I am using Windows XP and Office 2007. After configuring my e-mail account
and data files, I selected "Show this folder as an e-mail Address Book" on
the "Outlook Address Book" tab of the "Contacts Properties" dialog box. My
contacts appeared in the "Address Book" dialog box just fine for awhile.
Suddenly, for no discernable reason, they disappeared from that dialog box,
even though the contacts still exist. The "Show this folder as an e-mail
Address Book" is still selected but grayed out. The steps in the following
don't work:
http://office.microsoft.com/en-us/ou...CL100626971033
and http://support.microsoft.com/kb/287563. I have tried everything,
including running Office Diagnostics, running scanpst.exe, removing the old
profile, PST and other files and creating new ones, and
uninstalling/reinstalling outlook. Nothing works. Obviously, the problem is
not a corrupt PST file but some setting somewhere. I'm familiar with regedit.
Somebody give me a clue, please! And not the obvious things that I have
already tried! This is driving me crazy!

Suggest trying the only thing that would work: create a new profile.
--
Russ Valentine
[MVP-Outlook]
"Nellie Nobody" Nellie wrote in message
...
I am using Windows XP and Office 2007. After configuring my e-mail account
and data files, I selected "Show this folder as an e-mail Address Book" on
the "Outlook Address Book" tab of the "Contacts Properties" dialog box. My
contacts appeared in the "Address Book" dialog box just fine for awhile.
Suddenly, for no discernable reason, they disappeared from that dialog
box,
even though the contacts still exist. The "Show this folder as an e-mail
Address Book" is still selected but grayed out. The steps in the following
don't work:
http://office.microsoft.com/en-us/ou...CL100626971033
and http://support.microsoft.com/kb/287563. I have tried everything,
including running Office Diagnostics, running scanpst.exe, removing the
old
profile, PST and other files and creating new ones, and
uninstalling/reinstalling outlook. Nothing works. Obviously, the problem
is
not a corrupt PST file but some setting somewhere. I'm familiar with
regedit.
Somebody give me a clue, please! And not the obvious things that I have
already tried! This is driving me crazy!

When I said I tried removing the old profile and creating a new one, I meant
it. It didn't help! Nothing helped!

This sounds like the same problem Dale1948 is having. Please don't put me
through the same run-around. I don't have nearly as much patience.

"Russ Valentine [MVP-Outlook]" wrote:

Suggest trying the only thing that would work: create a new profile.
--
Russ Valentine
[MVP-Outlook]
"Nellie Nobody" Nellie wrote in message
...
I am using Windows XP and Office 2007. After configuring my e-mail account
and data files, I selected "Show this folder as an e-mail Address Book" on
the "Outlook Address Book" tab of the "Contacts Properties" dialog box. My
contacts appeared in the "Address Book" dialog box just fine for awhile.
Suddenly, for no discernable reason, they disappeared from that dialog
box,
even though the contacts still exist. The "Show this folder as an e-mail
Address Book" is still selected but grayed out. The steps in the following
don't work:
http://office.microsoft.com/en-us/ou...CL100626971033
and http://support.microsoft.com/kb/287563. I have tried everything,
including running Office Diagnostics, running scanpst.exe, removing the
old
profile, PST and other files and creating new ones, and
uninstalling/reinstalling outlook. Nothing works. Obviously, the problem
is
not a corrupt PST file but some setting somewhere. I'm familiar with
regedit.
Somebody give me a clue, please! And not the obvious things that I have
already tried! This is driving me crazy!

If you open your address book and use the dropdown to display your address
sources, do you show more than one Contacts folder?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Nellie Nobody asked:

| When I said I tried removing the old profile and creating a new one,
| I meant it. It didn't help! Nothing helped!
|
| This sounds like the same problem Dale1948 is having. Please don't
| put me through the same run-around. I don't have nearly as much
| patience.
|
| "Russ Valentine [MVP-Outlook]" wrote:
|
|| Suggest trying the only thing that would work: create a new profile.
|| --
|| Russ Valentine
|| [MVP-Outlook]
|| "Nellie Nobody" Nellie wrote in
|| message ...
||| I am using Windows XP and Office 2007. After configuring my e-mail
||| account and data files, I selected "Show this folder as an e-mail
||| Address Book" on the "Outlook Address Book" tab of the "Contacts
||| Properties" dialog box. My contacts appeared in the "Address Book"
||| dialog box just fine for awhile. Suddenly, for no discernable
||| reason, they disappeared from that dialog box,
||| even though the contacts still exist. The "Show this folder as an
||| e-mail Address Book" is still selected but grayed out. The steps in
||| the following don't work:
|||
http://office.microsoft.com/en-us/ou...CL100626971033
||| and http://support.microsoft.com/kb/287563. I have tried everything,
||| including running Office Diagnostics, running scanpst.exe, removing
||| the old
||| profile, PST and other files and creating new ones, and
||| uninstalling/reinstalling outlook. Nothing works. Obviously, the
||| problem is
||| not a corrupt PST file but some setting somewhere. I'm familiar with
||| regedit.
||| Somebody give me a clue, please! And not the obvious things that I
||| have already tried! This is driving me crazy!

No, I do not. I only see the following:

Outlook Address Book
Contacts

"Milly Staples [MVP - Outlook]" wrote:

If you open your address book and use the dropdown to display your address
sources, do you show more than one Contacts folder?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Nellie Nobody asked:

| When I said I tried removing the old profile and creating a new one,
| I meant it. It didn't help! Nothing helped!
|
| This sounds like the same problem Dale1948 is having. Please don't
| put me through the same run-around. I don't have nearly as much
| patience.
|
| "Russ Valentine [MVP-Outlook]" wrote:
|
|| Suggest trying the only thing that would work: create a new profile.
|| --
|| Russ Valentine
|| [MVP-Outlook]
|| "Nellie Nobody" Nellie wrote in
|| message ...
||| I am using Windows XP and Office 2007. After configuring my e-mail
||| account and data files, I selected "Show this folder as an e-mail
||| Address Book" on the "Outlook Address Book" tab of the "Contacts
||| Properties" dialog box. My contacts appeared in the "Address Book"
||| dialog box just fine for awhile. Suddenly, for no discernable
||| reason, they disappeared from that dialog box,
||| even though the contacts still exist. The "Show this folder as an
||| e-mail Address Book" is still selected but grayed out. The steps in
||| the following don't work:
|||
http://office.microsoft.com/en-us/ou...CL100626971033
||| and http://support.microsoft.com/kb/287563. I have tried everything,
||| including running Office Diagnostics, running scanpst.exe, removing
||| the old
||| profile, PST and other files and creating new ones, and
||| uninstalling/reinstalling outlook. Nothing works. Obviously, the
||| problem is
||| not a corrupt PST file but some setting somewhere. I'm familiar with
||| regedit.
||| Somebody give me a clue, please! And not the obvious things that I
||| have already tried! This is driving me crazy!

No one can help you when you don't post any information. State exactly what
you did to correct the problem so we can see what you've done wrong. When
you create a new profile correctly and migrate your data to this profile
correctly you will be able to configure the address book view. Instructions
for doing so are posted here daily. Just read them and follow them. That way
you can put yourself through your own runaround and save us the trouble.
http://support.microsoft.com/default...roduct=out2003
--
Russ Valentine
[MVP-Outlook]
"Nellie Nobody" wrote in message
...
When I said I tried removing the old profile and creating a new one, I
meant
it. It didn't help! Nothing helped!

This sounds like the same problem Dale1948 is having. Please don't put me
through the same run-around. I don't have nearly as much patience.

"Russ Valentine [MVP-Outlook]" wrote:

Suggest trying the only thing that would work: create a new profile.
--
Russ Valentine
[MVP-Outlook]
"Nellie Nobody" Nellie wrote in
message
...
I am using Windows XP and Office 2007. After configuring my e-mail
account
and data files, I selected "Show this folder as an e-mail Address Book"
on
the "Outlook Address Book" tab of the "Contacts Properties" dialog box.
My
contacts appeared in the "Address Book" dialog box just fine for
awhile.
Suddenly, for no discernable reason, they disappeared from that dialog
box,
even though the contacts still exist. The "Show this folder as an
e-mail
Address Book" is still selected but grayed out. The steps in the
following
don't work:
http://office.microsoft.com/en-us/ou...CL100626971033
and http://support.microsoft.com/kb/287563. I have tried everything,
including running Office Diagnostics, running scanpst.exe, removing the
old
profile, PST and other files and creating new ones, and
uninstalling/reinstalling outlook. Nothing works. Obviously, the
problem
is
not a corrupt PST file but some setting somewhere. I'm familiar with
regedit.
Somebody give me a clue, please! And not the obvious things that I have
already tried! This is driving me crazy!

I stated what I did! I performed all the steps in the articles whose links I
provided. Those steps did not work. I tried removing the address book. That
did not work. I tried removing the profile and creating a new profile and
that did not work. I tried using a completely new PST file and that did not
work. When I created a new contact in the new PST file, I had the same
problem. I tried uninstalling and reinstalling Outlook. Not even that worked.
I have a feeling that, until Microsoft comes up with an answer, probably
involving some registry key, the only thing that would work would be wiping
my hard drive and reinstalling everything. But, since this problem appeared
out of the blue, not even that would guarantee it would never happen again.

"Russ Valentine [MVP-Outlook]" wrote:

No one can help you when you don't post any information. State exactly what
you did to correct the problem so we can see what you've done wrong. When
you create a new profile correctly and migrate your data to this profile
correctly you will be able to configure the address book view. Instructions
for doing so are posted here daily. Just read them and follow them. That way
you can put yourself through your own runaround and save us the trouble.
http://support.microsoft.com/default...roduct=out2003
--
Russ Valentine
[MVP-Outlook]
"Nellie Nobody" wrote in message
...
When I said I tried removing the old profile and creating a new one, I
meant
it. It didn't help! Nothing helped!

This sounds like the same problem Dale1948 is having. Please don't put me
through the same run-around. I don't have nearly as much patience.

"Russ Valentine [MVP-Outlook]" wrote:

Suggest trying the only thing that would work: create a new profile.
--
Russ Valentine
[MVP-Outlook]
"Nellie Nobody" Nellie wrote in
message
...
I am using Windows XP and Office 2007. After configuring my e-mail
account
and data files, I selected "Show this folder as an e-mail Address Book"
on
the "Outlook Address Book" tab of the "Contacts Properties" dialog box.
My
contacts appeared in the "Address Book" dialog box just fine for
awhile.
Suddenly, for no discernable reason, they disappeared from that dialog
box,
even though the contacts still exist. The "Show this folder as an
e-mail
Address Book" is still selected but grayed out. The steps in the
following
don't work:
http://office.microsoft.com/en-us/ou...CL100626971033
and http://support.microsoft.com/kb/287563. I have tried everything,
including running Office Diagnostics, running scanpst.exe, removing the
old
profile, PST and other files and creating new ones, and
uninstalling/reinstalling outlook. Nothing works. Obviously, the
problem
is
not a corrupt PST file but some setting somewhere. I'm familiar with
regedit.
Somebody give me a clue, please! And not the obvious things that I have
already tried! This is driving me crazy!

No. You've done something wrong. This is end user error and has nothing to
do with the registry. Unless you post the precise steps you used to create
the new profile, migrate your data to it, and configure your address book
service, no one can help.
--
Russ Valentine
[MVP-Outlook]
"Nellie Nobody" wrote in message
...
I stated what I did! I performed all the steps in the articles whose links
I
provided. Those steps did not work. I tried removing the address book.
That
did not work. I tried removing the profile and creating a new profile and
that did not work. I tried using a completely new PST file and that did
not
work. When I created a new contact in the new PST file, I had the same
problem. I tried uninstalling and reinstalling Outlook. Not even that
worked.
I have a feeling that, until Microsoft comes up with an answer, probably
involving some registry key, the only thing that would work would be
wiping
my hard drive and reinstalling everything. But, since this problem
appeared
out of the blue, not even that would guarantee it would never happen
again.

"Russ Valentine [MVP-Outlook]" wrote:

No one can help you when you don't post any information. State exactly
what
you did to correct the problem so we can see what you've done wrong. When
you create a new profile correctly and migrate your data to this profile
correctly you will be able to configure the address book view.
Instructions
for doing so are posted here daily. Just read them and follow them. That
way
you can put yourself through your own runaround and save us the trouble.
http://support.microsoft.com/default...roduct=out2003
--
Russ Valentine
[MVP-Outlook]
"Nellie Nobody" wrote in message
...
When I said I tried removing the old profile and creating a new one, I
meant
it. It didn't help! Nothing helped!

This sounds like the same problem Dale1948 is having. Please don't put
me
through the same run-around. I don't have nearly as much patience.

"Russ Valentine [MVP-Outlook]" wrote:

Suggest trying the only thing that would work: create a new profile.
--
Russ Valentine
[MVP-Outlook]
"Nellie Nobody" Nellie wrote in
message
...
I am using Windows XP and Office 2007. After configuring my e-mail
account
and data files, I selected "Show this folder as an e-mail Address
Book"
on
the "Outlook Address Book" tab of the "Contacts Properties" dialog
box.
My
contacts appeared in the "Address Book" dialog box just fine for
awhile.
Suddenly, for no discernable reason, they disappeared from that
dialog
box,
even though the contacts still exist. The "Show this folder as an
e-mail
Address Book" is still selected but grayed out. The steps in the
following
don't work:
http://office.microsoft.com/en-us/ou...CL100626971033
and http://support.microsoft.com/kb/287563. I have tried everything,
including running Office Diagnostics, running scanpst.exe, removing
the
old
profile, PST and other files and creating new ones, and
uninstalling/reinstalling outlook. Nothing works. Obviously, the
problem
is
not a corrupt PST file but some setting somewhere. I'm familiar with
regedit.
Somebody give me a clue, please! And not the obvious things that I
have
already tried! This is driving me crazy!