KB924085:OUTLOOK and Junk E-mail filter
KB925534:OUTFLTR. Both are for Outlook 2003

"Russ Valentine [MVP-Outlook]" wrote:

No idea. No such updates here. Need accurate information and steps to
repro.
--
Russ Valentine
[MVP-Outlook]
"ajgmisc" wrote in message
...
"Phyllis" wrote:

I am next going to try to remove the security updates from
January 10 and see whether those updates are the problem.

I tried backing out the two updates to Outlook that I applied on 1/11
and
that solved my problem also. I should have noted the KB numbers of
those
update before I backed them out so that I could include them here, but
didn't. I can track them down if it's not obvious which updates I'm
referring to.

The only causes I've seen reported so far are add-ins, which is almost
always the case when Outlook crashes follow a Security Update.
--
Russ Valentine
[MVP-Outlook]
"ajgmisc" wrote in message
...
After I replied to Russ's question regarding add-ins, this thread devolved
into a discussion of why dsack3 couldn't see updates in his Add/Remove
Programs list.
Does anyone know if there's any further information on the original topic
of
this thread -- why "Security Update for Outlook 2003 (KB924085)" causes
Outlook to crash when one attempts to open a contact?

"Russ Valentine [MVP-Outlook]" wrote:

Are you running any add-ins in Outlook?
--
Russ Valentine
[MVP-Outlook]
"Phyllis" wrote in message
...
The updates are Security Update KB924085:OUTLOOK and Junk E-mail filter
KB925534:OUTFLTR. Both are for Outlook 2003

"Russ Valentine [MVP-Outlook]" wrote:

No idea. No such updates here. Need accurate information and steps to
repro.
--
Russ Valentine
[MVP-Outlook]
"ajgmisc" wrote in message
...

RUSS: From your answer, I believe you understood that I'd been running the
add-ins I listed in response to your 1/17 (Google Desktop Search Outlook
Addin, Exchange Extensions property pages, and Fax Server Extension) without
problem until the security update. Does your knowledge lead you to suspect
any of those in particular? If not, I will disable them one at a time to see
if I can identify a culprit.

OTHERS WHO REPORTED THIS SAME PROBLEM (if you're still listening): What
add-ins are you running? Do you run any of the same add-ins I listed above?


"Russ Valentine [MVP-Outlook]" wrote:

The only causes I've seen reported so far are add-ins, which is almost
always the case when Outlook crashes follow a Security Update.
--
Russ Valentine
[MVP-Outlook]
"ajgmisc" wrote in message
...
After I replied to Russ's question regarding add-ins, this thread devolved
into a discussion of why dsack3 couldn't see updates in his Add/Remove
Programs list.
Does anyone know if there's any further information on the original topic
of
this thread -- why "Security Update for Outlook 2003 (KB924085)" causes
Outlook to crash when one attempts to open a contact?

"Russ Valentine [MVP-Outlook]" wrote:

Are you running any add-ins in Outlook?
--
Russ Valentine
[MVP-Outlook]
"Phyllis" wrote in message
...
The updates are Security Update KB924085:OUTLOOK and Junk E-mail filter
KB925534:OUTFLTR. Both are for Outlook 2003

"Russ Valentine [MVP-Outlook]" wrote:

No idea. No such updates here. Need accurate information and steps to
repro.
--
Russ Valentine
[MVP-Outlook]
"ajgmisc" wrote in message
...

You are on the right track. Add-ins are almost always the problem when
conflicts arise after a Security update since they may be using a hole that
the Security update closes.
--
Russ Valentine
[MVP-Outlook]
"ajgmisc" wrote in message
...
RUSS: From your answer, I believe you understood that I'd been running
the
add-ins I listed in response to your 1/17 (Google Desktop Search Outlook
Addin, Exchange Extensions property pages, and Fax Server Extension)
without
problem until the security update. Does your knowledge lead you to
suspect
any of those in particular? If not, I will disable them one at a time to
see
if I can identify a culprit.

OTHERS WHO REPORTED THIS SAME PROBLEM (if you're still listening): What
add-ins are you running? Do you run any of the same add-ins I listed
above?


"Russ Valentine [MVP-Outlook]" wrote:

The only causes I've seen reported so far are add-ins, which is almost
always the case when Outlook crashes follow a Security Update.
--
Russ Valentine
[MVP-Outlook]
"ajgmisc" wrote in message
...
After I replied to Russ's question regarding add-ins, this thread
devolved
into a discussion of why dsack3 couldn't see updates in his Add/Remove
Programs list.
Does anyone know if there's any further information on the original
topic
of
this thread -- why "Security Update for Outlook 2003 (KB924085)" causes
Outlook to crash when one attempts to open a contact?

"Russ Valentine [MVP-Outlook]" wrote:

Are you running any add-ins in Outlook?
--
Russ Valentine
[MVP-Outlook]
"Phyllis" wrote in message
...
The updates are Security Update KB924085:OUTLOOK and Junk E-mail
filter
KB925534:OUTFLTR. Both are for Outlook 2003

"Russ Valentine [MVP-Outlook]" wrote:

No idea. No such updates here. Need accurate information and steps
to
repro.
--
Russ Valentine
[MVP-Outlook]
"ajgmisc" wrote in message
...