I've been trying to get an answer on this for over one week, and I think Russ
may have given up on me.

I've been using Outlook 2007 for 1 year without any problems. Then all of a
sudden, my address book does not show any of my contacts. I've successfully
created several new profiles, and still nothing.

I've seen several other posts that seem to indicate that this is not uncommon.

Help, please!

Thanks!

Dale

I didn't give up. I told you what the next steps to take were and you never
posted back with the results or the information I requested. No need to
start all over with a new thread.
--
Russ Valentine
[MVP-Outlook]
"dale1948" wrote in message
...
I've been trying to get an answer on this for over one week, and I think
Russ
may have given up on me.

I've been using Outlook 2007 for 1 year without any problems. Then all of
a
sudden, my address book does not show any of my contacts. I've
successfully
created several new profiles, and still nothing.

I've seen several other posts that seem to indicate that this is not
uncommon.

Help, please!

Thanks!

Dale

Hi Russ,

I did send 2 additional posts on the 13th and din't hear back. Sorry, I
thought you gave up on me.

I've followed your instructions precisely, i.e., set up new profile, and
address book doesn't show up. Could it be anything else?

"Russ Valentine [MVP-Outlook]" wrote:

I didn't give up. I told you what the next steps to take were and you never
posted back with the results or the information I requested. No need to
start all over with a new thread.
--
Russ Valentine
[MVP-Outlook]
"dale1948" wrote in message
...
I've been trying to get an answer on this for over one week, and I think
Russ
may have given up on me.

I've been using Outlook 2007 for 1 year without any problems. Then all of
a
sudden, my address book does not show any of my contacts. I've
successfully
created several new profiles, and still nothing.

I've seen several other posts that seem to indicate that this is not
uncommon.

Help, please!

Thanks!

Dale

No, I don't think so. As I said, I suspect you either didn't create the new
profile correctly or you didn't migrate your data to the new profile
correctly. That's why I asked you for the precise steps you used so we could
figure out what went wrong.

--
Russ Valentine
[MVP-Outlook]
"dale1948" wrote in message
...
Hi Russ,

I did send 2 additional posts on the 13th and din't hear back. Sorry, I
thought you gave up on me.

I've followed your instructions precisely, i.e., set up new profile, and
address book doesn't show up. Could it be anything else?

"Russ Valentine [MVP-Outlook]" wrote:

I didn't give up. I told you what the next steps to take were and you
never
posted back with the results or the information I requested. No need to
start all over with a new thread.
--
Russ Valentine
[MVP-Outlook]
"dale1948" wrote in message
...
I've been trying to get an answer on this for over one week, and I
think
Russ
may have given up on me.

I've been using Outlook 2007 for 1 year without any problems. Then all
of
a
sudden, my address book does not show any of my contacts. I've
successfully
created several new profiles, and still nothing.

I've seen several other posts that seem to indicate that this is not
uncommon.

Help, please!

Thanks!

Dale

"dale1948" wrote in message
...

I've been trying to get an answer on this for over one week, and I think
Russ
may have given up on me.

I've been using Outlook 2007 for 1 year without any problems. Then all of
a
sudden, my address book does not show any of my contacts. I've
successfully
created several new profiles, and still nothing.

Please describe the EXACT steps you used to create a new profile, add your
data store to it, and configure your address book service.
--
Brian Tillman [MVP-Outlook]

Hi Russ,

I followed the exact procedure as outlined in MS Article # 829918, "How to
create and configure an e-mail profile..." At this point, I have Outlook to
prompt for a specific profile. But I do have a question about this article;
nowhere does it mention if I need a new e-mail address for the new profile. I
assume no, and used my current address.

Next, I followed the procedure that you had sent me earlier, MS Article
287563.

I have done the above, and undone, several times. I still have no address
book.

I've asked this question several times, with no answer. In the properties
box of my contact folder bothe the check box and the "Show this folder as my
e-mail address book..." are light gray. What does this mean?

"Russ Valentine [MVP-Outlook]" wrote:

No, I don't think so. As I said, I suspect you either didn't create the new
profile correctly or you didn't migrate your data to the new profile
correctly. That's why I asked you for the precise steps you used so we could
figure out what went wrong.

--
Russ Valentine
[MVP-Outlook]
"dale1948" wrote in message
...
Hi Russ,

I did send 2 additional posts on the 13th and din't hear back. Sorry, I
thought you gave up on me.

I've followed your instructions precisely, i.e., set up new profile, and
address book doesn't show up. Could it be anything else?

"Russ Valentine [MVP-Outlook]" wrote:

I didn't give up. I told you what the next steps to take were and you
never
posted back with the results or the information I requested. No need to
start all over with a new thread.
--
Russ Valentine
[MVP-Outlook]
"dale1948" wrote in message
...
I've been trying to get an answer on this for over one week, and I
think
Russ
may have given up on me.

I've been using Outlook 2007 for 1 year without any problems. Then all
of
a
sudden, my address book does not show any of my contacts. I've
successfully
created several new profiles, and still nothing.

I've seen several other posts that seem to indicate that this is not
uncommon.

Help, please!

Thanks!

Dale

Hi Brian,

To Add a new profile, I went to the Control PanelMailShow ProfilesAdd (I
typed in a new name for profile), and entered account settings, using my
existing e-mail address. I tested connection and got a successful indication.
I then went back to the Mail Setup window, where I started this process,
clicked on the new profile in Show Profilespropertiesdata files , and saw
that the default folder was Outlook 8.pst. As I said in an earlier post, I
created and undid profiles a number of times.

I restarted Outlook, chose the new profile then clicked on Contacts
tabFileFolderPropertiesOutlook Address Book. Contacts was the name of the
address book, the box was checked but light gray.

I confirmed that I actually received an e-mail in my in box of the new
profile from the test connection.

Where did I go wrong? There is nothing in the address book (Contacts) of
either the original profile, or the new one I created.

Dale

"Brian Tillman [MVP - Outlook]" wrote:

"dale1948" wrote in message
...

I've been trying to get an answer on this for over one week, and I think
Russ
may have given up on me.

I've been using Outlook 2007 for 1 year without any problems. Then all of
a
sudden, my address book does not show any of my contacts. I've
successfully
created several new profiles, and still nothing.

Please describe the EXACT steps you used to create a new profile, add your
data store to it, and configure your address book service.
--
Brian Tillman [MVP-Outlook]

"dale1948" wrote in message
...

To Add a new profile, I went to the Control PanelMailShow ProfilesAdd
(I
typed in a new name for profile), and entered account settings, using my
existing e-mail address. I tested connection and got a successful
indication.
I then went back to the Mail Setup window, where I started this process,
clicked on the new profile in Show Profilespropertiesdata files , and
saw
that the default folder was Outlook 8.pst. As I said in an earlier post, I
created and undid profiles a number of times.

I restarted Outlook, chose the new profile then clicked on Contacts
tabFileFolderPropertiesOutlook Address Book. Contacts was the name of
the
address book, the box was checked but light gray.

No where in the above do you mention adding the Outlook Address Book service
to the mail profile.
--
Brian Tillman [MVP-Outlook]

Brian,

I'm not sure what you mean about adding Outlook Address Book service. In the
properties of the new profile, if I click on adress book, Outlook Address
Book is listed, Type MAPI. If I need to do something else, can you tell me
what, how?

Thanks!

"Brian Tillman [MVP - Outlook]" wrote:

"dale1948" wrote in message
...

To Add a new profile, I went to the Control PanelMailShow ProfilesAdd
(I
typed in a new name for profile), and entered account settings, using my
existing e-mail address. I tested connection and got a successful
indication.
I then went back to the Mail Setup window, where I started this process,
clicked on the new profile in Show Profilespropertiesdata files , and
saw
that the default folder was Outlook 8.pst. As I said in an earlier post, I
created and undid profiles a number of times.

I restarted Outlook, chose the new profile then clicked on Contacts
tabFileFolderPropertiesOutlook Address Book. Contacts was the name of
the
address book, the box was checked but light gray.

No where in the above do you mention adding the Outlook Address Book service
to the mail profile.
--
Brian Tillman [MVP-Outlook]

Brian,

There is post listed just below mine detailing the same problem in Outlook
2003. Russ suugests removing the Outlook Address Book. Closing Outlook, then
open and add back to new profile. The new profile does list the Outlook
Address Book, but it won't let me delete.

"Brian Tillman [MVP - Outlook]" wrote:

"dale1948" wrote in message
...

To Add a new profile, I went to the Control PanelMailShow ProfilesAdd
(I
typed in a new name for profile), and entered account settings, using my
existing e-mail address. I tested connection and got a successful
indication.
I then went back to the Mail Setup window, where I started this process,
clicked on the new profile in Show Profilespropertiesdata files , and
saw
that the default folder was Outlook 8.pst. As I said in an earlier post, I
created and undid profiles a number of times.

I restarted Outlook, chose the new profile then clicked on Contacts
tabFileFolderPropertiesOutlook Address Book. Contacts was the name of
the
address book, the box was checked but light gray.

No where in the above do you mention adding the Outlook Address Book service
to the mail profile.
--
Brian Tillman [MVP-Outlook]