I create many forms for my Organization in the Organizational Forms. I
updated a form giving it a new name and deleting the old form. When the user
sends the forms, they go to public folders on our exchange server and are
viewed from there and dragged to a new "completed" folder. Some of the older
versions of this form can no longer be viewed. They come up blank. It has
me stumped. I have put what I thought was the old form out in the
organizational forms and installed it in their personal forms but nothing. I
have cleared their cache and am not sure what else to do. Please HELP!!

dbrown1407 wrote:
I create many forms for my Organization in the Organizational Forms. I
updated a form giving it a new name and deleting the old form. When the user
sends the forms, they go to public folders on our exchange server and are
viewed from there and dragged to a new "completed" folder. Some of the older
versions of this form can no longer be viewed. They come up blank. It has
me stumped. I have put what I thought was the old form out in the
organizational forms and installed it in their personal forms but nothing. I
have cleared their cache and am not sure what else to do. Please HELP!!

We are using Outlook 2000 and Exchange 5.5

dbrown1407 wrote:
I create many forms for my Organization in the Organizational Forms. I
updated a form giving it a new name and deleting the old form. When the user
[quoted text clipped - 4 lines]
organizational forms and installed it in their personal forms but nothing. I
have cleared their cache and am not sure what else to do. Please HELP!!

We are using Outlook 2000 and Exchange 5.5

I will give that a try. I think we did that though.

Does the form referenced in the MessageClass property of the items (Items are what you send and drag, not forms.) still exist in the Org Forms library? Have you cleared the forms cache of the affected users?

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

"dbrown1407" u27514@uwe wrote in message news:6747fe1b42ffc@uwe...
I create many forms for my Organization in the Organizational Forms. I
updated a form giving it a new name and deleting the old form. When the user
sends the forms, they go to public folders on our exchange server and are
viewed from there and dragged to a new "completed" folder. Some of the older
versions of this form can no longer be viewed. They come up blank. It has
me stumped. I have put what I thought was the old form out in the
organizational forms and installed it in their personal forms but nothing. I
have cleared their cache and am not sure what else to do. Please HELP!!

Sue Mosher [MVP-Outlook] wrote:
Does the form referenced in the MessageClass property of the items (Items are what you send and drag, not forms.) still exist in the Org Forms library? Have you cleared the forms cache of the affected users?

I create many forms for my Organization in the Organizational Forms. I
updated a form giving it a new name and deleting the old form. When the user
[quoted text clipped - 4 lines]
organizational forms and installed it in their personal forms but nothing. I
have cleared their cache and am not sure what else to do. Please HELP!!
Where would I find the message class?

Like any other property, you can add it to the view using the Field Chooser or Fields dialog.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

"dbrown1407" u27514@uwe wrote in message news:67490b6812ff2@uwe...
Sue Mosher [MVP-Outlook] wrote:
Does the form referenced in the MessageClass property of the items (Items are what you send and drag, not forms.) still exist in the Org Forms library? Have you cleared the forms cache of the affected users?

I create many forms for my Organization in the Organizational Forms. I
updated a form giving it a new name and deleting the old form. When the user
[quoted text clipped - 4 lines]
organizational forms and installed it in their personal forms but nothing. I
have cleared their cache and am not sure what else to do. Please HELP!!
Where would I find the message class?

Yes the Message Class still exists. It is the same for all of the forms in
the Org forms library. I cleared the cache for approx 10 users and it didn't
help. It affects all users. (approx 50)

Sue Mosher [MVP-Outlook] wrote:
Like any other property, you can add it to the view using the Field Chooser or Fields dialog.

Does the form referenced in the MessageClass property of the items (Items are what you send and drag, not forms.) still exist in the Org Forms library? Have you cleared the forms cache of the affected users?

[quoted text clipped - 4 lines]
have cleared their cache and am not sure what else to do. Please HELP!!
Where would I find the message class?

--
Message posted via http://www.officekb.com

Where are the folders located where these items are stored? You mentioned both Public Folders and a "completed" folder.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

"dbrown1407 via OfficeKB.com" u27514@uwe wrote in message news:67553f2f8d5ea@uwe...
Yes the Message Class still exists. It is the same for all of the forms in
the Org forms library. I cleared the cache for approx 10 users and it didn't
help. It affects all users. (approx 50)

Sue Mosher [MVP-Outlook] wrote:
Like any other property, you can add it to the view using the Field Chooser or Fields dialog.

Does the form referenced in the MessageClass property of the items (Items are what you send and drag, not forms.) still exist in the Org Forms library? Have you cleared the forms cache of the affected users?

[quoted text clipped - 4 lines]
have cleared their cache and am not sure what else to do. Please HELP!!
Where would I find the message class?

--
Message posted via http://www.officekb.com