Problem with viewing activities in Contacts. I can add an activity just fine,
but when I click on 'Activities' for that contact, I get "No results found",
not even the item I just added; however, when I search the Journal folder,
separately from the specific contact, but using his name as search criteria,
everything related displays.
One thing I tried after reading the postings he went to the Contact
subfolder/Properties/Activities tab, Folder Groups/(selected Journal)Modify.
When I went there, no folders were checked at all (other subfolders had
Journal checked); I attempted to check Journal, rec'd error message "You Can
Only Select Folders From The Same Information Service". I then pressed "Clear
All" and was able to check Journal box.
Went back to that contact, and Activities searched for over twelve minutes,
with no result.
It appears that this isn't subfolder specific, since other contacts in that
subfolder do display the info, and some contacts in other subfolders don't
display.
Can anyone guide me? And what is the meaning of that "...Same Information
Service" message?

BTW, this is Outlook 2007, SP1, on XP SP3

"Rich S" wrote:

Problem with viewing activities in Contacts. I can add an activity just fine,
but when I click on 'Activities' for that contact, I get "No results found",
not even the item I just added; however, when I search the Journal folder,
separately from the specific contact, but using his name as search criteria,
everything related displays.
One thing I tried after reading the postings he went to the Contact
subfolder/Properties/Activities tab, Folder Groups/(selected Journal)Modify.
When I went there, no folders were checked at all (other subfolders had
Journal checked); I attempted to check Journal, rec'd error message "You Can
Only Select Folders From The Same Information Service". I then pressed "Clear
All" and was able to check Journal box.
Went back to that contact, and Activities searched for over twelve minutes,
with no result.
It appears that this isn't subfolder specific, since other contacts in that
subfolder do display the info, and some contacts in other subfolders don't
display.
Can anyone guide me? And what is the meaning of that "...Same Information
Service" message?

I just noticed now, that, even on a contact that activities did display, when
I added a new activity, it didn't appear. Backed out of the contact,
reopened, and it still didn't appear.

"Rich S" wrote:

Problem with viewing activities in Contacts. I can add an activity just fine,
but when I click on 'Activities' for that contact, I get "No results found",
not even the item I just added; however, when I search the Journal folder,
separately from the specific contact, but using his name as search criteria,
everything related displays.
One thing I tried after reading the postings he went to the Contact
subfolder/Properties/Activities tab, Folder Groups/(selected Journal)Modify.
When I went there, no folders were checked at all (other subfolders had
Journal checked); I attempted to check Journal, rec'd error message "You Can
Only Select Folders From The Same Information Service". I then pressed "Clear
All" and was able to check Journal box.
Went back to that contact, and Activities searched for over twelve minutes,
with no result.
It appears that this isn't subfolder specific, since other contacts in that
subfolder do display the info, and some contacts in other subfolders don't
display.
Can anyone guide me? And what is the meaning of that "...Same Information
Service" message?

You are confusing us. Explain what you mean by "adding a new activity." You
don't add activities. Activates the contents of a report generated by a
search of existing items in your profile that are related to the Contact in
question.
--
Russ Valentine
[MVP-Outlook]
"Rich S" wrote in message
...
I just noticed now, that, even on a contact that activities did display,
when
I added a new activity, it didn't appear. Backed out of the contact,
reopened, and it still didn't appear.

"Rich S" wrote:

Problem with viewing activities in Contacts. I can add an activity just
fine,
but when I click on 'Activities' for that contact, I get "No results
found",
not even the item I just added; however, when I search the Journal
folder,
separately from the specific contact, but using his name as search
criteria,
everything related displays.
One thing I tried after reading the postings he went to the Contact
subfolder/Properties/Activities tab, Folder Groups/(selected
Journal)Modify.
When I went there, no folders were checked at all (other subfolders had
Journal checked); I attempted to check Journal, rec'd error message "You
Can
Only Select Folders From The Same Information Service". I then pressed
"Clear
All" and was able to check Journal box.
Went back to that contact, and Activities searched for over twelve
minutes,
with no result.
It appears that this isn't subfolder specific, since other contacts in
that
subfolder do display the info, and some contacts in other subfolders
don't
display.
Can anyone guide me? And what is the meaning of that "...Same Information
Service" message?

On the Quick Access ToolBar" I've added the green button with a hazy arrow in
it called "New Journal Entry for Contact", which I click when I want to add
something regarding that contact (email sent, phone conversation, etc.).

"Russ Valentine [MVP-Outlook]" wrote:

You are confusing us. Explain what you mean by "adding a new activity." You
don't add activities. Activates the contents of a report generated by a
search of existing items in your profile that are related to the Contact in
question.
--
Russ Valentine
[MVP-Outlook]
"Rich S" wrote in message
...
I just noticed now, that, even on a contact that activities did display,
when
I added a new activity, it didn't appear. Backed out of the contact,
reopened, and it still didn't appear.

"Rich S" wrote:

Problem with viewing activities in Contacts. I can add an activity just
fine,
but when I click on 'Activities' for that contact, I get "No results
found",
not even the item I just added; however, when I search the Journal
folder,
separately from the specific contact, but using his name as search
criteria,
everything related displays.
One thing I tried after reading the postings he went to the Contact
subfolder/Properties/Activities tab, Folder Groups/(selected
Journal)Modify.
When I went there, no folders were checked at all (other subfolders had
Journal checked); I attempted to check Journal, rec'd error message "You
Can
Only Select Folders From The Same Information Service". I then pressed
"Clear
All" and was able to check Journal box.
Went back to that contact, and Activities searched for over twelve
minutes,
with no result.
It appears that this isn't subfolder specific, since other contacts in
that
subfolder do display the info, and some contacts in other subfolders
don't
display.
Can anyone guide me? And what is the meaning of that "...Same Information
Service" message?

I guess you are the one who is confused. What does a Journal entry have to
do with Activities? They are not the same. For what you want to do,
Activities replaced Journal entries. Creating a Journal entry will not add
an activity. Read the Help files.
--
Russ Valentine
[MVP-Outlook]
"Rich S" wrote in message
...
On the Quick Access ToolBar" I've added the green button with a hazy arrow
in
it called "New Journal Entry for Contact", which I click when I want to
add
something regarding that contact (email sent, phone conversation, etc.).

"Russ Valentine [MVP-Outlook]" wrote:

You are confusing us. Explain what you mean by "adding a new activity."
You
don't add activities. Activates the contents of a report generated by a
search of existing items in your profile that are related to the Contact
in
question.
--
Russ Valentine
[MVP-Outlook]
"Rich S" wrote in message
...
I just noticed now, that, even on a contact that activities did display,
when
I added a new activity, it didn't appear. Backed out of the contact,
reopened, and it still didn't appear.

"Rich S" wrote:

Problem with viewing activities in Contacts. I can add an activity
just
fine,
but when I click on 'Activities' for that contact, I get "No results
found",
not even the item I just added; however, when I search the Journal
folder,
separately from the specific contact, but using his name as search
criteria,
everything related displays.
One thing I tried after reading the postings he went to the Contact
subfolder/Properties/Activities tab, Folder Groups/(selected
Journal)Modify.
When I went there, no folders were checked at all (other subfolders
had
Journal checked); I attempted to check Journal, rec'd error message
"You
Can
Only Select Folders From The Same Information Service". I then pressed
"Clear
All" and was able to check Journal box.
Went back to that contact, and Activities searched for over twelve
minutes,
with no result.
It appears that this isn't subfolder specific, since other contacts in
that
subfolder do display the info, and some contacts in other subfolders
don't
display.
Can anyone guide me? And what is the meaning of that "...Same
Information
Service" message?

Yes, I'm very confused - that's why I'm here.
I read the help files as suggested, & there's no reference to "Activities"
or "Add Activity".
The closest I could come is this (a cut & paste from the Help file):
*************************************
View journal entries for a contact
Open the contact whose journal entries (journal entry: An item in the
Journal folder that acts as a shortcut to an activity that has been recorded.
You can distinguish a journal entry from other items by the clock that
appears in the lower-left corner of the icon.) you want to view.
On the Contact tab, click Activities.
In the Show box, click Journal.
*******************************************
So, this sort of solved my problem, in that if I selected "Activities/Show:
Journal", all of my Journal entries in Journal Folder appeared. But, if I
select "Show: All Items", what shows up (in this instance) is a Task in Task
folder, a Phone Call in Journal folder, and an email from Sent Items folder.
Wouldn't "Show: All Items" mean exactly that, show everything that can be
found (i.e., it's an unfiltered list)? It's rather inconvenient to go back
and forth on the drop-down for different categories.

What did you mean below by Activates?
You
don't add activities. Activates the contents of a report generated by a
search of existing items in your profile that are related to the Contact
in
question.


"Russ Valentine [MVP-Outlook]" wrote:

I guess you are the one who is confused. What does a Journal entry have to
do with Activities? They are not the same. For what you want to do,
Activities replaced Journal entries. Creating a Journal entry will not add
an activity. Read the Help files.
--
Russ Valentine
[MVP-Outlook]
"Rich S" wrote in message
...
On the Quick Access ToolBar" I've added the green button with a hazy arrow
in
it called "New Journal Entry for Contact", which I click when I want to
add
something regarding that contact (email sent, phone conversation, etc.).

"Russ Valentine [MVP-Outlook]" wrote:

You are confusing us. Explain what you mean by "adding a new activity."
You
don't add activities. Activates the contents of a report generated by a
search of existing items in your profile that are related to the Contact
in
question.
--
Russ Valentine
[MVP-Outlook]
"Rich S" wrote in message
...
I just noticed now, that, even on a contact that activities did display,
when
I added a new activity, it didn't appear. Backed out of the contact,
reopened, and it still didn't appear.

"Rich S" wrote:

Problem with viewing activities in Contacts. I can add an activity
just
fine,
but when I click on 'Activities' for that contact, I get "No results
found",
not even the item I just added; however, when I search the Journal
folder,
separately from the specific contact, but using his name as search
criteria,
everything related displays.
One thing I tried after reading the postings he went to the Contact
subfolder/Properties/Activities tab, Folder Groups/(selected
Journal)Modify.
When I went there, no folders were checked at all (other subfolders
had
Journal checked); I attempted to check Journal, rec'd error message
"You
Can
Only Select Folders From The Same Information Service". I then pressed
"Clear
All" and was able to check Journal box.
Went back to that contact, and Activities searched for over twelve
minutes,
with no result.
It appears that this isn't subfolder specific, since other contacts in
that
subfolder do display the info, and some contacts in other subfolders
don't
display.
Can anyone guide me? And what is the meaning of that "...Same
Information
Service" message?

Maybe it's rather inconvenient, but that's how it works.

Regards

Judy Gleeson
MVP Outlook
Trainer and Consultant www.pragmatix.com.au
Outlook 2003 user? Read "7 settings all Outlook 2003 users should change"
on my website.

..
"Rich S" wrote in message
...
Yes, I'm very confused - that's why I'm here.
I read the help files as suggested, & there's no reference to "Activities"
or "Add Activity".
The closest I could come is this (a cut & paste from the Help file):
*************************************
View journal entries for a contact
Open the contact whose journal entries (journal entry: An item in the
Journal folder that acts as a shortcut to an activity that has been
recorded.
You can distinguish a journal entry from other items by the clock that
appears in the lower-left corner of the icon.) you want to view.
On the Contact tab, click Activities.
In the Show box, click Journal.
*******************************************
So, this sort of solved my problem, in that if I selected
"Activities/Show:
Journal", all of my Journal entries in Journal Folder appeared. But, if I
select "Show: All Items", what shows up (in this instance) is a Task in
Task
folder, a Phone Call in Journal folder, and an email from Sent Items
folder.
Wouldn't "Show: All Items" mean exactly that, show everything that can be
found (i.e., it's an unfiltered list)? It's rather inconvenient to go back
and forth on the drop-down for different categories.

What did you mean below by Activates?
You
don't add activities. Activates the contents of a report generated by
a
search of existing items in your profile that are related to the
Contact
in
question.


"Russ Valentine [MVP-Outlook]" wrote:

I guess you are the one who is confused. What does a Journal entry have
to
do with Activities? They are not the same. For what you want to do,
Activities replaced Journal entries. Creating a Journal entry will not
add
an activity. Read the Help files.
--
Russ Valentine
[MVP-Outlook]
"Rich S" wrote in message
...
On the Quick Access ToolBar" I've added the green button with a hazy
arrow
in
it called "New Journal Entry for Contact", which I click when I want to
add
something regarding that contact (email sent, phone conversation,
etc.).

"Russ Valentine [MVP-Outlook]" wrote:

You are confusing us. Explain what you mean by "adding a new
activity."
You
don't add activities. Activates the contents of a report generated by
a
search of existing items in your profile that are related to the
Contact
in
question.
--
Russ Valentine
[MVP-Outlook]
"Rich S" wrote in message
...
I just noticed now, that, even on a contact that activities did
display,
when
I added a new activity, it didn't appear. Backed out of the contact,
reopened, and it still didn't appear.

"Rich S" wrote:

Problem with viewing activities in Contacts. I can add an activity
just
fine,
but when I click on 'Activities' for that contact, I get "No
results
found",
not even the item I just added; however, when I search the Journal
folder,
separately from the specific contact, but using his name as search
criteria,
everything related displays.
One thing I tried after reading the postings he went to the
Contact
subfolder/Properties/Activities tab, Folder Groups/(selected
Journal)Modify.
When I went there, no folders were checked at all (other subfolders
had
Journal checked); I attempted to check Journal, rec'd error message
"You
Can
Only Select Folders From The Same Information Service". I then
pressed
"Clear
All" and was able to check Journal box.
Went back to that contact, and Activities searched for over twelve
minutes,
with no result.
It appears that this isn't subfolder specific, since other contacts
in
that
subfolder do display the info, and some contacts in other
subfolders
don't
display.
Can anyone guide me? And what is the meaning of that "...Same
Information
Service" message?

Frankly, Rich, you do not sound confused at all. you are expressing the
problem clearly, and i understand exactly what you are saying. An Activity
would be any sort of dialogue, meeting, journal entry, etc., which could be
associated with a Contact; and it ought to show up in "Show All," as you
expect. if it does not, then there "is" a problem somewhere.

the fact that Mr. MVP Russ Valentine cannot understand your problem and
chose to respond negatively is a reflection of "his" problem, not yours. i
cannot imagine that microsoft would allow him to moderate much longer, given
his bad-hair-day attitude.

i am interested in the resolution of your problem. talk to you later.

john

"Rich S" wrote in message
...
Yes, I'm very confused - that's why I'm here.
I read the help files as suggested, & there's no reference to "Activities"
or "Add Activity".
The closest I could come is this (a cut & paste from the Help file):
*************************************
View journal entries for a contact
Open the contact whose journal entries (journal entry: An item in the
Journal folder that acts as a shortcut to an activity that has been
recorded.
You can distinguish a journal entry from other items by the clock that
appears in the lower-left corner of the icon.) you want to view.
On the Contact tab, click Activities.
In the Show box, click Journal.
*******************************************
So, this sort of solved my problem, in that if I selected
"Activities/Show:
Journal", all of my Journal entries in Journal Folder appeared. But, if I
select "Show: All Items", what shows up (in this instance) is a Task in
Task
folder, a Phone Call in Journal folder, and an email from Sent Items
folder.
Wouldn't "Show: All Items" mean exactly that, show everything that can be
found (i.e., it's an unfiltered list)? It's rather inconvenient to go back
and forth on the drop-down for different categories.

What did you mean below by Activates?
You
don't add activities. Activates the contents of a report generated by
a
search of existing items in your profile that are related to the
Contact
in
question.


"Russ Valentine [MVP-Outlook]" wrote:

I guess you are the one who is confused. What does a Journal entry have
to
do with Activities? They are not the same. For what you want to do,
Activities replaced Journal entries. Creating a Journal entry will not
add
an activity. Read the Help files.
--
Russ Valentine
[MVP-Outlook]
"Rich S" wrote in message
...
On the Quick Access ToolBar" I've added the green button with a hazy
arrow
in
it called "New Journal Entry for Contact", which I click when I want to
add
something regarding that contact (email sent, phone conversation,
etc.).

"Russ Valentine [MVP-Outlook]" wrote:

You are confusing us. Explain what you mean by "adding a new
activity."
You
don't add activities. Activates the contents of a report generated by
a
search of existing items in your profile that are related to the
Contact
in
question.
--
Russ Valentine
[MVP-Outlook]
"Rich S" wrote in message
...
I just noticed now, that, even on a contact that activities did
display,
when
I added a new activity, it didn't appear. Backed out of the contact,
reopened, and it still didn't appear.

"Rich S" wrote:

Problem with viewing activities in Contacts. I can add an activity
just
fine,
but when I click on 'Activities' for that contact, I get "No
results
found",
not even the item I just added; however, when I search the Journal
folder,
separately from the specific contact, but using his name as search
criteria,
everything related displays.
One thing I tried after reading the postings he went to the
Contact
subfolder/Properties/Activities tab, Folder Groups/(selected
Journal)Modify.
When I went there, no folders were checked at all (other subfolders
had
Journal checked); I attempted to check Journal, rec'd error message
"You
Can
Only Select Folders From The Same Information Service". I then
pressed
"Clear
All" and was able to check Journal box.
Went back to that contact, and Activities searched for over twelve
minutes,
with no result.
It appears that this isn't subfolder specific, since other contacts
in
that
subfolder do display the info, and some contacts in other
subfolders
don't
display.
Can anyone guide me? And what is the meaning of that "...Same
Information
Service" message?

How nice that you have been able to clarify the question in your own mind.
Why you then failed to do so for the rest of us is inexplicable. I guess it
is easier to criticize than to advance the ball on this issue. Don't expect
us to be mind readers.
If you are confused as to the difference between Journaling and Activities,
then state what your confusion is. If the Activities feature is not working
as you think it should, state what is not happening that should be. Before
you do, read the guidelines on how to post in Usenet groups:
http://support.microsoft.com/?id=555375

--
Russ Valentine
[MVP-Outlook]
"jw72253" wrote in message
...
Frankly, Rich, you do not sound confused at all. you are expressing the
problem clearly, and i understand exactly what you are saying. An
Activity would be any sort of dialogue, meeting, journal entry, etc.,
which could be associated with a Contact; and it ought to show up in "Show
All," as you expect. if it does not, then there "is" a problem somewhere.

the fact that Mr. MVP Russ Valentine cannot understand your problem and
chose to respond negatively is a reflection of "his" problem, not yours.
i cannot imagine that microsoft would allow him to moderate much longer,
given his bad-hair-day attitude.

i am interested in the resolution of your problem. talk to you later.

john

"Rich S" wrote in message
...
Yes, I'm very confused - that's why I'm here.
I read the help files as suggested, & there's no reference to
"Activities"
or "Add Activity".
The closest I could come is this (a cut & paste from the Help file):
*************************************
View journal entries for a contact
Open the contact whose journal entries (journal entry: An item in the
Journal folder that acts as a shortcut to an activity that has been
recorded.
You can distinguish a journal entry from other items by the clock that
appears in the lower-left corner of the icon.) you want to view.
On the Contact tab, click Activities.
In the Show box, click Journal.
*******************************************
So, this sort of solved my problem, in that if I selected
"Activities/Show:
Journal", all of my Journal entries in Journal Folder appeared. But, if I
select "Show: All Items", what shows up (in this instance) is a Task in
Task
folder, a Phone Call in Journal folder, and an email from Sent Items
folder.
Wouldn't "Show: All Items" mean exactly that, show everything that can be
found (i.e., it's an unfiltered list)? It's rather inconvenient to go
back
and forth on the drop-down for different categories.

What did you mean below by Activates?
You
don't add activities. Activates the contents of a report generated by
a
search of existing items in your profile that are related to the
Contact
in
question.


"Russ Valentine [MVP-Outlook]" wrote:

I guess you are the one who is confused. What does a Journal entry have
to
do with Activities? They are not the same. For what you want to do,
Activities replaced Journal entries. Creating a Journal entry will not
add
an activity. Read the Help files.
--
Russ Valentine
[MVP-Outlook]
"Rich S" wrote in message
...
On the Quick Access ToolBar" I've added the green button with a hazy
arrow
in
it called "New Journal Entry for Contact", which I click when I want
to
add
something regarding that contact (email sent, phone conversation,
etc.).

"Russ Valentine [MVP-Outlook]" wrote:

You are confusing us. Explain what you mean by "adding a new
activity."
You
don't add activities. Activates the contents of a report generated by
a
search of existing items in your profile that are related to the
Contact
in
question.
--
Russ Valentine
[MVP-Outlook]
"Rich S" wrote in message
...
I just noticed now, that, even on a contact that activities did
display,
when
I added a new activity, it didn't appear. Backed out of the
contact,
reopened, and it still didn't appear.

"Rich S" wrote:

Problem with viewing activities in Contacts. I can add an activity
just
fine,
but when I click on 'Activities' for that contact, I get "No
results
found",
not even the item I just added; however, when I search the Journal
folder,
separately from the specific contact, but using his name as search
criteria,
everything related displays.
One thing I tried after reading the postings he went to the
Contact
subfolder/Properties/Activities tab, Folder Groups/(selected
Journal)Modify.
When I went there, no folders were checked at all (other
subfolders
had
Journal checked); I attempted to check Journal, rec'd error
message
"You
Can
Only Select Folders From The Same Information Service". I then
pressed
"Clear
All" and was able to check Journal box.
Went back to that contact, and Activities searched for over twelve
minutes,
with no result.
It appears that this isn't subfolder specific, since other
contacts in
that
subfolder do display the info, and some contacts in other
subfolders
don't
display.
Can anyone guide me? And what is the meaning of that "...Same
Information
Service" message?