I have uninstalled and reinstalled outlook several times and still continue
to have the same issue. When I try to export my contacts as a .csv, outlook
crashes. I have 2 other machines at our facility that do they same thing
when importing contacts. Someone please help me, I have spent 2 days
searching for answers and no luck. I have disable antivirus software as well.

Uninstalling and reinstalling is a great way to create problems. It is never
a way to solve them.
Post error messages.
--
Russ Valentine
[MVP-Outlook]
"ITIowa" wrote in message
...
I have uninstalled and reinstalled outlook several times and still continue
to have the same issue. When I try to export my contacts as a .csv,
outlook
crashes. I have 2 other machines at our facility that do they same thing
when importing contacts. Someone please help me, I have spent 2 days
searching for answers and no luck. I have disable antivirus software as
well.

On Jul 10, 12:36*pm, ITIowa wrote:
I have uninstalled and reinstalled outlook several times and still continue
to have the same issue. *When I try to export my contacts as a .csv, outlook
crashes. *I have 2 other machines at our facility that do they same thing
when importing contacts. *Someone please help me, I have spent 2 days
searching for answers and no luck. *I have disable antivirus software as well.

You didn't say what the error message was exactly, but I fought a very
similar problem and it drove me nuts....

The error I was getting was:

-----------------------------------------------------------------------------------------------------------------
TRANSLATION ERROR
An error has occurred in the Microsoft Office Outlook Translator while
initializing a translator to build a field map.
Internal Error: Unable to load File Access Engine (.FAE) DLL,
additional Outlook translators can be instaled from the Valupack
-----------------------------------------------------------------------------------------------------------------

This is a pretty stupid error for Outlook 2007 to be tossing as ther
"Valupack" is no longer available/supported in 2007 which is what I
was using ............... anyway....

I agree with Russ, re-installing is very seldom the answer, but even
when I called Microsoft Premiere support regarding my issue they
insisted that I do a re-install, and they would not continue trouble-
shooting with me until I did it.... very disturbing. and... guess
what... reinstalling did NOT fix the problem....

In my case the answer was that I had Eudora (a 3rd party e-mail
program) installed on my machine. Eudora had replaced the microsoft
MAPI-related DLLs with its own version. Other programs can cause the
same issue ... replacing the MAPI files that Outlook needs with a
different version...

Search your C drive for MAPI32.DLL and check the properties of it
(Right-click the file, select properties, then the details tab)
Depending on your version of windows and the version of Outlook it may
be in one of several places ...
If you find multiple copies check 'em all ....

If they are NOT owned by Microsoft, but are owned by Qualcomm or some
other company like Lotus ... that is your problem...
Actually Microsoft themselves also created "alternative" MAPI DLLs
that also cause the problem.

This KB does not address the specific issue, but has some related
content: http://support.microsoft.com/kb/820865

Let us know if this fixes it....

Excellent thoughts. It's very difficult to guess where the actual problem is
without knowing the error message, but this is high on the differential
diagnosis.
It's certainly disappointing to see that you were dragged through a
reinstall by PSS. I've never seen it solve a single Outlook problem, but it
sure creates others. Running Fixmapi or Office Diagnostics (formerly Detect
and Repair...) are far more likely to help with this kind of problem.
Knowing the steps that produced the problem would be nice, too, but no one
ever remembers those.
--
Russ Valentine
[MVP-Outlook]
"Jim5941" wrote in message
...
On Jul 10, 12:36 pm, ITIowa wrote:
I have uninstalled and reinstalled outlook several times and still
continue
to have the same issue. When I try to export my contacts as a .csv,
outlook
crashes. I have 2 other machines at our facility that do they same thing
when importing contacts. Someone please help me, I have spent 2 days
searching for answers and no luck. I have disable antivirus software as
well.

You didn't say what the error message was exactly, but I fought a very
similar problem and it drove me nuts....

The error I was getting was:

-----------------------------------------------------------------------------------------------------------------
TRANSLATION ERROR
An error has occurred in the Microsoft Office Outlook Translator while
initializing a translator to build a field map.
Internal Error: Unable to load File Access Engine (.FAE) DLL,
additional Outlook translators can be instaled from the Valupack
-----------------------------------------------------------------------------------------------------------------

This is a pretty stupid error for Outlook 2007 to be tossing as ther
"Valupack" is no longer available/supported in 2007 which is what I
was using ............... anyway....

I agree with Russ, re-installing is very seldom the answer, but even
when I called Microsoft Premiere support regarding my issue they
insisted that I do a re-install, and they would not continue trouble-
shooting with me until I did it.... very disturbing. and... guess
what... reinstalling did NOT fix the problem....

In my case the answer was that I had Eudora (a 3rd party e-mail
program) installed on my machine. Eudora had replaced the microsoft
MAPI-related DLLs with its own version. Other programs can cause the
same issue ... replacing the MAPI files that Outlook needs with a
different version...

Search your C drive for MAPI32.DLL and check the properties of it
(Right-click the file, select properties, then the details tab)
Depending on your version of windows and the version of Outlook it may
be in one of several places ...
If you find multiple copies check 'em all ....

If they are NOT owned by Microsoft, but are owned by Qualcomm or some
other company like Lotus ... that is your problem...
Actually Microsoft themselves also created "alternative" MAPI DLLs
that also cause the problem.

This KB does not address the specific issue, but has some related
content: http://support.microsoft.com/kb/820865

Let us know if this fixes it....

Thank you sooooo much, I ran mapifix and it worked, now my moto Q syncs too,
two birds, one stone YAY.

Thanks again, Jenn

"Russ Valentine [MVP-Outlook]" wrote:

Excellent thoughts. It's very difficult to guess where the actual problem is
without knowing the error message, but this is high on the differential
diagnosis.
It's certainly disappointing to see that you were dragged through a
reinstall by PSS. I've never seen it solve a single Outlook problem, but it
sure creates others. Running Fixmapi or Office Diagnostics (formerly Detect
and Repair...) are far more likely to help with this kind of problem.
Knowing the steps that produced the problem would be nice, too, but no one
ever remembers those.
--
Russ Valentine
[MVP-Outlook]
"Jim5941" wrote in message
...
On Jul 10, 12:36 pm, ITIowa wrote:
I have uninstalled and reinstalled outlook several times and still
continue
to have the same issue. When I try to export my contacts as a .csv,
outlook
crashes. I have 2 other machines at our facility that do they same thing
when importing contacts. Someone please help me, I have spent 2 days
searching for answers and no luck. I have disable antivirus software as
well.

You didn't say what the error message was exactly, but I fought a very
similar problem and it drove me nuts....

The error I was getting was:

-----------------------------------------------------------------------------------------------------------------
TRANSLATION ERROR
An error has occurred in the Microsoft Office Outlook Translator while
initializing a translator to build a field map.
Internal Error: Unable to load File Access Engine (.FAE) DLL,
additional Outlook translators can be instaled from the Valupack
-----------------------------------------------------------------------------------------------------------------

This is a pretty stupid error for Outlook 2007 to be tossing as ther
"Valupack" is no longer available/supported in 2007 which is what I
was using ............... anyway....

I agree with Russ, re-installing is very seldom the answer, but even
when I called Microsoft Premiere support regarding my issue they
insisted that I do a re-install, and they would not continue trouble-
shooting with me until I did it.... very disturbing. and... guess
what... reinstalling did NOT fix the problem....

In my case the answer was that I had Eudora (a 3rd party e-mail
program) installed on my machine. Eudora had replaced the microsoft
MAPI-related DLLs with its own version. Other programs can cause the
same issue ... replacing the MAPI files that Outlook needs with a
different version...

Search your C drive for MAPI32.DLL and check the properties of it
(Right-click the file, select properties, then the details tab)
Depending on your version of windows and the version of Outlook it may
be in one of several places ...
If you find multiple copies check 'em all ....

If they are NOT owned by Microsoft, but are owned by Qualcomm or some
other company like Lotus ... that is your problem...
Actually Microsoft themselves also created "alternative" MAPI DLLs
that also cause the problem.

This KB does not address the specific issue, but has some related
content: http://support.microsoft.com/kb/820865

Let us know if this fixes it....