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#1
January 9th 06, 03:27 PM
posted to microsoft.public.outlook.program_forms
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Reply/Forward Keeps Running Thread in one Message Instead of Separ
I am creating a form for customer complaints. The customer fills out a form
and it comes into a que, we assign a Complaint # (i.e. 12345). We then forward it to a manager who then might make comments then forward it to a supervisors which could make comments and send it back to me or the employee etc... I would like the form to stay in a public folder and be updated without creating a new message. I would also like the ability to email and let folks know it is there. I suppose this is like a ticket system with email capability. Can anyone give me suggestions on on how to accomplish this? Thanks, Angie Penberthy 
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