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#1
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Can not get Address book to open
When I hit the "To" button in a new e-mail message or I hit the address
button on Outlook I receive this error message: "The messaging interface has returned an unknown error. If the problem persists, restart Outlook." ok The "Show this folder as an e-mail Address Book" is checked under Contact Properties. If I load an additional .pst file I can get it to work, but very briefly. |
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#2
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Can not get Address book to open
Create a new profile.
-- Russ Valentine [MVP-Outlook] "Jeff G" Jeff wrote in message ... When I hit the "To" button in a new e-mail message or I hit the address button on Outlook I receive this error message: "The messaging interface has returned an unknown error. If the problem persists, restart Outlook." ok The "Show this folder as an e-mail Address Book" is checked under Contact Properties. If I load an additional .pst file I can get it to work, but very briefly. |
#3
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Can not get Address book to open
I created a new profile but it did not resolve the problem.
This bug can be consistently replicated: 1. Select “Data File Management” in File menu 2. Add additional Outlook Data file than contains contacts (which causes an error and restarts Outlook) 3. When Outlook restarts a. New personal folder appears below existing personal folder b. Error message window appears: “This information service has not been configured. Select an existing file to configure, or type the name of a new file to create” OK c. When OK is selected “Create/open Personal folder file” panel opens up d. Select any .pst file 4. Goto Contact tab. Select Contact properties of the newly added folder file. Select “Outlook Address Book” and check “Show this folder as an e-mail Address Book” and select apply. Then uncheck “Show this folder as an e-mail Address Book” and select apply. 5. You can now open a new mail message and select “To. . .”. The address book will now open. 6. In addition the address book on the main Outlook string will open when selected. 7. The Outlook address book will continue to work until Outlook is closed. After Outlook is restarted the Address book will again not be available and the original error message: "The messaging interface has returned an unknown error. If the problem persists, restart Outlook." ok is displayed. |
#4
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Can not get Address book to open
Doesn't sound like a bug.You did not post your Outlook version. You did not
state which mail transports are installed. Since this is a new profile, why are you adding an additional data file before you've even configured the first? Provide clearer steps to repro. -- Russ Valentine [MVP-Outlook] "Jeff G" wrote in message ... I created a new profile but it did not resolve the problem. This bug can be consistently replicated: 1. Select “Data File Management” in File menu 2. Add additional Outlook Data file than contains contacts (which causes an error and restarts Outlook) 3. When Outlook restarts a. New personal folder appears below existing personal folder b. Error message window appears: “This information service has not been configured. Select an existing file to configure, or type the name of a new file to create” OK c. When OK is selected “Create/open Personal folder file” panel opens up d. Select any .pst file 4. Goto Contact tab. Select Contact properties of the newly added folder file. Select “Outlook Address Book” and check “Show this folder as an Address Book” and select apply. Then uncheck “Show this folder as an Address Book” and select apply. 5. You can now open a new mail message and select “To. . .”. The address book will now open. 6. In addition the address book on the main Outlook string will open when selected. 7. The Outlook address book will continue to work until Outlook is closed. After Outlook is restarted the Address book will again not be available and the original error message: "The messaging interface has returned an unknown error. If the problem persists, restart Outlook." ok is displayed. |
#5
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Can not get Address book to open
Outlook 2003
I created a new profile pointed to my POP earthlink.net account, but the I was still not able to access the address book. I added the additional data file to create the error that ultimately lets me access my address book. I need these address books more to set up search folders. Whether or not it's labeled a bug, the events following adding an additiional data file results in a predictable error message which causes Outlook 2003 to re-boot. After the re-boot I'm asked to associate a data file to the aborted data file addition, and from there I can set it as the Outlook address book, the unset it. The result of all of this is that the address book is now accessible until I quit Outlook. "Russ Valentine [MVP-Outlook]" wrote: Doesn't sound like a bug.You did not post your Outlook version. You did not state which mail transports are installed. Since this is a new profile, why are you adding an additional data file before you've even configured the first? Provide clearer steps to repro. -- Russ Valentine [MVP-Outlook] |
#6
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Can not get Address book to open
Your post is still far to vague for anyone to help from the distance of a
newsgroup. Provide precise steps to repro the problem. -- Russ Valentine [MVP-Outlook] "Jeff G" wrote in message ... Outlook 2003 I created a new profile pointed to my POP earthlink.net account, but the I was still not able to access the address book. I added the additional data file to create the error that ultimately lets me access my address book. I need these address books more to set up search folders. Whether or not it's labeled a bug, the events following adding an additiional data file results in a predictable error message which causes Outlook 2003 to re-boot. After the re-boot I'm asked to associate a data file to the aborted data file addition, and from there I can set it as the Outlook address book, the unset it. The result of all of this is that the address book is now accessible until I quit Outlook. "Russ Valentine [MVP-Outlook]" wrote: Doesn't sound like a bug.You did not post your Outlook version. You did not state which mail transports are installed. Since this is a new profile, why are you adding an additional data file before you've even configured the first? Provide clearer steps to repro. -- Russ Valentine [MVP-Outlook] |
#7
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Can not get Address book to open
You want me to be more specific then my post of 4/10/2007 at 6:33 AM PST?
What am I missing? "Russ Valentine [MVP-Outlook]" wrote: Your post is still far to vague for anyone to help from the distance of a newsgroup. Provide precise steps to repro the problem. -- Russ Valentine [MVP-Outlook] |
#8
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Can not get Address book to open
Jeff G wrote:
You want me to be more specific then my post of 4/10/2007 at 6:33 AM PST? While that post was specific about some things, it didn't describe how you created your new profile. You said in that message and in the one from 6 PM PST that you "created a new profile", but did you use the Mail applet in Control Panel with Outlook not running to do it? -- Brian Tillman |
#9
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Can not get Address book to open
How you created the profile. How you configured your mail transports and the
first data file. How you configured the Outlook Address Book Service--and whether all of this worked. The precise steps you used and what you meant by "Add additional Outlook Data file than contains contacts (which causes an error and restarts Outlook)" and what that error is. I've never seen anyone able to reproduce this behavior, see we need clearer direction on how to reproduce it. -- Russ Valentine [MVP-Outlook] "Jeff G" wrote in message ... You want me to be more specific then my post of 4/10/2007 at 6:33 AM PST? What am I missing? "Russ Valentine [MVP-Outlook]" wrote: Your post is still far to vague for anyone to help from the distance of a newsgroup. Provide precise steps to repro the problem. -- Russ Valentine [MVP-Outlook] |
#10
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Can not get Address book to open
I have been working with Outlook for years. Would you please send me a link
to the prefered method for setting up a profile so that we can be assured I'm not missing anything? "Russ Valentine [MVP-Outlook]" wrote: How you created the profile. How you configured your mail transports and the first data file. How you configured the Outlook Address Book Service--and whether all of this worked. The precise steps you used and what you meant by "Add additional Outlook Data file than contains contacts (which causes an error and restarts Outlook)" and what that error is. I've never seen anyone able to reproduce this behavior, see we need clearer direction on how to reproduce it. -- Russ Valentine [MVP-Outlook] |
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