I have a custom appointment form for booking meeting rooms. On the send event
I have programmed the form to send to the helpdesk inbox in addition to the
recipients so we can set up Audio/Video if needed.

This is helpful to an extent but the ticketing system we use only processes
emails from the helpdesk inbox, not appoinment items. Can anyone point me in
the right direction on how I could program an email message with key
information from fields on the Appointment item to be sent to the helpdesk
inbox so it may be processed in the ticketing system?

Thank you,
Jennifer