If you want to complete automate this then it will require program and yes
it is possible. Without programming, it is also possible in Outlook but the
person doing it would have to initiate it themselves. You could use
categories for your products then simply initiate the appropriate mail merge
from outlook based on the knowledge of the categories.

--
Guy
Forefront Business Solutions
www.forefrontbusinesssolutions.com
www.forefrontbusiness.com


"Tim wr" wrote in message
...
My business sells my different brands of products. Thus we have many types
of letters that are sent out to new customers based upon which product
they
are looking at. I am very ignorant of programming and macros. Is there a
way to create a program where a form or dialog boxes open up and ask
questions and based upon the answer of those questions a form letter is
chosen and information inserted into that letter? Any suggestions would be
greatly appreciated.

Tim