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#1
February 26th 07, 03:28 PM
posted to microsoft.public.outlook.contacts
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Office 2007 / Outlook 2003 No global address book
I have a pc with Office 2007. Because my faxing/Unified Messaging software
is not yet compatible to Office 07, I unistalled Outlook 2007 and reinstalled Outlook 2003. Now the company's global address book is no where to be seen. The user's contact file is there, but not the global. Everything else works fine. How do I get the Global Address Book to display? 
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#2
February 26th 07, 04:33 PM
posted to microsoft.public.outlook.contacts
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Office 2007 / Outlook 2003 No global address book
When you setup your Outlook Email Account on Office 2003, did you set it up
as a Microsoft Exchange Account? "WaldoBrown" wrote: I have a pc with Office 2007. Because my faxing/Unified Messaging software is not yet compatible to Office 07, I unistalled Outlook 2007 and reinstalled Outlook 2003. Now the company's global address book is no where to be seen. The user's contact file is there, but not the global. Everything else works fine. How do I get the Global Address Book to display?
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#3
February 26th 07, 04:46 PM
posted to microsoft.public.outlook.contacts
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Office 2007 / Outlook 2003 No global address book
Yes - user's mailbox is fine - all emails are sending & receiving fine -
user's contact folder is fine - just no global address book "Elecdave" wrote: When you setup your Outlook Email Account on Office 2003, did you set it up as a Microsoft Exchange Account? "WaldoBrown" wrote: I have a pc with Office 2007. Because my faxing/Unified Messaging software is not yet compatible to Office 07, I unistalled Outlook 2007 and reinstalled Outlook 2003. Now the company's global address book is no where to be seen. The user's contact file is there, but not the global. Everything else works fine. How do I get the Global Address Book to display?
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#4
February 26th 07, 04:48 PM
posted to microsoft.public.outlook.contacts
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Office 2007 / Outlook 2003 No global address book
Yes - user's mailbox is set up correctly - all emails are sending and
receiving fine - user's contact folder is fine - just no global address book "Elecdave" wrote: When you setup your Outlook Email Account on Office 2003, did you set it up as a Microsoft Exchange Account? "WaldoBrown" wrote: I have a pc with Office 2007. Because my faxing/Unified Messaging software is not yet compatible to Office 07, I unistalled Outlook 2007 and reinstalled Outlook 2003. Now the company's global address book is no where to be seen. The user's contact file is there, but not the global. Everything else works fine. How do I get the Global Address Book to display?
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#5
February 26th 07, 05:08 PM
posted to microsoft.public.outlook.contacts
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Office 2007 / Outlook 2003 No global address book
The two most common reasons why the GAB will not show:
1) The email account was setup as something other than a Microsoft Exchange Account such as POP3 or IMAP 2). The user account in Active Directory has not been granted rights to view the GAB on the Exchange Server. Otherwise, try turning off "Cached Mode" on your email account. Afterwards, logout of Outlook and log back in. See if the GAB reappears. "WaldoBrown" wrote: Yes - user's mailbox is set up correctly - all emails are sending and receiving fine - user's contact folder is fine - just no global address book "Elecdave" wrote: When you setup your Outlook Email Account on Office 2003, did you set it up as a Microsoft Exchange Account? "WaldoBrown" wrote: I have a pc with Office 2007. Because my faxing/Unified Messaging software is not yet compatible to Office 07, I unistalled Outlook 2007 and reinstalled Outlook 2003. Now the company's global address book is no where to be seen. The user's contact file is there, but not the global. Everything else works fine. How do I get the Global Address Book to display?
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#6
February 26th 07, 06:33 PM
posted to microsoft.public.outlook.contacts
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Office 2007 / Outlook 2003 No global address book
The user is set up as an Exchange Account. I set the user up on a different
computer - the Global Address Book was there - thus it is not a user account issue. I turned off Cache Mode - nothing changed. My Unified Messaging/Fax program still did not work properly, even after installing Outlook 2003 (could receive but not send faxes), so I unistalled Office 2007 completely and reinstalled Office 2003. The problem still remains - the GBA is still not viewable. "Elecdave" wrote: The two most common reasons why the GAB will not show: 1) The email account was setup as something other than a Microsoft Exchange Account such as POP3 or IMAP 2). The user account in Active Directory has not been granted rights to view the GAB on the Exchange Server. Otherwise, try turning off "Cached Mode" on your email account. Afterwards, logout of Outlook and log back in. See if the GAB reappears. "WaldoBrown" wrote: Yes - user's mailbox is set up correctly - all emails are sending and receiving fine - user's contact folder is fine - just no global address book "Elecdave" wrote: When you setup your Outlook Email Account on Office 2003, did you set it up as a Microsoft Exchange Account? "WaldoBrown" wrote: I have a pc with Office 2007. Because my faxing/Unified Messaging software is not yet compatible to Office 07, I unistalled Outlook 2007 and reinstalled Outlook 2003. Now the company's global address book is no where to be seen. The user's contact file is there, but not the global. Everything else works fine. How do I get the Global Address Book to display?
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#7
February 27th 07, 09:46 PM
posted to microsoft.public.outlook.contacts
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Office 2007 / Outlook 2003 No global address book
Tried to remove email profile, but was unable to. Removed user from PC and
removed user settings from C drive. Added user back to PC and set up user's email again. Global Address Book is now viewable. Still having fax issues, but that is a different vendor issue. "WaldoBrown" wrote: The user is set up as an Exchange Account. I set the user up on a different computer - the Global Address Book was there - thus it is not a user account issue. I turned off Cache Mode - nothing changed. My Unified Messaging/Fax program still did not work properly, even after installing Outlook 2003 (could receive but not send faxes), so I unistalled Office 2007 completely and reinstalled Office 2003. The problem still remains - the GBA is still not viewable. "Elecdave" wrote: The two most common reasons why the GAB will not show: 1) The email account was setup as something other than a Microsoft Exchange Account such as POP3 or IMAP 2). The user account in Active Directory has not been granted rights to view the GAB on the Exchange Server. Otherwise, try turning off "Cached Mode" on your email account. Afterwards, logout of Outlook and log back in. See if the GAB reappears. "WaldoBrown" wrote: Yes - user's mailbox is set up correctly - all emails are sending and receiving fine - user's contact folder is fine - just no global address book "Elecdave" wrote: When you setup your Outlook Email Account on Office 2003, did you set it up as a Microsoft Exchange Account? "WaldoBrown" wrote: I have a pc with Office 2007. Because my faxing/Unified Messaging software is not yet compatible to Office 07, I unistalled Outlook 2007 and reinstalled Outlook 2003. Now the company's global address book is no where to be seen. The user's contact file is there, but not the global. Everything else works fine. How do I get the Global Address Book to display?
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#8
March 4th 07, 03:31 PM
posted to microsoft.public.outlook.contacts
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Office 2007 / Outlook 2003 No global address book
I seem to be having the same issue. Just this last week i received a new
laptop. I loaded it up with XP Pro SP2 and Office 2007 Pro Plus. Apparently Outlook 2007 doesn't work with Exchange 2003 or it is prevented from working on purpose by my company. I then uninstalled office 2007 and installed Office 2003 Pro. My outlook appeared to work fine but i quickly found out that i had no global address book. It makes it difficult to send e-mails, since i have to look up everyone's e-mail address. I'm looking for a way to fix this issue without removing my profile. I'm guessing that the Office 2007 uninstalled leaves some residual files or registry settings that just need to be cleaned up before installing office 2003
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#9
March 5th 07, 05:03 PM
posted to microsoft.public.outlook.contacts
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Office 2007 / Outlook 2003 No global address book
I was able to fix my issue by deleting the mail profile in the control panel
and the outlook config settings in C:\Documents and Settings\%Username%\Local Settings\Application Data\Microsoft\Outlook. Then I created a new mail profile and everything works fine. Thanks for the help "Kris" wrote: I seem to be having the same issue. Just this last week i received a new laptop. I loaded it up with XP Pro SP2 and Office 2007 Pro Plus. Apparently Outlook 2007 doesn't work with Exchange 2003 or it is prevented from working on purpose by my company. I then uninstalled office 2007 and installed Office 2003 Pro. My outlook appeared to work fine but i quickly found out that i had no global address book. It makes it difficult to send e-mails, since i have to look up everyone's e-mail address. I'm looking for a way to fix this issue without removing my profile. I'm guessing that the Office 2007 uninstalled leaves some residual files or registry settings that just need to be cleaned up before installing office 2003
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