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#1
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Using Office 2003. Just updated to SP-3 online. Now when I click on a
Contact who only has a Business FAX, and choose SEND Message to Contact (Toolbar ICON or Action) their FAX info does not show in the TO box. It is simply blank. I have FaX Transport in place. This worked before the SP-3 update just fine. Can anyone please tell me how I can get this functionality back??? |
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#2
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SP3 does not remove this capability. Tell us the rest of the story. Tell us
what happens when you select the fax address from the Outlook Address Book. -- Russ Valentine [MVP-Outlook] "Rose" wrote in message ... Using Office 2003. Just updated to SP-3 online. Now when I click on a Contact who only has a Business FAX, and choose SEND Message to Contact (Toolbar ICON or Action) their FAX info does not show in the TO box. It is simply blank. I have FaX Transport in place. This worked before the SP-3 update just fine. Can anyone please tell me how I can get this functionality back??? |
#3
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Works fine if selected from the Select Names dialog box.
"Russ Valentine [MVP-Outlook]" wrote: SP3 does not remove this capability. Tell us the rest of the story. Tell us what happens when you select the fax address from the Outlook Address Book. -- Russ Valentine [MVP-Outlook] "Rose" wrote in message ... Using Office 2003. Just updated to SP-3 online. Now when I click on a Contact who only has a Business FAX, and choose SEND Message to Contact (Toolbar ICON or Action) their FAX info does not show in the TO box. It is simply blank. I have FaX Transport in place. This worked before the SP-3 update just fine. Can anyone please tell me how I can get this functionality back??? |
#4
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You'll have to do more troubleshooting at your end. There is more to this
story than just installing an update. Open a Contact that does not work and examine the fax fields. Are they resolved? If you create a new Contact from scratch, does it work? -- Russ Valentine [MVP-Outlook] "Rose" wrote in message ... Works fine if selected from the Select Names dialog box. "Russ Valentine [MVP-Outlook]" wrote: SP3 does not remove this capability. Tell us the rest of the story. Tell us what happens when you select the fax address from the Outlook Address Book. -- Russ Valentine [MVP-Outlook] "Rose" wrote in message ... Using Office 2003. Just updated to SP-3 online. Now when I click on a Contact who only has a Business FAX, and choose SEND Message to Contact (Toolbar ICON or Action) their FAX info does not show in the TO box. It is simply blank. I have FaX Transport in place. This worked before the SP-3 update just fine. Can anyone please tell me how I can get this functionality back??? |
#5
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No it does not work with a new contact from scratch. In Outlook 2003, with
no SP's, it works just fine. So, something between No SP and SP-3 removed the functionality. Appreciate any help you can give... "Russ Valentine [MVP-Outlook]" wrote: You'll have to do more troubleshooting at your end. There is more to this story than just installing an update. Open a Contact that does not work and examine the fax fields. Are they resolved? If you create a new Contact from scratch, does it work? -- Russ Valentine [MVP-Outlook] "Rose" wrote in message ... Works fine if selected from the Select Names dialog box. "Russ Valentine [MVP-Outlook]" wrote: SP3 does not remove this capability. Tell us the rest of the story. Tell us what happens when you select the fax address from the Outlook Address Book. -- Russ Valentine [MVP-Outlook] "Rose" wrote in message ... Using Office 2003. Just updated to SP-3 online. Now when I click on a Contact who only has a Business FAX, and choose SEND Message to Contact (Toolbar ICON or Action) their FAX info does not show in the TO box. It is simply blank. I have FaX Transport in place. This worked before the SP-3 update just fine. Can anyone please tell me how I can get this functionality back??? |
#6
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Can't do anything more here without exact steps to repro. I have no
information to go on. There is a huge amount of territory between no SP and SP3, and I doubt a SP is even related. You should also try to recall what steps actually created the problem in the first place, as well as answer the questions I posed. Include exact steps you are using to send a fax (still not clear from your description), what happens, error messages, and Event viewer. You should try all the standard maintenance procedures: Repair your data store, reset the Address Book Service, and if necessary, create a new profile. -- Russ Valentine [MVP-Outlook] "Rose" wrote in message ... No it does not work with a new contact from scratch. In Outlook 2003, with no SP's, it works just fine. So, something between No SP and SP-3 removed the functionality. Appreciate any help you can give... "Russ Valentine [MVP-Outlook]" wrote: You'll have to do more troubleshooting at your end. There is more to this story than just installing an update. Open a Contact that does not work and examine the fax fields. Are they resolved? If you create a new Contact from scratch, does it work? -- Russ Valentine [MVP-Outlook] "Rose" wrote in message ... Works fine if selected from the Select Names dialog box. "Russ Valentine [MVP-Outlook]" wrote: SP3 does not remove this capability. Tell us the rest of the story. Tell us what happens when you select the fax address from the Outlook Address Book. -- Russ Valentine [MVP-Outlook] "Rose" wrote in message ... Using Office 2003. Just updated to SP-3 online. Now when I click on a Contact who only has a Business FAX, and choose SEND Message to Contact (Toolbar ICON or Action) their FAX info does not show in the TO box. It is simply blank. I have FaX Transport in place. This worked before the SP-3 update just fine. Can anyone please tell me how I can get this functionality back??? |
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