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#1
November 25th 09, 09:45 PM
posted to microsoft.public.outlook.program_forms
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Outlook 2003 custom form not viewable by receiver
I have an Outlook 2003 customer form that I created. I have sent it to others
in my organization and they have saved it in their Personal Forms Library. They published the form and the check box is not checked. The form worked in October. I made some minor wording changes and resent the form to everyone and they went through the same process to save to their Personal Library, publish and uncheck the box. Now the form is not working. When the user sends it, the receiver is getting only a blank screen. I'm not sure what has happened and not everyone is having problems. Can someone help me? 
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#2
November 25th 09, 11:00 PM
posted to microsoft.public.outlook.program_forms
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Outlook 2003 custom form not viewable by receiver
My guess is that someone didn't follow your very nice instructions. If the
recipient uses the Help | About This Form command (and you've incremented the version number of the form for each new version), you can find out what version they have and proceed from there. -- Sue Mosher, Outlook MVP Author of Microsoft Outlook 2007 Programming: Jumpstart for Power Users and Administrators http://www.outlookcode.com/article.aspx?id=54 "DebbieA" wrote in message ... I have an Outlook 2003 customer form that I created. I have sent it to others in my organization and they have saved it in their Personal Forms Library. They published the form and the check box is not checked. The form worked in October. I made some minor wording changes and resent the form to everyone and they went through the same process to save to their Personal Library, publish and uncheck the box. Now the form is not working. When the user sends it, the receiver is getting only a blank screen. I'm not sure what has happened and not everyone is having problems. Can someone help me?
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#3
November 30th 09, 05:02 PM
posted to microsoft.public.outlook.program_forms
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Outlook 2003 custom form not viewable by receiver
They have the correct version of the form. During my initial help, I reloaded
it myself and it still didn't work. Do you have any other suggestions? "Sue Mosher [MVP]" wrote: My guess is that someone didn't follow your very nice instructions. If the recipient uses the Help | About This Form command (and you've incremented the version number of the form for each new version), you can find out what version they have and proceed from there. -- Sue Mosher, Outlook MVP Author of Microsoft Outlook 2007 Programming: Jumpstart for Power Users and Administrators http://www.outlookcode.com/article.aspx?id=54 "DebbieA" wrote in message ... I have an Outlook 2003 customer form that I created. I have sent it to others in my organization and they have saved it in their Personal Forms Library. They published the form and the check box is not checked. The form worked in October. I made some minor wording changes and resent the form to everyone and they went through the same process to save to their Personal Library, publish and uncheck the box. Now the form is not working. When the user sends it, the receiver is getting only a blank screen. I'm not sure what has happened and not everyone is having problems. Can someone help me? .
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#4
December 1st 09, 02:25 AM
posted to microsoft.public.outlook.program_forms
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Outlook 2003 custom form not viewable by receiver
What does the recipient actually get? If the received message doesn't have a
MessageClass property value of IPM.Note.YourFormName, then you should suspect that something is one-offing the form. -- Sue Mosher, Outlook MVP Author of Microsoft Outlook 2007 Programming: Jumpstart for Power Users and Administrators http://www.outlookcode.com/article.aspx?id=54 "DebbieA" wrote in message ... They have the correct version of the form. During my initial help, I reloaded it myself and it still didn't work. Do you have any other suggestions? "Sue Mosher [MVP]" wrote: My guess is that someone didn't follow your very nice instructions. If the recipient uses the Help | About This Form command (and you've incremented the version number of the form for each new version), you can find out what version they have and proceed from there. "DebbieA" wrote in message ... I have an Outlook 2003 customer form that I created. I have sent it to others in my organization and they have saved it in their Personal Forms Library. They published the form and the check box is not checked. The form worked in October. I made some minor wording changes and resent the form to everyone and they went through the same process to save to their Personal Library, publish and uncheck the box. Now the form is not working. When the user sends it, the receiver is getting only a blank screen. I'm not sure what has happened and not everyone is having problems. Can someone help me?
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#5
December 4th 09, 03:26 PM
posted to microsoft.public.outlook.program_forms
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Outlook 2003 custom form not viewable by receiver
The receiver is only getting a blank e-mail. The form is not there. How do I
find out what the Message Class property value is for a received message? I'm not sure I know where that is or how it could be one-offing. "DebbieA" wrote: I have an Outlook 2003 customer form that I created. I have sent it to others in my organization and they have saved it in their Personal Forms Library. They published the form and the check box is not checked. The form worked in October. I made some minor wording changes and resent the form to everyone and they went through the same process to save to their Personal Library, publish and uncheck the box. Now the form is not working. When the user sends it, the receiver is getting only a blank screen. I'm not sure what has happened and not everyone is having problems. Can someone help me?
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#6
December 4th 09, 03:47 PM
posted to microsoft.public.outlook.program_forms
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Outlook 2003 custom form not viewable by receiver
You can see the value of the MessageClass property by adding the Message
Class field to the current view, writing a little VBA macro, or using the Outlook Spy tool. -- Sue Mosher, Outlook MVP Author of Microsoft Outlook 2007 Programming: Jumpstart for Power Users and Administrators http://www.outlookcode.com/article.aspx?id=54 "DebbieA" wrote in message news  The receiver is only getting a blank e-mail. The form is not there. How do I find out what the Message Class property value is for a received message? I'm not sure I know where that is or how it could be one-offing. "DebbieA" wrote: I have an Outlook 2003 customer form that I created. I have sent it to others in my organization and they have saved it in their Personal Forms Library. They published the form and the check box is not checked. The form worked in October. I made some minor wording changes and resent the form to everyone and they went through the same process to save to their Personal Library, publish and uncheck the box. Now the form is not working. When the user sends it, the receiver is getting only a blank screen. I'm not sure what has happened and not everyone is having problems.
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#7
January 18th 10, 08:26 PM
posted to microsoft.public.outlook.program_forms
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Outlook 2003 custom form not viewable by receiver
I'm having this same issue again. I've checked the MessageClass property and
it is correct but the receiver is seeing only a blank e-mail. i'm not sure where else to go with this. Other employees are using the form with no issues, there is just one person having this problem. Can you help? "Sue Mosher [MVP]" wrote: You can see the value of the MessageClass property by adding the Message Class field to the current view, writing a little VBA macro, or using the Outlook Spy tool. -- Sue Mosher, Outlook MVP Author of Microsoft Outlook 2007 Programming: Jumpstart for Power Users and Administrators http://www.outlookcode.com/article.aspx?id=54 "DebbieA" wrote in message news The receiver is only getting a blank e-mail. The form is not there. How do I find out what the Message Class property value is for a received message? I'm not sure I know where that is or how it could be one-offing. "DebbieA" wrote: I have an Outlook 2003 customer form that I created. I have sent it to others in my organization and they have saved it in their Personal Forms Library. They published the form and the check box is not checked. The form worked in October. I made some minor wording changes and resent the form to everyone and they went through the same process to save to their Personal Library, publish and uncheck the box. Now the form is not working. When the user sends it, the receiver is getting only a blank screen. I'm not sure what has happened and not everyone is having problems. .
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#8
January 18th 10, 08:35 PM
posted to microsoft.public.outlook.program_forms
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Outlook 2003 custom form not viewable by receiver
If the recipient is seeing the correct value for the MessageClass property,
maybe they published the form to their Personal Forms library with the wrong message class name. You might also have users clear their forms cache. Also, make sure when you update a form that you increment the version number on the (Properties) page in design mode. -- Sue Mosher, Outlook MVP Author of Microsoft Outlook 2007 Programming: Jumpstart for Power Users and Administrators http://www.outlookcode.com/article.aspx?id=54 "DebbieA" wrote in message ... I'm having this same issue again. I've checked the MessageClass property and it is correct but the receiver is seeing only a blank e-mail. i'm not sure where else to go with this. Other employees are using the form with no issues, there is just one person having this problem. Can you help? "Sue Mosher [MVP]" wrote: You can see the value of the MessageClass property by adding the Message Class field to the current view, writing a little VBA macro, or using the Outlook Spy tool. "DebbieA" wrote in message news The receiver is only getting a blank e-mail. The form is not there. How do I find out what the Message Class property value is for a received message? I'm not sure I know where that is or how it could be one-offing. "DebbieA" wrote: I have an Outlook 2003 customer form that I created. I have sent it to others in my organization and they have saved it in their Personal Forms Library. They published the form and the check box is not checked. The form worked in October. I made some minor wording changes and resent the form to everyone and they went through the same process to save to their Personal Library, publish and uncheck the box. Now the form is not working. When the user sends it, the receiver is getting only a blank screen. I'm not sure what has happened and not everyone is having problems.
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#9
January 18th 10, 10:08 PM
posted to microsoft.public.outlook.program_forms
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Outlook 2003 custom form not viewable by receiver
How do they clear their forms cache?
"Sue Mosher [MVP]" wrote: If the recipient is seeing the correct value for the MessageClass property, maybe they published the form to their Personal Forms library with the wrong message class name. You might also have users clear their forms cache. Also, make sure when you update a form that you increment the version number on the (Properties) page in design mode. -- Sue Mosher, Outlook MVP Author of Microsoft Outlook 2007 Programming: Jumpstart for Power Users and Administrators http://www.outlookcode.com/article.aspx?id=54 "DebbieA" wrote in message ... I'm having this same issue again. I've checked the MessageClass property and it is correct but the receiver is seeing only a blank e-mail. i'm not sure where else to go with this. Other employees are using the form with no issues, there is just one person having this problem. Can you help? "Sue Mosher [MVP]" wrote: You can see the value of the MessageClass property by adding the Message Class field to the current view, writing a little VBA macro, or using the Outlook Spy tool. "DebbieA" wrote in message news
The receiver is only getting a blank e-mail. The form is not there. How do I find out what the Message Class property value is for a received message? I'm not sure I know where that is or how it could be one-offing. "DebbieA" wrote: I have an Outlook 2003 customer form that I created. I have sent it to others in my organization and they have saved it in their Personal Forms Library. They published the form and the check box is not checked. The form worked in October. I made some minor wording changes and resent the form to everyone and they went through the same process to save to their Personal Library, publish and uncheck the box. Now the form is not working. When the user sends it, the receiver is getting only a blank screen. I'm not sure what has happened and not everyone is having problems. .
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#10
January 18th 10, 11:06 PM
posted to microsoft.public.outlook.program_forms
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Outlook 2003 custom form not viewable by receiver
See http://support.microsoft.com/kb/839804
-- Sue Mosher, Outlook MVP Author of Microsoft Outlook 2007 Programming: Jumpstart for Power Users and Administrators http://www.outlookcode.com/article.aspx?id=54 "DebbieA" wrote in message ... How do they clear their forms cache? "Sue Mosher [MVP]" wrote: If the recipient is seeing the correct value for the MessageClass property, maybe they published the form to their Personal Forms library with the wrong message class name. You might also have users clear their forms cache. Also, make sure when you update a form that you increment the version number on the (Properties) page in design mode. "DebbieA" wrote in message ... I'm having this same issue again. I've checked the MessageClass property and it is correct but the receiver is seeing only a blank e-mail. i'm not sure where else to go with this. Other employees are using the form with no issues, there is just one person having this problem. Can you help? "Sue Mosher [MVP]" wrote: You can see the value of the MessageClass property by adding the Message Class field to the current view, writing a little VBA macro, or using the Outlook Spy tool. "DebbieA" wrote in message news
The receiver is only getting a blank e-mail. The form is not there. How do I find out what the Message Class property value is for a received message? I'm not sure I know where that is or how it could be one-offing. "DebbieA" wrote: I have an Outlook 2003 customer form that I created. I have sent it to others in my organization and they have saved it in their Personal Forms Library. They published the form and the check box is not checked. The form worked in October. I made some minor wording changes and resent the form to everyone and they went through the same process to save to their Personal Library, publish and uncheck the box. Now the form is not working. When the user sends it, the receiver is getting only a blank screen. I'm not sure what has happened and not everyone is having problems. .
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