I have a custom form published to the Organizational Forms Library
(OFL). I email this form to a number of individuals, they open the
email, enter a comment in a text box, then send it back. When each
person opens the form for the first time, the custom form is copied to
the forms cache. This process works great for most people, but one
person says the form will not install to their cache when they open it
the first time .. all they see is a blank email message.

First question .. aside from possible network connectivity issues, is
there a reason why the form will not properly install into this
person's forms cache?

Second question .. if I have the person install the form (version 1) to
their Personal Forms Library, and I publish an updated form to the
Organizational Forms Library (version 2), will this person see the
updated form that is sitting in the OFL, or will it revert to the copy
in the Personal Forms Library?

Ideally, I want to resolve the original issue of the person not seeing
the OFL version of the form, but if I need to take another route, will
the process work seemlessly?

Thanks,
Boyd