Thanks for the replies. Hard to say what the conflict might be. I have
encountered this problem after two reformats of my hard drive (one a few
weeks ago). Mapilab just told me they have run all the tests they could and
can't diagnose the problem, so they will refund me. They have been very good
and responsive.

Thanks, Richard

"Ken Slovak - [MVP - Outlook]" wrote:

Karl,

Yes, the newest version of the ITunes addin does fix their problems and now
innocent bystander addins wouldn't get blamed for any ITunes addin problems.

To agree with what you said, I've seen similar things with other addins
also. The Skype addin was causing problems for other code but the developer
fixed that after I discussed things with him. That's not the only example,
there are many others around like that.

--
Ken Slovak
[MVP - Outlook]
http://www.slovaktech.com
Author: Professional Programming Outlook 2007
Reminder Manager, Extended Reminders, Attachment Options
http://www.slovaktech.com/products.htm


"Karl Timmermans" wrote in message
...
Completely sympathize with both you and the folks at MapiLab. Can only
tell you what we would be saying in a similar scenario where everything
suggested didn't isolate the issue which is to start with a clean system.
It's the only way to definitively preclude anything else interfering. We
have run across a number of situations where there was something on a
system that was causing no end of grief only to find that on a clean
machine - everything worked exactly as advertised. Simply disabling addins
does not necessarily mean that there isn't something on the system causing
an issue. However, as long as you have not disabled (preferably
uninstalled versus just being disabled) ALL addins (if no clean machine is
available) and then build things back up one at a time - no way of knowing
for sure what's causing the problem. This of course assumes that MapiLab
has other clients with their product installed and working correctly on
Vista systems with no issues.

Just because one product may work on your system doesn't mean that it's
not mis-behaving in some way causing problems for other programs. Or to
put that another way, just because one product "doesn't work" - does not
mean that it is the one causing/having the problem (other than not being
able to run properly) which is the typical reaction and assumption when a
problem occurs. Over the years we have run into isolated cases where a
specific version of a "name-brand" product caused our products to fail
only to have the issue suddenly and completely resolved when "they" (not
us) issued an update. You only need to read some of the potential problems
that occurred with Apple's iTunes addin (which I understand has now been
resolved with a recent update).

In short - the possibility exists that the problem you're encountering may
have nothing at all to do with the MapiLab product itself contrary to what
it "looks like".

Karl
__________________________________________________ _
Karl Timmermans - The Claxton Group
ContactGenie - Importer 1.3 / DataPorter 2.0 / Exporter
"Power contact importers/exporters for MS Outlook '2000/2007"
http://www.contactgenie.com